Save your money please!
This would be my fourth time writing a review for this app and every time I leave one they happen to delete “accidentally” For those who don’t know century link tends to tell you that they’re a pretty decent internet provider, however after three months of having joined you should get the true treatment of having terrible internet connection at random times, complete internet loss at random intervals, and costumer service representatives that know as much as you and me because the company as I could imagine has more people leaving rather than staying. There’s been more than a handful of times representatives can’t help me and I’ve had to end up trouble shooting and figuring it out on my own, not only that but it’s a red flag on its own that I have to call almost five times year round to fix a newer problem. Save your money and find a provider network that works with care.
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Really bad time estimates for outages
First off I’d have to say never have I ever had an internet provider have their internet go down down for 3 days and still counting. They changed their estimates at least over 10 times and give little to no answer to why it’s taking this long. I don’t know if it’s just where I live if the people are to drugged up or just dumb but it’s wild to think they got “the best team working on it” and it’s taken over 24hrs and still no service no assurance that it’ll be up and running. I’ve asked “how will this affect my billing if I have no service for last week” the answer is they don’t know I’ve asked this question to at least two-three people and I’ve gotten different vague answers. If this internet doesn’t get back up and running in two days I will discontinue this service and tell others to steer clear of this provider.
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Poor phone service rep connections
Router did not work out if box with going through the instructions x5! Called support and the little non-English speaking rep did her best to help but the phone connection on her end was crap. Could not understand every 3rd word of anything she said. It was horrible. I felt bad for her but I guess that is where we are with having to call and speak to someone in another country for US sUPPORT!
The agent assisting was very professional and did a good job. The problem arises with the physical phone line . This is not the first time ineffective phone communication has occurred with CenturyLink regarding attempting to communicate over the phone. The voice communication breaks up very often and makes it extremely difficult to talk to or hear from your agent(s). Otherwise , the modem now works well . Thank you for paying attention to my recent issue.
The agent assisting was very professional and did a good job. The problem arises with the physical phone line . This is not the first time ineffective phone communication has occurred with CenturyLink regarding attempting to communicate over the phone. The voice communication breaks up very often and makes it extremely difficult to talk to or hear from your agent(s). Otherwise , the modem now works well . Thank you for paying attention to my recent issue.
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Response from developer
Hello! We are sorry to hear of the issues you have experienced with your modem. If you are still in need of assistance setting up your modem, please reach out to us via email at talktous@centurylink.com with reference number 25520960 in the subject line and we can assist you further from there. ~Karen
Worst experience
I do remote work, so I need a reliable internet service provider. Their internet service is so slow it’s ridiculous but I put up with it for a good minute. The thing that has me upset is the fact that their service was down for an entire day. I called that afternoon after realizing it’s not temporary, spoke to several people expressing the need for my service to be up and running ASAP, as I stated I work from home. They ran some test which made them realize that something is wrong with a line from outside that’s runs to my apartment. However, they can’t get a technician out to me before Friday 28th. So this is Tuesday the 25th and they’re clearly telling me they don’t care about my job I will have to wait 4 days to get my internet rectified. Asked to speak to a supervisor, while in the phone with the supervisor the call ended at 6:01. Tried calling back to be told I’m calling outside working hours. So I’m at risk of loosing my job because I have to work with Comcast schedule. That’s how much they care about their customers.
Don’t consider them for a second!
Don’t consider them for a second!
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Response from developer
Hello! We are very sorry to hear of the bad experience you have had with your internet service. We recommend reaching out to Comcast for this issue as CenturyLink is not affiliated with them.
Worst service in the world over 10+ years since I’ve been a customer.
Worst service of ANY company over 10 years of being a customer. They are too busy putting out fires to pick up their service line. When I pushed a button to reach sales, (huge billing errors, but no one would pick up., I was COMPLETELY MISINFORMED by Amber. I was told it was MY FAULT that C-Link stopped taking my auto-payments from my checking account. C-Link did not inform me of any nonpayment issues in any way, until after many months they just sent a $245 past due bill!!!
I asked for a supervisor. I was told I’d be called back in 24 hours. That has NOT HAPPENED EITHER. Giving me time to change my service. Horrible Service and billing errors galore, No communication. Wow.
