Worst service ever
I still have no service and have been waiting for 2 weeks. Told the rep had no phone jack and she still sent a self install kit and had a tech supposedly active it from the outside and then had to call corporate number to even get through and was then told the only way to avoid a $95 charge is to get the $13 monthly charge to guarantee the inside wiring and I still was charged $85 to have a phone jack installed and still had to wait another week for the technician. The technician Chuck was really nice but he said I only have half a signal and he checked the outside pedestal and the one across the street and said it’s somewhere else and they don’t give me enough time to find it . I now have to call in a repair ticket and Chuck said he isn’t allowed to do it!!! This is the worst experience I have ever had with internet service and I sure hope Spectrum gets service out here soon!!! Worst customer service and internet I have ever had
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Renter
The absolute worst customer service I have encountered in 35years, I have spent the last 2 hours getting jerked around simply trying to get my internet back on, one person say account not up to date, another say it’s current then tech says it is on hold as money is owed. Since I have no internet I tried to download app, after 5 try’s to get log in and password to finally work I viewed my account and it showed payed in full.
WHAT GIVES! Please turn my internet service back on, why on Gods green earth The Maxx 159 chose to use you as our only internet service it sure seems like you are screwing with us, I’m not the only one that has experienced your lousy service, people I talked to were nice but just kept getting transferred around.
WHAT GIVES! Please turn my internet service back on, why on Gods green earth The Maxx 159 chose to use you as our only internet service it sure seems like you are screwing with us, I’m not the only one that has experienced your lousy service, people I talked to were nice but just kept getting transferred around.
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Bad customer service
We ordered CenturyLink service three weeks before we needed it. The day it was to be hooked up Friday July 2nd they said it would be done by 2:15 PM we got our modem and tried to install it no service to the home. Called on Monday July 5th they said they would send a technician out the following Monday July 12th …..10 days after the original date service was promised. At 3:30pm on the 12th I called because no technician had shown up. They told me there was no technician scheduled and that I would have service by the end of that day. It’s the end of the day I still have no service. It has taken a month and We still have no Internet access. I work from home and need the internet, this is what I call bad customer service.
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Saved me!
When I called Century link today, the purpose of my call was to cancel my service. After speaking with a representative whose name is Kara, I was astonished by the lengths that she went to not only to keep me as a customer, she went out of her way to fix EVERYTHING and did it all with a great attitude and convinced me to stay withCentury link for my Wi-Fi service. When we ended the call, I was ecstatic! I have never been treated so well, respected and wanted! I appreciate everything you did and all the work you put in to resolve my issue and keep me as a customer!
Erica
Erica
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Double edge sword
I need internet and century link is my only option. I tested it before I bought my house because I work at home. It worked fine. After purchase and switching the account century link wouldn’t provide the service the prior owner had. It was slow and unreliable I have to unplug things sometimes. Also I have to run speed tests after 11 pm I think they cut back service late at night. Usually the ping would get my service going but lately it’s working so bad the app can’t even do a speed test, it fails. When I does I have long ping, 2mbps download 0 upload. I can’t back anything up to the cloud. What do you do when the only service provider is slightly better than aol dual up. The app might be ok if the service would work so I could actually use the app who knows. I talked to Hughes net but because of my vpn requirement they said the latency would not work for me. Only one Verizon tower near me so unfortunately I spent $50 restock fee to find out they had great service and app but it dropped all the time. They said I need more antennas - hopefully starlink will be here soon. I really don’t understand what century links issue is I’d pay more to have decent service the prior owner had 20 mbps
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Response from developer
Hi there! I am really really sorry to hear about the ongoing speed and connection issues you have been having. I fully understand how frustrating that can be. Please email us at talktous@centurylink.com with reference number 12659131 in the subject and I would be more than happy to assist! -Hayden
Excellent Service
We were struggling with a number of issues and felt like we needed in home help. Our internet kept dropping out we ordered an extender and still were having issues. My husband requested in home assistance after over the phone assistance was pretty much no help to us. That said tech issues are not our strong point. Our tech arrived and went through everything worked on our modem, re-checked our extender device, helped us get back to our devices not talking to the printer and over all solved our issues. We were extremely pleased. Century Link checked in several times to make sure we still needed assistance and kept in touch with arrival time. We wore masks, our technician wore a mask and boot covers. He was knowledgeable, polite and informative. All of our questions were answered and we feel comfortable that our service is up to speed.
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Response from developer
We are so happy to hear your service issues were resolved! Thank you for your feedback! -LeighAnn
Horrible “service”.
