Leave a Review Stash
I had money missing from my account.
I had been noticing that there were two instances in which I’ve seen money disappear in either my funds waiting to clear or my cleared funds in my investment account. The returns that they list at the top are deceiving and inaccurate. It’s also impossible to get a trade done before you loose money. I pulled out ALLL of my money as I tried over and over to get the issue resolved. Although the people answer for Cust service were very polite, I couldn’t get my problem solved. They all told me that they would need to have a manager call me back. All three times this happened and all three times no call back. Compare them with TD Ameritrade or Even SoFi. They sell fake crypto, but they’re very good bankers. STASH is just another spawn of Gree Dot Bank, the worlds worst predatory credit card company. Now they just steal outright because people just don’t trust backs anymore. I gave them one star because of their ‘Top Off’ feature and Stock Back. That’s it. I wouldn’t trust them with a larger investment balance. Some days about a year ago it took over a 24 hours for a trades to go thru. Now it takes 3 hours. I lost really big one time and that was the straw that broke the back. Theres simply no excuse for money to dissapear. The last person I spoke with was going to ask someone to audit the acct. I’m assuming they found something. I’m sure I’ll get a notice for a class action suit soon. I’m positive I’m not the only one.Show lessPaulMD1969
Developer Response
Hi Paul, we’re always looking to improve Stash and appreciate your feedback. I'm sorry that we have not met your expectations - this is not the level of service we want to provide. I'd like to see what happened with your account. Please email support@stash.com with the subject line "App Review."Just OK
Been using Stash for a few months now. It’s “ok,” but it’s night and day, compared to other investment apps. First, trades don’t happen in real-time and often get kicked back. I’ve had several trades reversed, even though my account has sufficient funding. Also, adding funds to Stash takes forever. The number of business days it takes Stash to make deposited funds available is overly lengthy and unforgivable. Whatever Stash’s reasons may be for creating such lengthy delays are irrelevant—it is, after all, the 21st century, and today’s technology makes it possible for fund transfers and deposits to post immediately (especially once a financial account has been added and verified). The thing is, based on my experience with a few other investment apps and accounts I have, these issues are likely easy fixes for Stash. The question is, why does Stash make it so difficult to accomplish these run of the mill actions? And if Stash is going to respond to this review, please don’t reply with any lame excuses, because the things I’m complaining about are smooth and seamless with every other investment app/account I use. And I have yet to try to sell any stocks in Stash, and am a bit concerned how long that might take. Bottom line, I think Stash “can be” a great investment tool, but not until and unless it provides for quicker, problem-free trades and account funding services. At present, it’s simply just ok.Show lessseananney
Developer Response
We’re always looking to improve Stash and appreciate your feedback. We invite you to share you thoughts on ways to improve our app to us at ideas@stash.com.Used to be one of the best
I used to love Stash, but they have become unbearable lately. Customer service is a joke, the back and forth through email because the agent doesn't read them and simply copy/paste replies is infuriating. For a financial service, the number of banks they do not accept is ridiculous! Stash has it's own bank, online, time to recognize that online banks are a thing, and start working with them better. There are always errors, whether connecting banks or cards. How can I not connect any of my 3 major credit card...? And speaking of banks, their own is all but useless. Doesn't allow fees to be withdrawn from certain portfolios, can't be used for custodial or retirement, there isn't much it can do, at all, and reasons... always under new updates that are ironing out issues. And why take away gifting to a custodial account, that was the perfect gift idea. It's so simple, what possibly went wrong with that? Majority of issues can't be solved by email, solution, call and wait on hold forever and finally deal with an agent who barely knows more that the ones emailing you to call or help. Oh, and customer service over the phone, 8:30am - 6:30pm... see any issues there? That's the average work hours for most people!!!! When do you think we will be able to call??Show lessGdubbs3059
Developer Response
We’re always looking to improve Stash and appreciate your feedback. If there’s anything we can help with, please feel free to email us at ideas@stash.com.Investing simplified
I have never been one to take the chance in the market since the lingo always made me feel like I needed a lawyer to approve the idea before I signed anything. Stash’s straightforward clear explanations removes the hesitation to see what happens. The investment requirements are so minimal that I had to see if I might find the next big deal while it’s still small. I’m not sure if I have (yet); but, with the weekly stock party favors (🗣free stock🎈🎁) and my initial $5 investment my portfolio is gradually gaining momentum! Also, when you pay bills using your Stash bank account you earn stock from the company your paying for your bill. For example I pay my cell phone bill to AT&T with my stash account. You can fund the bank account via direct deposit, bank link transfer, or deposit cash via a local business (such as Walgreens) FOR FREE!!! I’m saying No load fee or store surcharge. The Stash app will generate a barcode for the business to scan and if you tell them $20 that’s all you pay and the FULL amount goes to your account!! It’s so easy, saving money now and investing in the future at the same time!! 🤯🤑Show lessHappysassycat
Great Stater Investment Tool
Love this app! Couldn’t be more happier in deciding to use this app! Started out with Stash last summer as a test to compare how fast I can save and invest using the app; in comparison to other investment apps that I was using like Acorns, Fundrise, etc. This app not only increased my investment $$$$ income but it increased my education and knowledge in investing well. In addition, it surpassed the other apps in investments income earned, stocks and the value. The app is easy to navigate and allows the flexibility to purchase stock in whole or increments which makes it affordable for all.
