Leave a Review YI Home
YI Cloud/support problems
I wouldn’t recommend subscribing to the YI Cloud service. I paid for an annual subscription and it isn’t recognised by the YI Home app. YI support was initially responsive and helpful but quickly went quiet after basic troubleshooting failed to solve the problem. I then requested a refund several times, but it seems that neither Apple nor YI support are able to help with that either. At the end of the day, I guess that cheap camera = poor service, and I’d probably recommend spending a bit more on another brand.Show lessgwtp
So far, so good!
Just received a four-camera system (one day ahead of scheduled delivery by UPS) and had very few problems activating the first camera, with a 32mb card. Biggest difficulty was trying to download the Yi software and hook up to internet—which was not necessarily a fault of the manufacturers. The accompanying brochure (folder) could have been clearer in pointing out the various steps needed to get the system up and running—really couldn’t find most of the “settings” (adjustments and personal preferences) until got the camera and iPad keyboard software running, when I could manipulate sliders and push buttons right on my iPad. Perhaps the manufacturers could spend a few more development bucks to have a decent manual written and printed. (I just happen to know a writer/editor who could be approached about originating such a manual.). Can’t wait til I have the whole system up and running!Show lessfotogfred
4 going on 5 stars
So I never do reviews but felt the need to do so here. The home camera product is great! They are so affordable and work fantastic.
The app functions well also; however, could use some upgrades. One is the ability to rotate activity regions. The activity region needs to be flexible as not all regions are a perfect square or rectangle.
Second, you definitely need an iPad app that functions like the PC app where you can view four cameras at once and that they don’t time out after 30 minutes. Using an iPad for a baby monitor is way easier than a Laptop. The iPad app also needs all the functionality of he iPhone app.
Lastly, for motion alerts you need to have an option for the user to turn off being alerted on motion, but still have all the motions be recorded to the cloud or SD card. Basically I have felt that I don’t necessarily need to be alerted of all recorded motion all the time, but still want to record it for future viewing.
In my book this would boost this camera and app to 5 of 5 stars and be way better than anything on the market now. It basically already is for the value. Hopefully some if not all these features can be included soon!Show lesswood2211
Big Security problems
I got these cameras because they could record locally to a micro SD card, supported WiFi, and are inexpensive. The app interface is pretty decent. The cloud storage is expensive, but not a concern as I will use the local storage. There is a free trial that expires but other services offer free cloud storage. The ability to rotate a camera 90 degrees in software to match physically rotating it would be ideal as I need a vertical view of one location so it shows up sideways until I view it full screen. The major red flag with this service is the 16 character maximum password length which means they are likely not hashing your password and are storing it in plain text. There is no 2 factor support. In addition they don’t connect to WiFi networks with special characters, and silently fail the setup leading you to believe they require firmware update. Changing the WiFi password lets setup continue normally once you realize what is happening. Lastly the wirecutter review says the local storage only stores six second clips with 3 minute gaps between them, but they record continuously from what I have seen.Show lessridogi
Developer Response
We are sorry for any inconvenience you met. Please make sure your network connection is stable enough, and set up under 2.4g network to try again. Any further questions about this camera that you have, please contact us at support@yitechnology.com, we'll try the best to help.Let down by the constant advertising in-app
Nice app and product but I’m let down by the constant advertisement when opening the app even though it’s just a few seconds. Is there a way to disable it completely. I feel it’s unfair that we are forced to see the ad when we have already paid and bought the product.nerjuuj
Developer Response
We are sorry for any inconvenience you met. Please skip the ads at top right, and we are also trying to get it resolved as soon as possible. Any further questions about this camera that you have, please contact us at support@yitechnology.com, we'll try the best to help.So far so good
Just received my set of four cameras. It was pretty easy to set up. Everything went smoothly. The app walks you through the set up process of each camera. So far everything is in working order. For an inexpensive set of cameras, the picture quality is very good. The only issue I find is the speaker in each camera. If you try to talk through it it’s pretty quiet. One drawback to these is there’s no way to mount them on a wall. So you need a flat surface to put them on. There are mounting brackets sold separately but I will wait to make sure the cameras work properly for a while. The power cord do have length to them but they could be a little longer. I will give five stars for now but will update later after some time goes by to see how they’re holding up. At this point, I would highly recommend.Show lessKjoeM
Feature Request: Move On/Off to Home Screen
This is a great app and the camera product is excellent. Don’t let the 4-star rating stop you; if you’re on the fence, just get the YI Home!
The only missing thing for me is to have the On/Off button on the home screen for each camera (where the Alerts, Settings, and Subscribe buttons are). I use the On/Off feature quite a bit (turn camera On when I leave the home, turn it back Off when I get back) and it’s annoying that I have to go to Settings to do this, mainly because the Settings takes a while to load (establishes network connectivity).
I realize this might be done for good reason (verifies that connection works first, making On/Off is possible), but it would be great if I didn’t have to go through two steps to use On/Off.Show lessyoungrrrr
EXCELLENT WIFI CAMERAS!!!!
I have tried several wifi cameras and I was OK with the ones I had purchased before from another brand... Until I came across the Yi cameras, placed the order for the 1080 Yi Cameras pack of 4... Opening experience was great...I was disappointed that mounting brackets didn't come with the cameras..had to order them for around $13 dollars... Connectivity and app use was flawless, over the last 3 days I haven't had a single issue with connection... I suggest to add in the description that certain micro sd card must be purchased or include it with the package (add the cost of the Micro sd card) if you don't use a high speed card max of 32g but I have tried 64g and it worked you will have issues retriving video!! YES the app is great let's you view recorded video on the camera (micro sd card) great video and two was communication hands free or intercom... The video lags 5-10 seconds from real time... Motion sensors alerts work great... Overall Great cameras!!!Show lesschaldin806
Has changed our lives and made care easier
This app together with the camera device has changed my mother’s life. As primary care giver to my father (elderly with dementia) it gives her back a slice of independence allowing her to pop to the shops or to local friends’ houses safe in the knowledge that the camera function is reliable and streams easily to ensure he is well, in bed and safe. The sound function also means she can listen to him to hear if he is having coughing fits as he has difficulty with his breathing. The only downside is that playback from the cloud doesn’t work, despite our subscription. Hopefully the developer and tech wizards can remedy this soon!?Show lessRedbobrox89
Easy setup
Really like the easy setup! This will be perfect to see if the in-laws stop over when we are out of town for a few days. They feel a “need” to always do something when we are out of town (need to feel important?). Now I will know if they use their key to get in (a key they made themselves) and “help out”. They mean well, but are nosy. This camera is great how it is motion activated for notifications, but still constantly records. Like that I can put in a micro USB...but the available cloud storage is a nicer alternative. Stinks that they charge a monthly fee (about $3 per month...not horrible). Overall, it is a nice quality unit that gives a clear picture. Like that I can choose SD or HD recordings. Sound is pretty good too.Show lessJoewcob3
