This app offers a comprehensive suite of express and logistics services for individuals and online businesses. Users can conveniently place orders, track shipments in real-time, calculate delivery charges, and locate service points. It also facilitates international shipping and provides access to essential tools and customer support.
What We Love
- π Fast delivery service
- π Responsive customer service (in isolated cases)
- β Quick issue resolution when escalated
Room to Improve
- π Delivery personnel unprofessional and rude
- π Non-responsive customer service and support
- β° Frequent delivery delays and missed deadlines
- π« Couriers refuse to deliver to specified locations
- π No live chat or effective communication channels
- π± Poor app design and functionality
- π€ Lack of accountability and follow-up
- π― Inaccurate tracking and false delivery status updates
- πΌ Inadequate staff training and professionalism
- π Customer service operated from outside service region
- π¨ Suspicious staff behavior and security concerns
- π§ Unresponsive email support
- βοΈ Non-functional phone numbers
- π Frequent order rescheduling without customer consent
- π¦ Reports of missing or stolen packages
