RIDICULOUS SO CALLED SERVICES
They used to have decent customer service but now they make you talk to a robot that can actually hang up on you, If you get to hold for a long time some “off shore” employee that doesn’t speak English and either can’t hear you or pretend they do. They also hang up on you. Each person has you repeat everything all over before they transfer you again. I’ve tried to complain but they don’t seem to care anyway. They just want to scam you and sell you something. They want to make you get a new modem instead of fixing the service. I have used the service since 1990 and when it was Quest. So I strongly recommend you check other options, 2022 customer service has been the worst I’ve ever encountered! Look at the reviews I’m not alone… So many people are getting treated poorly! Speed is horrible
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Trash company, trash app.
What’s the point of making an app like this? Any time I try to do anything on the app, it just opens a browser and tries to make me do it there? What? Lol, what dummy made this app? I’m so confused.
On the company: like I said before, they are trash. My internet never works and has been this way for several months. It’s impossible to get ahold of customer service because they put you through robot after robot, and when you finally do get through to customer service they say to unplug your modem or that your bandwidth is at capacity. A crazy excuse because, as I explained to customer service, at any and every point in the month my internet is terrible. After explaining to him that all of the lights were green and solid, he even said “if the lights are green the internet should be working”. Lol. Okay, so helpful.
A waste of time and money. Don’t use this company or app.
On the company: like I said before, they are trash. My internet never works and has been this way for several months. It’s impossible to get ahold of customer service because they put you through robot after robot, and when you finally do get through to customer service they say to unplug your modem or that your bandwidth is at capacity. A crazy excuse because, as I explained to customer service, at any and every point in the month my internet is terrible. After explaining to him that all of the lights were green and solid, he even said “if the lights are green the internet should be working”. Lol. Okay, so helpful.
A waste of time and money. Don’t use this company or app.
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THE WORST CUSTOMER SERVICE
I have had and dealt with century link myself and family for over 10 years. My family has left them and I will be doing so shortly. Customer service is absolute garbage, any issue you contact them for is “oh just unplug your router” or “you’re using too much bandwidth” I have had the same devices connected with less usage than I ever have but more frequently than not I am without internet or it will connect to any device for 30 seconds or less and lose connection. I have phoned and talked to many different people and am met with the consistent responses I stated earlier. I have requested a new line, to no response or mysteriously the call getting disconnected, I have requested a replacement modem and have been met with similar responses. I have been quoted and what is included on my bill is 6mbps of service yes I understand to people reading this, this in itself may seem ridiculous but this is the fastest internet I have ever had at any home (when it works) yet I am only receiving 2.3-2.6 on a good day. This is beyond aggravating when my wife has to work from home and we have no assistance. Oh and all lights are still operating correctly on my modem by the way, also has been restarted 4 times in the past 7 hours. Still no change. What now century link? Should I dip it in water with it plugged in? Maybe that could give us a boost. Thanks.
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Response from developer
Hello, I apologize for any issues you have encountered with your service or when trying to reach tech support for assistance. Please feel free to contact us at talktous@lumen.com with reference number 49855531 in the subject line, and we would be happy to assist you. ~Cherie
So far new service
I just started on Friday, November 4 with this service I’m already getting a bill (5 days later) not even getting a full month of service November 4 through November 28 is when I owe the bill that’s not a full month of service !
and they just keep telling me I got such a great deal getting free hook up and modem that I should be happy with it this is exactly why I left Comcast because of the bad customer service the billing issues and the bad Internet service now so far the Internet service is good also you get charged for using your debit card payment which is a bank card that goes right to my bank for payment and Comcast never did so so far right now within my first less than a week of being with them I’m being asked to pay my bill before the month is even up! And the customer service Reel put me on hold like five times for long leaves because she didn’t even know how to respond to what was going on she just kept telling me what a good deal I was getting to the point I just give up and pay my bill!
and they just keep telling me I got such a great deal getting free hook up and modem that I should be happy with it this is exactly why I left Comcast because of the bad customer service the billing issues and the bad Internet service now so far the Internet service is good also you get charged for using your debit card payment which is a bank card that goes right to my bank for payment and Comcast never did so so far right now within my first less than a week of being with them I’m being asked to pay my bill before the month is even up! And the customer service Reel put me on hold like five times for long leaves because she didn’t even know how to respond to what was going on she just kept telling me what a good deal I was getting to the point I just give up and pay my bill!
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Response from developer
I am sorry to hear you have experienced issues with your billing. Please feel free to email us details to talktous@centurylink.com with reference number 48590063, and we will be happy to assist. -Melinda
A horrific company
Someone was supposed to install our CenturyLink internet on Friday. Waited all day, no one ever showed up, but he called around 7pm and said he wasn’t going to make it but may show up Saturday or Monday and then never heard from him again. All weekend got emails and texts saying our service was complete. Our credit card was charged and our account says we have service but the fiber literally isn’t even connected to the house yet and we have no modem. They’ve taken our time and money and provided literally nothing. Spent all weekend trying to use their customer service to correct the issue and the best I got after a dozen tries and several hours was an assurance that a form had been filed out. What an embarrassment. Avoid CenturyLink like the plague. I’ve never dealt with a company that had such contempt for their own customers.
