YI Home User Reviews

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  • Buggy, full of ads, freezes. I am going to replace this! :(

    The UI was good. Last few updates have been buggy, freezing and full of ads before you can even load up the UI to watch what’s going on… so you miss what you might of wanted/needed to see. There are Way better options out there that are better. Steer clear of this interface as the last 5 or so updates have sucked really really bad. You have been warned. The reviews are real.

    Too bad.
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  • Full screen ads in app

    Is this a joke? I pay good money for these cameras and now when I hear my baby at 1:00 am I have to watch an ad with volume.
  • App no longer works

    Use the app for few times and it stops functioning (stuck on loading). Only fix is to delete the app, reinstall and it works for few times, before being stuck on loading again. Basically all cameras can’t be accessed… Frustrating
  • Ads play before you get to look at your camera feed

    Used to love this camera, now ads play every time you open the app - super annoying and I will no longer be recommending this to people!
  • Quality

    Quality is fine but app freezes all the time. Especially when you need.
  • Do not buy Yi camera

    It tries to force you to pay for subscriptions , making this app unusable , I would buy a new camera rather then paying them
  • Keep getting issues

    I have had my cameras for over 7 years, loved them as they did what I needed them to do, I did not have to pay a monthly fee as I could purchase a SIM card to view recordings for the past 7 days. However for the pass 7 months, that has changed, I felt harassed into purchasing a monthly plan for a cloud package that did what I was already getting. However, since I opted to not purchase said offer, the app started logging me off weekly so I had to log back in to see my alerts. Then the app went blank and I could no longer log in, I had to delete the app and reload, now I just get a logo and no view.

    I purchased my cameras to do a service, they were not cheap and now I have something that requires me to pay monthly in order to use it, but that was not disclosed when I purchased them. I tried to look for a number to call, no such number can be found. Buyers beware!!! Please do your research as you are lured into these services and then held hostage in order to use them.
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    Developer Response

    We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.kamihome.com/contact. Thank you.
  • Buggy

    App has become buggy since upgrading to paid service, wouldn’t recommend.
  • Used to be much better

    I used to like this app and the cameras from this company. Unfortunately, like many other companies greed has taken over. With the latest update, you have to suffer some type of ad pedaling some kind of crap that you're not even remotely interested in. Even if I was interested, I make a mental note to not ever click “more information” simply because of having to sit, held hostage while the ad times out so I can exit out so that I may finally be able to look at my cameras which is why I’m opening the app to begin with. Imagine this; you get an alert that someone is in your house without your permission so, you get out your phone or computer to see what’s going on and time is of the essence because your home is being broken into…. But wait! You have to sit through an ad for some insurance company promising to save you money. Well while you’re being held hostage in ad prison, some guy with a hoodie and his pants around his thighs is relieving you of your electronics and cash and jewelry you have in your home. At least you’re going to save a few buck on your insurance because of this ad. Long story short; I’ve already given you money when I bought my cameras from you. Quit being so disgustingly greedy and lose the ads.
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  • Do not buy

    2023 July. A lot of fake reviews here.
    Black screen when i open the app. Advertisements block the screen constantly. No access to your videos on the SD card. You have to pay monthly for that. Terribly unreliable motion detection.
    2022 June. Yi and Kami now block your access to the vids on your own SD cards. Another concern is that Yi’s terms allow it to sell your personal videos. 2020 March. When cameras are not connected to internet, motion alerts are not recorded on the sd. Horrible policy. 2019 October. You now can only search your vid clips 7 days from your own sd cards in the cams. We assume this is so they will sell more cloud service, the industry’s most expensive. We are saving up to change out all of the cameras for a better product. We’ve learned alot. Here’s the list of things Yi refuses to allow. -Ftp storage so we can use free cloud storage. -Onvif compatible so we can use any app or NVR. -Sd storage. Our Yi cams have this but Yi deletes our clips after a week to encourage use of their very expensive cloud service. Part of Yi’s ‘profit before ethics’ policy. Yi can sell your personal information.
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