They lie, and they’re not fair
They called me stating they could get my insurance at a lower rate than my current insurance company. I left my insurance company and came to them, and it ended up being a bunch of lies the person I spoke to when I got my insurance told me that I would save even more money if I put the drive and save in my vehicles, I chose not to put it in my vehicles and the next thing I know my insurance bill is $300 more than what they originally quoted me. Then when I said it’s not fair your insurance person is the one who told me this they basically didn’t care and for three months now my insurance has not been correct. They keep giving me the runaround about how much my bill is supposed to be, they came back with what my new amount was supposed to be and they still weren’t giving me all my discounts. They were only giving me a discount for two of my three cars and are still not addressing the issue of their person telling me my insurance would only go less if I use the drive, and save when, in fact, it went higher because I chose not to use it.
Show less
I’m starting to get irritated
I’m starting to get irritated with this app and company as a whole it’s very strange to me that I’m not able to see my bill unless it’s closer to the due date to pay it off early. second, they keep changing my rate midway through the six month cycle and I don’t ever have a locked in rates, first my insurance was 200, then 192 then for a few months it was 150 then for the last couple months it was 134 now it’s back up to 153 and they keep giving me the run-of-the-mill excuses of how inflation is why my price is going up then another person told me that the reason that it went up was because my drive safe scores are lower but I’ve never had a solid answer as to why my rate was the way it was , my assigned insurance agent never answers the phone. There’s always somebody else answering it for me. I would like to speak with the person who I got the plan through with my actual assigned agent, and he is never available for me to speak to about my policy. I would like a set locked in right for six months. I plan and budget my bills accordingly and if I don’t know what my bill is going to be when it happens I’m just tired of the surprise changes in my policy thinking I’m gonna have one rate then it changes the next time!!!
Show less
Axle blew
Worst customer experience with an insurance company. Had an axle fail on my vehicle max and State Farm found me at fault when there was no property damage whatsoever. The agent who answered was deadpan the whole time and didn’t seem to give an iota of care about how upset I was. Short, curt answers to my questions. Finally just ended the conversation and called back to speak to a different agent. When filling out the claim form, I didn’t realize the paperwork was hung the odometer reading was incorrect. I told that agent I didn’t know exactly what the odometer reading was so no wonder they used that as an excuse. The food meter reading isn’t wrong it’s the exact mileage that was on the car. Also the value of the car is $3-4k but the used the excuse of “significant paint peeling and rust” to give only $1700 even though I have full coverage and haven’t had an accident since I started with this insurance company when I bought my vehicle. The MANUFACTURER never sent a notice of anything about axle failure. I keep good maintenance on my vehicles and paid over $2k for the vehicle plus getting new front and back brakes, replacing the power steering etc. I’ll definitely be taking my business elsewhere when I get a new vehicle, and will likely not continue with State Farm moving forward.
Show less