Comparison

3CX vs GoTo

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

3CX

This app enables remote work by allowing users to access their office phone extension from any location. It facilitates calls, conference scheduling, team chat, and video conferencing directly from an iOS device.

Highlights
  • Office extension access anywhere
  • Schedule conferences
  • Chat with colleagues
  • Video calls
  • QR code setup
Features
Read full description

Stay connected and make remote work easier with 3CX. This app allows you to use your office extension from anywhere and not only for calls. Schedule conferences, chat with your colleagues and video call from your iOS device. Getting Started: 1. Install the app. 2. Open it, read and accept the license agreement and authorize the permissions the app needs (camera, microphone). 3. Open your web client or desktop app and click on the QR code in the top right corner. Details on how to access your web client are in your 3CX email sent by your administrator. 4. Open your camera on your iOS device and scan the QR code shown on your screen. 5. Your extension is configured and you’re now “Ready for calls”! Important: This app is only for use with 3CX V20 and is not a standalone app. More information: https://www.3cx.com/user-manual/installation-iphone/

About

GoTo

This app offers a comprehensive suite for business communications, including calling, messaging, and virtual meetings. It facilitates team collaboration, customer engagement through a multi-channel inbox, and seamless participation in online events. Stay connected and productive from anywhere with this all-in-one mobile solution.

Highlights
  • Voice, video, and messaging in one app
  • Multi-channel shared inbox for customer engagement
  • Virtual meetings, trainings, and webinars
  • Switch between multiple business numbers
  • Automatic text replies to missed calls
  • Team collaboration tools
Currently charting
Read full description

GoTo is the premier provider of flexible-work software that keeps you connected and engaged with customers and colleagues. From calling and messaging to virtual meetings, trainings, and webinars, it’s the all-in-one mobile app for your essential communications, whether you’re on the road or across the globe. Hold quick discussions and lead business-critical meetings. Join online events in seconds and take part in activities like polls and surveys. Collaborate with your team and answer customers in a multi-channel inbox. No matter where you go or what you need to communicate, GoTo has you covered. Simplify your communication: - Stay connected from anywhere with customers and colleagues - Use your personal device without sharing your private number - Get voice, video, and messaging all in one app Empower your business calls: - Quickly switch between multiple business numbers - Route incoming calls to other phones or colleagues - Automatically text back to missed calls Elevate your meetings and events: - Join virtual meetings, trainings, and webinars from anywhere - View slides, participate in breakout rooms, take polls, and more - Schedule your own meetings and sync your business calendar Engage with your customers: - Chat with customers as a team in the shared inbox - See all your SMS, social media, and web chat conversations in one place - Assign, unassign, and resolve conversations on the go

Screenshots

3CX4 screens
GoTo4 screens

Verdict

The call

The clearest difference is rating: GoTo at 4.8 against 3CX's 2.6. GoTo also leads on review sentiment (66% vs 28%) and ratings volume (144K vs 321). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

GoTo holds the better App Store score, 4.8 against 2.6. That said, the two scores are not equally well evidenced: GoTo has 144K ratings behind it against 321, so its average is the more settled of the two. Written reviews point the same way: 28% of 3CX's written reviews are positive against 66% of GoTo's.

UpkeepUpdate frequency

3CX ships an update monthly, GoTo fortnightly. The most recent releases landed on October 16, 2026 and October 17, 2026 respectively.

Scorecard5 real differences · 6 level
3CX versus GoTo: the parameters behind the verdict, then further details
Parameter3CXGoTo
PriceFreeFree
Rating2.6 (321 ratings)4.8 (144K ratings) — better
Positive reviews28.4% of reviews66.3% of reviews — better
Number of ratings321144K — better
Update frequencyMonthlyFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank—#115 — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.315.1 — better
Further details — not scored
Size64 MB85 MB
Age rating4+4+
Developer3CXGoTo Group, Inc.

Customer experience

3CX

All ratings321 ratings
Positive35.5%
Neutral5.6%
Negative58.9%
Written reviews623 reviews
Positive28.4%
Neutral12.0%
Negative59.6%

GoTo

All ratings143,864 ratings
Positive97.6%
Neutral1.8%
Negative0.6%
Written reviews667 reviews
Positive66.3%
Neutral9.1%
Negative24.6%

User reviews

3CX

From 321 App Store ratings

What we love

  • 🚀 Works great
  • 👍 Easy to use
  • 👍 Convenient mobile extension
  • 👍 Reliable system
  • 👍 Powerful features

Room to improve

  • 🐛 Calls drop/disconnect
  • 🐛 Call quality issues
  • 🐛 Unreliable notifications
  • 🐛 Frequent bugs and crashes
  • 🐛 Compatibility issues with iOS updates

GoTo

From 144K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 User simplicity (click and go)
  • 🚀 Quick and easy to use
  • 🚀 Reliable and no glitches
  • 🚀 Excellent phone service

Room to improve

  • 🐛 Cuts out sometimes
  • 🐛 Impossible to erase missed calls
  • 🐛 Drops calls everytime
  • 🐛 Ringtone not loud enough
  • 🐛 Buggy

Bugs and requests

3CX

Reported bugs

5 issues
  • Inability to answer/make calls
  • Freezing/crashing during calls
  • Missed call notifications not working
  • Incompatibility with certain iOS versions
  • Issues with call transfer and merging

Requested features

6 requests
  • Apple Watch support
  • Customizable ringtones
  • Do Not Disturb mode
  • Call transfer/parking functionality
  • Improved voicemail management
Show 1 more
  • Siri/voice control integration

GoTo

Reported bugs

5 issues
  • Audio issues
  • Missed calls not showing up
  • Voicemail not working properly
  • App freezing/crashing
  • Compatibility issues with older devices

Requested features

5 requests
  • Mobile - ability to do Q+A from mobile devices
  • Ability to choose ringtone
  • Calendar integration like previous app
  • Monitor multiple lines concurrently in app
  • Easy way to add contact who just called

In-app purchases

None

3CX

No in-app purchases

None

GoTo

No in-app purchases

Questions

Is 3CX free?
3CX is free to download, with no in-app purchases.
Is GoTo free?
GoTo is free to download, with no in-app purchases.
Which has better reviews, 3CX or GoTo?
GoTo is rated higher. 3CX averages 2.6 out of 5 from 321 ratings, while GoTo averages 4.8 from 144K ratings.
Do 3CX or GoTo have ads?
Neither 3CX nor GoTo shows ads.
Which is updated more often, 3CX or GoTo?
3CX ships an update monthly, and GoTo fortnightly. Most recently, 3CX was updated on October 16, 2026 and GoTo on October 17, 2026.

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