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Disappointed in breaking & cornering reports.
I live in the country. Gravel & 2 lane tar roads. Hills & valleys. Roads the have sharp corners, road junctures that are not 90 degrees. Entries to highways that do not have 4 way stops. Highways that at times are busy & you need to turn quickly & speed up to merge & get up to speed quickly. Braking is totally confusing. Slowing down without braking, braking lightly to help this process seems to get tagged. On rare occasion I am aware I have stepped on the brakes a little hard, but never slamming on my breaks, unless a deer runs out on road—and this does happen fairly often. I take all tags seriously. I try to be the best driver possible. When I see a tag on my report that I feels is unfair & accurate, I want to report it & give my side of the story. I can’t be the only person that has these issues. Your helpful suggestions how to fix my driving “problems” are frustrating, since I already follow those rules & I still get tagged. How about a place to report problems on this app. I truly appreciate the discount & I works hard to do my best driving. Safety has always been my top priority when I am driving. It will continue to be in the future also. Thanks for listening.Show lessSafety aware always
Glitchy and doesn’t make sense
1: The app rated me at 97 yesterday for speed. Today it rated me at 96, even though no speeding incidents occur. 2: i drove to my daughter’s daycare. Parked. Took out my phone to check her in, then got back in my car and drove away. It counted that as “distracted driving” despite my car having been stopped and parked before i got my phone out of my pocket. 3: it doesn’t give you an east shortcut to the incidents, you have to go searching through the trips and tap and wait for each to load to see if it has the corresponding type of incident you want to see. 4: there should be a 4th option of “provide feedback on this trip” to indicate that “i was driving and i used my phone, but it was while i parked, got out, walked around with my phone, then got back in car etc” rather than be shoehorned into either “i was driving” or “i was driving but passenger used my phone”. Neither are correct but i’ll be damned if i get deducted score and subsequent lower discount for distracted driving cuz the app can’t tell i parked the car and got out while using my phone. If i mess up by speeding or brake too hard or corner too hard that’s on me. I take the hit in score and discount cuz that’s honest. Don’t make your app shortcoming fall on my bank account. Contact me for more ideas, State Farm app developers.Show lessSpaceCommander5
Ridiculously sensitive
I mean, it does save money, but it’s ridiculously sensitive. And you get penalized for things that are out of your control. Hard braking events do not always mean you were following too close. It could be a kid or dog ran out in the road in front of you. 0 event trips are not that common as it requires driving in such a manner that is frequently dangerous for various reasons. It commonly causes road rage in other drivers around here. If you have to accelerate quickly to merge in to a highway? Event. You should go much slower and get rear ended by a semi instead. Have weird Texas highways where the exit from a 75 mph highway to a 45mph access road is only 20ft? (I’m not joking) Better slow down on that highway a good distance before your exit so you get rear ended by a semi. The basic problem is they’re applying the things they consider to be safe driving habits universally, where in the real world conditions vary greatly and things like taking a long time to accelerate can actually be dangerous.
I live in a location that you have to turn left from a good size road and it requires coming to a stop to let cars pass before you can make the turn. The app reports my braking to come to the stop there as an event every single time I come home. And I’m not slamming on the brakes. I actually take a long time to slow to a stop so as to not get rear ended by the people behind me. Still reports it as an event. Frustrating.Show lessAngry Pickle