Teamwork Desk vs Groove Help Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Teamwork Desk
Manage your customer support helpdesk from anywhere. Create and update tickets, assign requests, and collaborate with your team on the go. Stay connected with customers and ensure timely responses, whether you're poolside or on a hike.
- Full help desk dashboard access
- Create and reply to tickets
- Bulk ticket updates
- Add private team notes
- Generate time logs
- Manage agents and customers
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Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered. Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installation Questions? Click on the App Support link below and we'll be more than happy to help! Love the app? Leave a quick review below!
Groove Help Desk
Manage customer support on the go with this mobile help desk. It offers real-time updates, conversation management, and team collaboration tools. Access full customer profiles and seamless syncing across devices for efficient service.
- Real-time message updates
- Conversation management
- Team collaboration
- Collision detection
- Full customer profiles
- Automatic syncing
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Deliver personal customer support wherever you go with Groove's mobile help desk app, built specifically for iOS as the perfect companion to our web app. Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone. Use the mobile app to: - Stay updated in real time with a view of all messages from all of your inboxes. - Reply, forward, or add notes to conversations, including mentioning other agents. - Respond with confidence knowing collision detection will detect other agents' activity. - Take action on conversations (star, tag, reassign, change state, follow). - Get more context with full customer profiles in the app, including recent conversations. - Switch devices and continue where you left off with automatic syncing. As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.
Screenshots
Verdict
The clearest difference is rating: Groove Help Desk at 5.0 against Teamwork Desk's 2.1. Groove Help Desk also leads on review sentiment (33% vs 14%). Teamwork Desk's advantage is ratings volume (19 vs 6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Groove Help Desk holds the better App Store score, 5.0 against 2.1. Both are backed by a comparable volume of ratings — 19 and 6 respectively. Written reviews point the same way: 14% of Teamwork Desk's written reviews are positive against 33% of Groove Help Desk's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.
| Parameter | Teamwork Desk | Groove Help Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (19 ratings) | 5.0 (6 ratings) — better |
| Positive reviews | 13.8% of reviews | 33.3% of reviews — better |
| Number of ratings | 19 — better | 6 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.0 | 13.0 |
| Further details — not scored | ||
| Size | 2 MB | 24 MB |
| Age rating | 4+ | 4+ |
| Developer | Teamwork Crew Limited | Groove Networks LLC |
Customer experience
Teamwork Desk
Groove Help Desk
In-app purchases
Teamwork Desk
No in-app purchases
Groove Help Desk
No in-app purchases
Questions
Is Teamwork Desk free?
Is Groove Help Desk free?
Which has better reviews, Teamwork Desk or Groove Help Desk?
Do Teamwork Desk or Groove Help Desk have ads?
Which is updated more often, Teamwork Desk or Groove Help Desk?
Other comparisons
