Will be transferring my loan ASAP
This is next level horrendously bad service. The app just connects you to the website. So no Apple ID. You’ll have to remember that login. Oh and if you miss a payment twice, and yes autopay trying twice and failing over a few days because you forgot to move the money, counts, it will BLOCK you app and website access and you will have to remember to call and pay over the phone for 6 months!!!! They will NOT unlock it. Oh and their automated payment system just hangs up!!!
I’m appalled. I’m taking my 40K$ loan back over to navy federal. I don’t care if they up my interest.
I’m appalled. I’m taking my 40K$ loan back over to navy federal. I don’t care if they up my interest.
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Cumbersome Trash
Back in 2020 the app was perfect. But Nissan made adjustments to the app where basically you’re just logging into a website. It’s cumbersome, clunky and does not fully satisfy the needs of Nissan customers. As of 9/1/24. The latest update has made it so that the keyboard is missing and you cannot type in your log in credentials. How am I supposed to make a payment? Also the app stores zero log in information so you have to enter your user name and password every time. Back in 2020 the app used Face ID - not any more.
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so frustrating
I’ve had endless trouble with this App, the login, the “Live Chat” feature, scheduling payments, even making payments. LOGIN regularly dumps my info and I need to set new passwords constantly. Getting a password reset link is dead slow and not reliable. I get the error: your transaction was unsuccessful - all the time with no information about why. The live chat is not available evenings or weekends. It forces you do go through multiple automated steps and disclaimers before you can find this out. Awful in every way.
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I love the NMAC APP!
I am able to do just about everything here that I can on my laptop. It’s cute and easy to use. I am able to see how much I’ve paid so far and how much I still owe. Seeing that percentage on the screen telling me how close I am to having my car paid off makes me smile every time I log on to this app. After 4 years I’m at 95% right now! I can see how much I financed my car for and how much I’ve paid towards interest and principal so far. I can make as many additional payments that I want to make towards principal only. I can look at my monthly statements and those additional payments I made from up to two years ago. I can also see the total amount I would have to pay should I choose to pay the remaining balance upfront. Overall I have found this app to be very useful and helpful.
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The worst app
Honestly I wouldn’t even buy a Nissan because of this app. It’s glitchy all the time which makes making payments really hard to do. I can’t even log in to check my account details and whenever I try to get a recovery email there is no email. So really your only option is to do their live chat which is never helpful or you have to call which is annoying because the whole point of having an app is to make it more convenient for you.
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App is not great
The app is not very good. It’s glitchy where I have to keep reinstalling the app. I change my password and that doesn’t work. They want you to use certain symbols and when you do the symbols don’t work. They need to do better with this app when I’m trying to pay my car note. I go in to pay and my password is not working. I reset it, use one of the symbols and it’s still not working. It’s frustrating. When you update the app it’s not helping it only makes it worse. I have a Apple phone and when there is an update Nissan is behind and needs to catch up.
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Cannot function
When i use the app to pay my Nissan bill and clicked into the shop Nissan it became stuck in the shopping page ! Now if I uninstall I still cannot get back to the page to pay my monthly bill and it always takes me back to the shopping page ?? Now the app is useless to me and i am forced to pay my monthly bill on my laptop computer because even my internet browser on my phone is stuck on the Nissan shopping page ! Seriously ?!???
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They need a complete overhaul with this app. It’s pathetic.
Maybe the App Store should have a sit down with these people that developed this thing because it is completely useless and frustrating to the point that you wanna scream at somebody. Forget, trying to login in the app keeps sending me back to the registration page which I have done five times in a row now, which is a bit repetitive.
I also talk to the customer care department, and I must say that was a real joy ride as well. The best response you can get from the customer care team is oh well we’re having some problems with that app. No kidding!!! Like others who have told their story before me I was referred to their webpage only to go through the same freaking nightmare again. It made me regret even buying a Nissan and much more it made me regret having to finance through them.
I also talk to the customer care department, and I must say that was a real joy ride as well. The best response you can get from the customer care team is oh well we’re having some problems with that app. No kidding!!! Like others who have told their story before me I was referred to their webpage only to go through the same freaking nightmare again. It made me regret even buying a Nissan and much more it made me regret having to finance through them.
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Just the app, it’s not great
Focusing on just the app (not the entirety of Nissan financing), it’s really not great. It’s regularly glitchy from login through just about any function, you are only able to pay against your monthly and not additionally contribute extra against principle (which you can on the web-based version & is a major thing), and overall confusing to navigate/lacking in the navigation department. All around, it feels like a college school project that got a ‘C’ or a forgettable Gen 1 app from the mid 2000s, on a good day. Good luck with customer service, because they struggle with it too & will just send you to the web-based version (why even have an app, then?). It can work in the most basic sense, which is why I have it 2 stars, but the user experience is pathetically poor.
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Good, I don’t care what they say.
BLUF: I like this app.
I’ve been using the site to pay for the last year. Initial setup didn’t take long had all, and was viewing my account in minutes. Moving houses, and trying to consolidate had me download the app.
Wow, there are a lot of bad reviews. But within a minute I had everything I needed. Can submit payments, view transaction history/statements, and even check out the payoff amount.
Simple app, very nicely done. Thanks.
I’ve been using the site to pay for the last year. Initial setup didn’t take long had all, and was viewing my account in minutes. Moving houses, and trying to consolidate had me download the app.
Wow, there are a lot of bad reviews. But within a minute I had everything I needed. Can submit payments, view transaction history/statements, and even check out the payoff amount.
Simple app, very nicely done. Thanks.
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