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Customer service or lack there of
Started having slow internet 8 mos ago. Messaged through the app. Dropped the conversation multiple times and had to restart every time. Called and sat on hold numerous times. Hours and hours of wasted time. Finally an agent text me. Went through diag process and determined that our router was bad. Bought new router @ $250 and same issue. Again tried through the app and couldn’t get anyone who knew what they were doing. Again 3 more messaging attempts through the app failed. Again through the phone service on hold for over an hour. Again, under qualified agent had to refer to another agent. Finally they figure out there’s a problem and schedule a repairman. The scheduled day comes and I wait all day for him and he’s a no call no show. No follow up. No response from centurylink and absolutely no suppprt. Paying for 20mbps and have never had over 4mbps. I have tried EVERY avenue to resolve and have been unsuccessful. The app doesn’t work. Their customer service phone line doesn’t work. Their 3rd party technicians don’t work either. Worst experience with any business I’ve had and I really tried to give century link a chance.
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Response from developer
Hello, I apologize for the issues you are having in getting assistance with your internet speeds. Please feel free to contact us at talktous@centurylink.com with reference number 46206839 in the subject and we would be happy to help you. -Melinda
Still horrible
Still a horrible app and a horrible ISP. CenturyLink still doesn’t compare anywhere near other ISP’s in the area but unfortunately, I’m forced to use them because of my HOA. Why is it that other ISP’s can GUARANTEE a speed but CenturyLink can guarantee UP TO a select speed? Garbage. If I’m paying for a GB, I better get dang close to a GB almost all the time. But no, I’m only getting around 200mbps most times I run a speed test. And forget trying to contact customer support. That’s an absolute joke. Because internet is through my HOA, I have to call what seems like 10 different numbers just to get to the right group of people who manage the HOA’s account and can actually access my CenturyLink account. I used to work in Low Voltage and understand how internet works, I have more of an understanding of it than most of your “customer support” reps sitting behind a desk reading a checklist from a computer screen. But no, the slow speeds are due to you not being able to guarantee a speed. Constant fluctuations and connectivity issues. The first chance I get to dump CenturyLink, I will and I will never be looking back. I own my house, wish my HOA would allow me to pick my ISP.
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Response from developer
Hello, I'm sorry to hear about this issues you are experiencing with the CenturyLink app and your internet service. Please feel free to reach out to us at talktous@lumen.com with the reference number 43890961 in the subject line and we would be glad to assist you further. -Kristin
App is useful but only when you can log in
The Century Link app generally was very useful. But at some point I was no longer able to use it because I couldn’t login. At sign in the app gives an error message to allow cookies in order to get access. But you get this message even if the cookies settings are allowed. I’ve updated the app & have the most recent version that was available as of yesterday but the app still refuses access. I can access my account online without any issues but the online account doesn’t have all of the features contained in the app. Not sure what to do.
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Internet problems
I want a reduction on my bill, I am so angry. For months I have been waiting. I have had Internet problems since I moved here to sequim wa a year ago. Tech has been out multiple times and knows there is a problem, previous owners had same problems too. Neighbors are having same problems, internet constantly goes down. I believe it is a problem in the hub. My wifi error message says "due to low bandwidth" or "no internet connection". I Can't use phone, laptop, tablet and tv when it goes down multiple times a day. second cancellation today this time. It is terrible how you treat your customers! I believe that these on-going cancellations is because you are unable to fix the problem so you stall customers. Your tech bailed on my neighbor too last week. Centurylink has a bad name here.
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Not Happy
I was concerned my bill was escalating higher $130. Month. We are in our 80’s and on fixed income. I called CL tech said ‘old modem’ so would send new modem and reduce bill to less $100. Told him leaving town till November, he said new modem would be delivered and account activated 8/4/22. Got new modem then got text message account activated 8/15, called CL told them flying to Alaska on Thursday and be gone by 8/15 was supposed to be activated 8/4 for security system to work, she said ok will activate in November when come back. Now I got bill for $150. Month.
Called CL FeliCa said to bad, will not refund
Cause I have new modem I have to pay for. Told her system not ON or Working but she said ‘they they don’t bill on usage just equipment’ I told her to let me talk to Retention Dept. She said she is Retention, told her to let me talk to her Manager, she said ‘Out to Lunch’ but she will have her call me back Never got a call back!!!!
Sandra J. Blazy
Called CL FeliCa said to bad, will not refund
Cause I have new modem I have to pay for. Told her system not ON or Working but she said ‘they they don’t bill on usage just equipment’ I told her to let me talk to Retention Dept. She said she is Retention, told her to let me talk to her Manager, she said ‘Out to Lunch’ but she will have her call me back Never got a call back!!!!
Sandra J. Blazy
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