Takes forever to have firmware update/upgrade and more..
Its been months now that I try to update/upgrade my modem firmware and it still the same..You will get a โSorryโ everytime you try to upgrade the firmware. I tried to chat them and looks like they have no idea what firmware upgrading is all about. Now, the App is getting worst as well, I canโt control whose using my wifi. I use it for my little sister to make a schedule on how long she can use the internet..They gave me a old model of C300A when I sign up to their plan. Iโm not gonna be surprised if they ask me to pay for a new modem which is thier fault in the first place. They charged me $100 for the wiring coz they said that the reason why I got bad signal and Slow internet and yet we still have those days that it is so very slow and you just gonna ended up using your phone data. Still hoping that they would do better with their service.
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Response from developer
Hello, I apologize for any issues you are having with the app. . Please reach out to us via email at talktous@centurylink.com with reference number 43400514 in the subject line and we would be happy to help you ~Cherie
Horrible service
Like the other reviews we are long time customers. The service has never been good but now it is hopelessly bad. Our internet wet out while on vacation so our yard was fried. The service is working hours M-F but we work all the time. The overseas help is slow and not adequate. It takes 30-65 minutes to talk to anyone. We were disconnected after 5 minutes and I had to start over
The overnighted router took 36 hours sine it arrived after hours we are another day without service. Since we donโt have internet and we have limited data on our phones we are plumb out of luck. Why canโt CL get it together
This is disgusting. We pay but get no help or service.
PS we were with Comcast years ago and that became a nightmare as well Maybe they are better now but bet not. Corporate America rules
The overnighted router took 36 hours sine it arrived after hours we are another day without service. Since we donโt have internet and we have limited data on our phones we are plumb out of luck. Why canโt CL get it together
This is disgusting. We pay but get no help or service.
PS we were with Comcast years ago and that became a nightmare as well Maybe they are better now but bet not. Corporate America rules
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Unbelievable
As I am writing this review I am on hold with CenturyLink and on a chat with CenturyLink in regards to my Internet service being repaired thatโs been out since Sunday last week today is Friday Iโve been on hold for 48 minutes and on chatout for at least that same amount .I had been in a text chat with CenturyLink on Wednesday and they were still not able to fix my Internet even after sending me a new modem that is actually used because it has lint and dust in the vents. So at that time Wednesday they said in the chat that I still have that they would send a technician out that would come to the house and fix my Internet anytime between the 22nd and the 24th of June between 8 oโclock and 4 oโclock it is now 530 and I have still not heard from the technician at all in regards to my service being repaired I have taken the afternoon off of work which is costing me money this is just unbelievably poor poor poor customer service I cannot recommend them at all this is truly horrible .They even put down in the chat that if I was not available for them to enter the home to fix my Internet I would be charged at least $100 because I didnโt make it acceptable for them well I think they were going to be giving me the refund of $100 plus may be more for the total cluster fluck .
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Horrible!
Canโt wait to get away from your company!
So recently was on hold to speak with a representative after our dsl went out once again. The first time I was on hold for an hour then mysteriously got disconnected from my representative. Called back and told I would be on hold 60 to70 minutes. Approximately 3 hours later spoke with Yolanda, a de-escalation specialist. After calmly explaining our issues, Yolanda allegedly got on with dispatch and I was told they would expedite my technician coming to the house. Great I thought, until I got a text 45 minutes later telling me they wouldnโt be out until the 27TH. This was on the 21st!!!! LIARS!!! Unethical!!!! All the time CHARGING us to use a product we CANNOT USE!!!! Needless to say I have filed a report with the FCC another with BBB and also while on hold I made arrangements to get equipment and service from another company. We have been using our data plan on our phones to get certain things done. TOTALLY UNACCEPTABLE!!!! Youโre thinking CenturyLink, choose someone else!!!! No on else in our rural subdivision have had any problems and CenturyLink is our only land provider! BUYER BEWARE!!!
So recently was on hold to speak with a representative after our dsl went out once again. The first time I was on hold for an hour then mysteriously got disconnected from my representative. Called back and told I would be on hold 60 to70 minutes. Approximately 3 hours later spoke with Yolanda, a de-escalation specialist. After calmly explaining our issues, Yolanda allegedly got on with dispatch and I was told they would expedite my technician coming to the house. Great I thought, until I got a text 45 minutes later telling me they wouldnโt be out until the 27TH. This was on the 21st!!!! LIARS!!! Unethical!!!! All the time CHARGING us to use a product we CANNOT USE!!!! Needless to say I have filed a report with the FCC another with BBB and also while on hold I made arrangements to get equipment and service from another company. We have been using our data plan on our phones to get certain things done. TOTALLY UNACCEPTABLE!!!! Youโre thinking CenturyLink, choose someone else!!!! No on else in our rural subdivision have had any problems and CenturyLink is our only land provider! BUYER BEWARE!!!
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Response from developer
Hi there! We are so very sorry to hear that you have encountered issues with CenturyLink and would love the opportunity to try to resolve them for you. Please reach out to us at talktous@centurylink.com with reference number 34727802 in the subject line and we can assist you further from there. ~Karen
It could do more
The options are great for being able to control the internet settings however I feel that it could do much more. I have a kid that stays up late into the night and keeps us all awake when he is online and I was overjoyed to see that the app has a internet time restriction. After letting him know that we were going to limit the internet I set up the restriction. However I found that he was still up past the limit and that he had been using a VPN to ignore the restriction. I think a better way to limit the internet rather than selecting which devices adhere to the limitation would be to have an option to shut off the internet till a certain time.