For 6 years the “service” at my house has been very, very, very, very, very, very (6 years) inconsistent.
Multiple, outages. Techs have repeatedly reported to me that the fault lies in the wiring all along the main lines on the main road and that the lines have been chewed up. They patch only to have them chewed again. They’ve said that CenturyLink knows about this and doesn’t care.
Most recently the internet has been non-functioning for 3 and a half weeks. I think they don’t really want my business. Most of my neighbors have abandoned CenturyLink for another but much slower company.
I’ve made repeated calls to no avail.
Shame on them.
Examples: “fixed” to go back down literally before the tech truck has been gone for less than 15 minutes. Calls to tech say that they’ve rebooted the modem and it’s working properly but it’s not. I’ve escalated through the system and been told that the regional managers have been told but nothing has been done.
I cannot have security systems because they require broadband or any other things of that type.
There is a bill up in the US House to require rural or outer lying areas to provide service to those area the same as urban areas. One hopes.
Especially in the times of the pandemic students who are having to have remote schooling cannot do so because of the company and others.
Shame on them.
Multiple, outages. Techs have repeatedly reported to me that the fault lies in the wiring all along the main lines on the main road and that the lines have been chewed up. They patch only to have them chewed again. They’ve said that CenturyLink knows about this and doesn’t care.
Most recently the internet has been non-functioning for 3 and a half weeks. I think they don’t really want my business. Most of my neighbors have abandoned CenturyLink for another but much slower company.
I’ve made repeated calls to no avail.
Shame on them.
Examples: “fixed” to go back down literally before the tech truck has been gone for less than 15 minutes. Calls to tech say that they’ve rebooted the modem and it’s working properly but it’s not. I’ve escalated through the system and been told that the regional managers have been told but nothing has been done.
I cannot have security systems because they require broadband or any other things of that type.
There is a bill up in the US House to require rural or outer lying areas to provide service to those area the same as urban areas. One hopes.
Especially in the times of the pandemic students who are having to have remote schooling cannot do so because of the company and others.
Shame on them.
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Terrible issues with online access to pay bill
Months ago a security update destroyed the mobile app functionality completely. This past month another security pop up
on your online browser site (mobile version) removed the submit payment button from your multi layered system on that work around for the instability of your mobile app. Stop with all the screens and steps to verify my identity and triple checking if I want to pay my bill (nobody wants to steal my identity in order to pay my internet bill for me). No I’m not going to select autopay billing because there is no discount offered to incentivize me to allow your company access to my bank account. Stop breaking the access to paying the bill or start expecting to not have the bill paid. (Nobody has time for your IT security department to justify their function by destroying access of your company’s inbound money stream because they can’t change anything without breaking everything that matters)........
on your online browser site (mobile version) removed the submit payment button from your multi layered system on that work around for the instability of your mobile app. Stop with all the screens and steps to verify my identity and triple checking if I want to pay my bill (nobody wants to steal my identity in order to pay my internet bill for me). No I’m not going to select autopay billing because there is no discount offered to incentivize me to allow your company access to my bank account. Stop breaking the access to paying the bill or start expecting to not have the bill paid. (Nobody has time for your IT security department to justify their function by destroying access of your company’s inbound money stream because they can’t change anything without breaking everything that matters)........
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Good service...suggestion for App
Contrary to the first few reviews I read, I have had nothing but good responses to problems when I had them. Yes, I had an outage. They immediately set up a service call during the high point of the Covid crackdown, then emailed me that they had found a problem not at my location but affecting it, and that they would have it repaired in a matter of hours. And they did! My speed is rock solid and as advertised. So I rate the company excellent, especially compared to my previous provider...the local cable company.
The new app is good, definitely an improvement from the last. May I request/suggest that you allow it to display and operate in Landscape orientation on the iPad...it very inconvenient to have to rotate my docked iPad in order to use the App.
The new app is good, definitely an improvement from the last. May I request/suggest that you allow it to display and operate in Landscape orientation on the iPad...it very inconvenient to have to rotate my docked iPad in order to use the App.
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Great service!
On Tuesday, my Internet went down after weeks of bad service. I called the technician, Carol, who worked for 30 minutes to fix it remotely. She scheduled a technician for the next day with a time frame of 8-5. I complained and said that as I was teaching college both online and on campus this was poor service , but I could make it work. She was sympathetic as she also worked from home. 30 minutes later the technician was at my door and fixed in another 30 minutes. So in 2 hours from the initial complaint I was all fixed and ready to go . Thank you Carol and century link.
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