Plus to help get you started and off on the right foot, the Stash offers Stock Parties that are so cool! Basically….FREE STOCK!….given away weekly to help build your portfolio!! Who else does this!!?
Keep in mind, Stash is an app for long term investing. If you are looking to do day trading this is not the tool….which is fine by me. Beside it meets the goal of you saving more and growing your investments over time in a low risk manner….which I was able to accomplish this goal using this app. It’s a keeper!Show lessDCBoyWonder
Took the monthly subscription out but nothing else...
I set up my Stash account about 9-10 months ago & selected a few businesses to invest in every two weeks totaling $20 every two weeks but they never took anything out of my account for the investments only their subscription fee every month which is ridiculous?! Every few weeks I would check to make sure it was set up correctly & the companies I selected to invest in were there & showed biweekly on Friday’s? However nothing EVER came out for those NOT ONCE!? I eventually forgot about this app until I checked my bank account Stash was tied to & saw that their still taking the monthly subscription out every month but nothing for my investments??? I finally went into the app & FAQS to locate how to cancel subscription which you have to do online only? Cannot cancel through the app itself which is also ridiculous & if you still have the app installed & using your phone when logging into the website it automatically redirects you to the mobile app so I had to uninstall the app then go back to the website & search for the cancellation. FAQS is also useless as it tells you to go to “Manage Account” & there was no “Manage Account”? I found it but not where FAQS said 🙄😤😤 I personally do not recommend this app at all!!Show lessStylez79
At first this was great, with time passing not so much
The title says it all. I say this because well at first auto investing, round offs and the stock back card seemed great. Except for right now idk why it keeps auto withdrawing over $20 a week, when I have only committed to $5 a week, I turned it off and it still pulls over $20 a week every week. I don’t get it, plus you have to pay $1 a month to the use the app. Not only that but if you want to sell a position you have in a stock you have to wait 2 trading days to get the cash for it before you can transfer it to your bank account(which takes another 2-3 business days) or purchase another stock. Which is extremely inconvenient. Plus there are only trading windows every day, so if you want to purchase stock you are not getting it at the price you want. You get it at the price the stock is at the time of when they purchase it. Save yourself money and time and just don’t be lazy. Go use another app and just invest your money yourself instead of having the app invest it for you. Unless you just want to keep buying in one or two stocks for a long term investment and do not plan to ever need the money out of your investment without waiting 5+ business days, then it’s not to bad. Just not for what I expected or what I need it for.Show lessYouAskedIResponded
Love Stash.
I absolutely love Stash Invest. I've used Acorns & another investing app, but I've never been able to fully understand what was actually happening with my money while also seeing an increasing return. What caught my attention with Stash is the ease of access to a stock platform that wasn’t just a long jumping line.
They give you $5 to cover the startup, so you can invest right away & for $1 monthly subscription fee.
Using Acorns, I lost money & they charged a higher monthly subscription- then they kept taking my rollover money & losing that too. Other apps charge high fees but luckily, I broke even when I finally gave up.
Stash Invest has done more than I would have expected in a short amount of time. The app has improved steadily over the last 4 years I’ve been using it, always adding new tickers & functionality. News updates, mini lessons, descriptions, & definitions all in one place! You really learn about what you are doing & how your money can work for you.
Stash has not only helped me save & earn, but also, given me an opportunity to test the waters & really begin investing for my future. I’ve started a checking account through them now as well & couldn’t be more satisfied.Show lessShuryia
Love Stash
I joined Stash in 2016. They have made so many improvements over the last few years. In my opinion, this is a great app & bank for younger people to learn and get started investing. Using the Stash tools will teach not only the younger generation but anyone the basics and more of the stock markets and investing. The round up program is a great tool. The one I use is the stock purchase plan when using their debit. I also love the fractional purchase option. Set up a regular deposit weekly or monthly and purchase your favorite company without thinking about it. Before you know it your at 10 shares then 25 & up. Check in on your portfolio anytime. I gave Stash 4 stars just for the reason of there is some companies you can’t buy at this time but that seems to be penny stocks. Also Stash doesn’t have some abilities for the market like options, buying margins but I don’t think you need that on this platform as it’s more for newer investors. Also their transfers of money to your regular bank shouldn’t take 3-5 days as well as the sale of stocks the proceeds shouldn’t take as long as they do. It should be instant. But that is me being picky. I highly recommend Stash!Show lessDak442
Great Application
Everything about this app is designed for the user. The stock market or a bank operation this app will help you. The only problem I find is the customer service. It is almost perfect, they have trouble figuring out a bank account that has recently been emptied. For some reason instead of cancelling the transaction it takes forever to get your Stash account back online which is annoying to say the lest. The require more of the same bank info that you started the account with which ends up taking almost a whole month to unlock my account. This type of confusion makes me want to go somewhere else and do the same thing without all the waisted time. They never explain to the user if you use an account that has recently been drained due to bills or these trying times that they will lock your account all together and make you jump through hoops to get it going again.. I wish they would just say no try another account instead putting a freeze on your account. Seems a little unnecessary. Other than that it’s a pretty good app. I would recommend this app to some people that don’t mind jumping through hoops sometimes. Plus they charge you $5 bucks every time you wanna put cash onto your account card. Kinda Tacky!Show lessFIFA master Austin d.
