Happy Camper
Setup auto-pay a year ago and have had no issues at all. I enjoy seeing the progress towards payoff. Plus a 0% loan was really sweet. Overall very happy customer.
Can’t Register
I tried to register using the button in the app. It opens in Safari when you click it. I filled in all the information but nothing happens when I hit submit. I found the same register page using google and tried it in Chrome thinking it might be Safari causing the glitch. Exact same issue in Chrome. From the Nissan finance site, I hit the chat support button. It redirected me to another site and then said if I want support I should go to the Nissan finance site and hit chat support. I don’t know how I’m supposed to make my payments.
Show less
WORST EVER!!
This app is every bit as useless and maddening as the website. My profile is set up in both and as I try to "add account" I get the message that the account has already been added- please confirm SS#. I go to the spot requiring entry of last 4 of SS, input correct numbers, and it throws me back to the prior page. And trying to speak to a person or even get on live chat is ridiculously difficult- usually it says no agents available. If I could give Nissan Finance minus ten stars I would. I'm going to refinance just to get away from their customer service nightmare. The only thing they are good at is taking the payment from my bank account on autopay. 🤬🤬🤬🤬🤬🤬🤬
Show less
Awful app
I signed up for recurring payments and I wasn’t charged at my due, I had to schedule a payment manually, unfortunately that’ll most probably effect my credit score for scheduling payments late as if it was my fault.
That’s besides the point that I’m being logged out of my account each and every time.
This app needs some serious maintenance!
That’s besides the point that I’m being logged out of my account each and every time.
This app needs some serious maintenance!
Show less
This is constant
Keep getting an error message that states “an error occurred that would not let your payment go through.” Same thing with the website over the computer. At least have a “website under maintenance” or something to that nature. Not a very well monitored app. This is a large cooperation that is capable of doing much better with their apps and online payments. I’m going to dispute if I get charged multiple billing. I tried at least 3 times before I realized it was from your end. SMH! This is not acceptable!
Show less
Horrible App—wouldn’t even let me log in
We currently use the website to set up payments and such. I heard there was an app and downloaded it. Well the app is absolutely crap, at least it seems to be that way. I couldn’t even use it since every time I try to log in and enter my login information (which is correct) it crashes and closes the app. I have no problem logging in online so it is obviously the app. I would expect an app made for iPhone to work better. Very disappointed this doesn’t work.
Show less
Keeps getting worse
I have called 4 times. I am now going to have a late payment. I first called about this on 11/26. This issue has been occurring for 3+ weeks now with no solution. GET A NEW IT DEPARTMENT if it really takes them this long. This is affecting almost everyone since it has been going on almost a month. And every time I call, no one offers any sort of solution. Poor customer service. This is enough stress and hassle just to make a car payment to make me never want to buy a Nissan in the future.
Show less
Impossible to log in
As ok 3 weeks ago I haven’t been able to view anything on my account luckily I have auto pay set up and payments should go through but when calling the company about the issue of not being able to sign in I was told “I don’t know why you are having these issues so try deleting and reinstalling the app and if that doesn’t work try online” well I tried both and the app keeps bringing me a message that states “sorry your action can not be completed at this time” and when I log in on the website it logs me in then forces me to try and re register then even after doing all that it just tells me “a account has already been set up” this is exactly frustrating and angering I don’t understand what happened in the month I was able to log in to the month that I wasn’t allowed to log in
Show less
Terrible app
This app has to be the worst one I’ve used so far. I’ve done so much to get this app working. Deleting it, reseting my phone, so much more and still nothing. I can not believe they would have an app that ends up taking you to a website. What is the point. This is a poorly kept app and makes it hard to make payments. I’ve used it for about four months and now I’m having trouble with the app. I can not believe this. Nissan must do better
Show less
Are you trying to get people to miss payments?
It’s a legitimate question. Look at the reviews and how long they’ve been bad for. It’s sad that you have to attempt to log in a week before the due date because you know there’s a higher chance of it not working at that time and you’ll have to “catch” the app accidentally working on a random day.