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Internet Speedโฆ
We have been a CenturyLink customer for 16 years (youโre the only phone and internet service available to us). For the most part Customer Service and SupportโฆOn-Line and in person has been very responsive. BUTโฆyour Internet Service is no longer close to competitive standards. In talking with Customer Support there does not appear to be any plans to upgrade this any time soon. Itโs too bad because you have an affluent community of 200+ homes with working and retired professionals who would readily embrace competitive speed internet and the additional monthly costs associated with it. There is another utility provider in the community who is looking at federal infrastructure money to install high speed fiber optic in the community. If that happens without a competitive internet offering from CenturyLink my guess you would loose a chunk of your business in the community.
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๐ช๐ข๐ฅ๐ฆ๐ง. ๐ฃ๐ฅ๐ข๐ฉ๐๐๐๐ฅ. ๐๐ฉ๐๐ฅ.
Have you ever seen the movie โMajor Leagueโ? Where the teams owner does everything she can to make this baseball team horrible, terrible, awful so she can sell the team? I have to assume CenturyLink has orchestrated a similar plot, because it seems impossible for any company to have such dreadfully terrible service and products unintentionally! I Honestly think an incompetent moron with good intentions and a desire to succeed would do better by sheer accident and luck. This is either self sabotage, ๐ผ๐ฟ ๐ด๐ฟ๐ฒ๐ฒ๐ฑ ๐๐ผ ๐ฑ๐ถ๐๐ด๐๐๐๐ถ๐ป๐ด ๐๐ต๐ฎ๐ ๐ฏ๐ฎ๐ป๐ธ๐ฟ๐๐ฝ๐๐ฐ๐ ๐ณ๐ถ๐น๐ถ๐ป๐ด๐ ๐ฎ๐ป๐ฑ ๐ฆ๐๐ ๐ถ๐ป๐๐ฒ๐๐๐ถ๐ด๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฐ๐ฎ๐ป๐ ๐ฏ๐ฒ ๐๐ผ๐ผ ๐ณ๐ฎ๐ฟ ๐ฎ๐๐ฎ๐.
If you have the option of any other provider, any at all, go with them. This app doesnโt help fix a company this busted.
If you have the option of any other provider, any at all, go with them. This app doesnโt help fix a company this busted.
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Broken modem
My modem broke three weeks ago Iโve received five modems in the last three weeks all of them were the wrong modem none of them worked I was told that I would get the correct modem which I now have that modem and it canโt be hooked up Iโm canceling your service your customer service has hung up on me been rude to me assume that I needed help in treating me as if I was a child I will tell everybody I know to get rid of Century Link you people are the worst Iโve ever experienced Iโve never had an issue like this in my life I will be canceling your service as soon as possible which is next to impossible because every time I call youโre closed terrible customer service the worst in the industry the worst Iโve ever experienced if somebody would care to call me from a management level because every time I ask for a manager or supervisor I am told her too busy to speak to me no way to do business no wonder youโre going broke
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App review
Called you at 2:35 pm CST - 1) and your recording said it was after hours! Bad customer service to have short hours during work days if this is true! 2) I requested Spanish #9 only to be transferred to your payment program to ask me to make a payment which i forgot to pay so was over due. 3) they asked to punch in my credit card# which was strange and the lady was very rude and hard to understand The call was static and hung up on me 4) I had to install the app to pay bc I have no wifi just cellular data. Then I see a message that power is out in my area. All around very inconvenient and bad service! Iโm thinking of switching service as I work from home and even if I wasnโt up to date on my payments Iโve been a CL customer for years & there should be a better way to find all this out! Not happy
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Response from developer
Hello! Thank you for reaching out to CenturyLink. We are very sorry for the negative experience you had with one of our customer service agents as well as the issue you faced with your internet service. Please reach out to us at talktous@centurylink.com with reference number 28655771 in the subject line and we can assist you further from there. ~Karen
DO NOT RECOMMEND
Just moved here and all though the equipment was sent, we werenโt able to actually set modem and begin service until two weeks later in the middle of February. Once modem was set up we werenโt able to connect so after several days and hours in the phone troubleshooting a technician was finally set out a week later.. once he left internet went out again. Spent another several days and hours on phone with centurylink troubleshooting problem only to finally be told they sent the wrong box for my speed. A week later new box still not working and again a few days on phone troubleshooting we finally had it up and running to only realize that it will only work part of the day so we are constantly unplugging and resetting at least 4to 6 times a day. This is hands down the worst internet service Iโve ever had. Just received a bill for January and we didnโt have internet that month and barely had it in February, they took off January over the phone but weeks later miraculously placed it back on my account๐คฆ๐ปโโ๏ธ so billing is all messed up and still internet is constantly going out all throughout the day. Highly recommend using another internet service that is reliable and helpful to your concerns ..
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Response from developer
Hello Staceyfields53* I am sorry to hear about the ongoing issues with your service. If you please email us at talktous@centurylink.com and use reference number 28354922 we will be happy to help you with getting the issue resolved. - Josh