I asked for a supervisor. I was told I’d be called back in 24 hours. That has NOT HAPPENED EITHER. Giving me time to change my service. Horrible Service and billing errors galore, No communication. Wow.
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So sorry if this is your only option for internet
Where we live, we didn’t have any other option for services until we Starlink came around. Not only did we experience the most frustrating customer service —the tech in person was amazing but could do what he needed to do because of “new policy”-so we have a person on site telling us there are is easy ways to improve the reliability and speed of the service and the customer service on the phone telling us no and that there was no way for them to confirm what we were saying the on-site tech had said was possible.
Now we are trying to cancel our service and we can’t do it over the app, we’re forced to call M-F , 8-5 and that is the same as when I work- so not finding anything about this company accessible or helpful. That being said, there were two amazing individuals who did their best to help, despite the jacked up organization they work for.
Now we are trying to cancel our service and we can’t do it over the app, we’re forced to call M-F , 8-5 and that is the same as when I work- so not finding anything about this company accessible or helpful. That being said, there were two amazing individuals who did their best to help, despite the jacked up organization they work for.
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Continues to be the worst company ever
I have had many and varied horrible experiences in my dealings with Centurylink, some of which I have chronicled in reviews. But my transaction with DishTV yesterday brought the complete incompetence of Centurylink into sharp relief yet again. In contrast to the hours of online chat or phone calls required to accomplish any interaction with Centurylink, followed by the weeks of waiting to actually have the issue resolved, I contacted DishTV on-line YESTERDAY afternoon and within 5 minutes I had signed up for new service and have an appointment (within a five hour time window—unheard of by Centurylink) for TODAY!!!
I humbly submit that Centurylink management fire it’s current CEO and hire DishTV’s. Alternatively, hire spies to infiltrate DishTV’s operations to get the keys to operating a company competently. Horrible service is not universal.
I humbly submit that Centurylink management fire it’s current CEO and hire DishTV’s. Alternatively, hire spies to infiltrate DishTV’s operations to get the keys to operating a company competently. Horrible service is not universal.
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STAY AWAY, a cell phone hotspot is better internet
This is the worst internet, the worst connection, the worst customer service I’ve ever dealt with. The app is only show. You can’t do anything with it. Can’t contact anyone. Speed check shows a speed that isn’t true. Says up to 1000, Never over 25!! Call all you want, no one answers. If they do you are transferred over and over until you’re disconnected, happened multiple times. Says they are open but have been unable to disconnect my device for the past 3 days. And there is no way to do it online, obviously on purpose. We haven’t used the internet in a month while I’ve been trying to find better service, we’ve been using mine and my wife’s cellular hotspots which give better speeds.
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Internet 👎🏿 & the app is outdated!!
This app is so outdated it’s ridiculous. Their website is even worse. I had CenturyLink 15 years ago and their website looks the exact same!!
I’ve had CenturyLink internet for less than 24 hours. I spent the last 7 hours waiting in their queue (behind 99+ other customers) Finally, I was contacted to an agent. Less than 2 minutes of chatting with the agent, she tells me they need to send a tech out to my house. The next available appointment is in a week. I work from home, I can’t go without internet for a week!! They have a technician call me, we go through every different testing, unplugging this, unplugging that… 2 hours later and still no internet.
I wish I would’ve read the reviews before switching to CenturyLink!!!
I’ve had CenturyLink internet for less than 24 hours. I spent the last 7 hours waiting in their queue (behind 99+ other customers) Finally, I was contacted to an agent. Less than 2 minutes of chatting with the agent, she tells me they need to send a tech out to my house. The next available appointment is in a week. I work from home, I can’t go without internet for a week!! They have a technician call me, we go through every different testing, unplugging this, unplugging that… 2 hours later and still no internet.
I wish I would’ve read the reviews before switching to CenturyLink!!!
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Great service; buggy app
Great internet service but the app seems a bit buggy; right now I’m trying to manage my groups in the app to edit the limit on my kids internet access and it keeps saying technical error, no matter what I do, it won’t let me edit that specific setting. Also when I try to enable the internet on my kids device awarded for good behavior, I have to pull teeth to get the thing to unpause the internet, again no matter what I did, I rebooted the modem, I forget the internet info on the device and reput the info back on, nothing seems to fix it
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