The whole company is TRASH
I understand that sometimes companies experience technical difficulties but these difficulties should not last this long. I have been trying to access the app, the website and even called customer service and have yet to speak with anyone. 4 days 4! I just don’t understand how this is possible for a multi billion million whatever dollar company. FIX THIS ASAP IF YOU WANT MY MONEY!
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Great App... just one thing
The app is very easy to navigate which is great until you try to logout... It took me several minutes to figure out the logout option is located in settings.. The logout option should be on the homepage.... other than that.... the app is a wonderful way to make payments on the go!
Why does this exist?
Can’t even sign in. Not really sure why this app exists if it’s not going to work. The only reason I knew about the app is because of the email sent by Nissan informing of it. Stop promoting it if it’s not going to work, or your not going to fix the problem. From the sound of the reviews the same problems have been going on for quite some time. And I see no replies from the developer addressing any of the issues. Uninstalling.
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I never realized it was so hard and time consuming
Tried to sign and keeps saying verification needed for email email sent to email address I would look and no email how long does it take to get email verification link I have been trying for too long to get this done customer service was no either why make it so hard almost makes me wish I had gone elsewhere.
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Doesn’t want me to log in
What’s frustrating is that you click on the remember me button but it still wants me to enter my password every single time I open the app. I went on it today and it asked me for my password and it just showed the logging in pop up and it’s stuck on that screen for over three minutes and I just got frustrated with it. How am I suppose to view my payment if it won’t even let me log in. I checked that my password is correct multiple times because when I enter it wrong it says that the password is incorrect immediately. The developer need to use Face ID or something easier to access my account. This is just annoying.
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Needs an easier way to log in
So far I haven’t had any real issues with the app. There is, however, one thing I would like to see change. It would be so much more convenient to be able to use my phone security to log in or at least have the app remember my information so I don’t have to search everything up before logging in. It does offer to remember but it never does.
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The older on was better
I have purchased three new cars from Nissan and use this app for two. I like the new app but, the old out was better. everything was more clear and set out and I was able to get payoff information and able to find contact information for the different parts in the financing areas of Nissan.
Bill pay is not working on app or online
Multi billion dollar company and you can’t even have a good payment app or online billing that functions. Can’t login to either the the app or online to pay the bill. It Dept was supposed to fix issues been five days still not working. Should get rid of them if can’t fix these issues. Very disappointed in Nissan. Probably won’t lease another vehicle from them do to these issues.
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New Design
The new design makes it a lot easier to make payments. The new design also make the site easier to navigate, the app itself keeps logging you out so you have to sign back in every time but overall, more easier to use and make payments.
