Leave a Review Dexcom Clarity
Nolan Grade
Clarity has allowed me to gain insight on patters of sugar variances during a 24 hour period. I have used this information to Lower my A1C from 8.4 to 6.2. I have accomplished this result from better planned eating and use of medication. A side benefit is a loss of 14 pounds
I feel I now control my Diabetes instead of it controlling me.Show lesshannah1@
Not enough data error
My clarity app worked beautifully until a few weeks ago. Now I don’t get any reports, only the muss she “ not enough data“. Can someone help me out?
Update: I’ve decided to change my review to five stars because for a few years this APP worked beautifully and I relied on its information. Once we figure out what happened, I’m sure I will love it againShow lessPat fowler
Overall good
I like the way this technology works over all. It's pretty hands off and tracks in good detail.
However, I would like if there was a way to make personal note that is not listed. I would like to be able to make a personal note like when I've done everything to correct a high but it won't go down, or I tried my beat to estimate carbs for a dessert at a restaurant but I still went high. This would help when talking to my provider to be able to check why my blood sugar might have been high at a specific time.Show lesskitkatkoalam95
Developer Response
Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-supportWorks but poor iPad support
The app does a lot right, in particular the option to link your data to your healthcare provider, GMI reporting and more. I’ve found this app to help me my manage my T1D and improve control.
Downside is there is no real support for iPad. The app appears to be optimized for iPhone only.
The biggest problem I’ve had is it nearly always takes a full 24 hours to calibrate new sensors with results varying from 30-50 mg/dL from my meter throughout the day and night before finally settling down. New sensor days almost always feature “sensor night” where I’m sure to get false alarms on both highs or lows.
While Dexcom is good about replacing failed sensors, I’ve had multiple failures over my first nine months and they take a long time to deliver replacements. I’ve experienced 40 minute wait times for support but that seems to have improved recently. If you happen to be near the end of your supply and have a sensor failure, that can leave a gap in coverage. I’ve also had a transmitter failure which not only left me without coverage until a replacement transmitter could arrive, but this wasted the sensor it was paired with.Show lessbck17
Developer Response
Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support . Thank you.This App has changed my life!
I am a brittle diabetic, and before I got the Dexcom G6 CGM, my A1c was between 10-13. Now it’s below 7! The reports I get from the Dexcom Clarity App have helped me finally get control of my diabetes. Thank you Dexcom! I love the detail the reports provide, and so does my endocrinologist.CathyG777
Health events log self-deletes
I am a new user of this app, and after carefully entering my health events for the last few days
(insulin, carbs, exercise), today I logged in to find that all of my events have disappeared. It says you can find previous events on the Dexcom Clarity app but, although they are mentioned in the user guide,I couldn’t find them.
After speaking with tech-support I discovered that the health events are there, but they’re hard to find. You have to go Reports and click on Daily to generate a daily report, and then you can see them, but there is some delay between what you enter in the DEXCOM 6 app and the events that show on the Clarity app.Show lesscloudhand1
Love the app but fix the new login issue
Love Dexcom Clarity and use it daily to help keep track of my glucose trends but I’m substracting a star because since the app updated a few days ago it does not keep me logged in and I have to keep re-entering my login and password frequently which is unnecessary and annoying.sb sunshine
Notes
What would give this app 5 stars is the ability for me to make notes. It would help to know what I ate at lunch this day that caused my blood sugar to be high or I did this exercise/workout, etc. Example: Keto Ham Wraps, On vacation (because it is harder to eat correctly), ran a half marathon, walked the block, etc. All these things affect blood sugar levels and going back and seeing what I ate or did that day helps to manage sugar levels in the future.Show less1duck2ladybugs
Doesn’t record very well
I really like this app when it works, but I have long periods when it shows no data. The interesting thing is that the Dexcom G-6 app also loses data, but not at the same time. I also have the t:connect app from Tandem which rarely loses contact with the CGM. I sent a request for support to Dexcom and their response was that I should contact Tandem for support. When I contacted Tandem their recommendation was to delete the app and reinstall it. This was done, but the problem persists.
If Dexcom responds to this rating I would hope they are willing to step up to the plate to help solve it. After all, it is their app and their CGM.Show lessnickmanes are really stupid
Developer Response
Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.Valuable data and feedback
This ap when connected with my G6 CGM provides a huge amount of data that can be reviewed and analyze multiple ways to help one see , better understand, and ultimately better manage ones control of diabetes. I set personal improvement goals and have the ability to see my progress. The A1C reading is consistently .1 % higher than my actual blood lab results.Show lessRonS123456789az
Developer Response
Thank you! We appreciate your review. To learn more and browse our FAQ’s, please visit our help center at: https://www.dexcom.com/faqs
