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Review
Mercy has made going to the doctor very easy. I can message any provider if I have a question. I can see my primary care from the comfort of my own home. They do quick referrals. Now that I am established Mercy patient I have no idea what took me so long to switch.
Thank you Mercy care team!Baby kitty 74
Help from Mary Daniel, and the rest of the people at the Centerton clinic Clinic
I really appreciate all that is done for me as a patient at Dr. faddis’s office is in Centerton from Mary Daniel. She cares for you as a patient provider. She helped me get an MRI done on my foot. They really care about their patients and their well-being for my mom to my grandchildren. We all use them and can count on them to care for all our medical needs. Thank you.Show lessflowerteresa
Confusing and hard to use
This app is so confusing and difficult to use. I receive alerts that I have a new message waiting but upon opening the app I can’t locate it. I am told to “check in” for appointment when arriving at my office appointment but there is no option to “check-in” on the app.
There is also no option to message my physician or care team.
Additionally, I can’t locate my test results from blood work, urine, X-rays, etc. at the very least I would expect to see the lab work’s results as well as the X-ray summary from the radiologist. I stumble through just clicking on various links trying to find any information.
It’s particularly disappointing that it has not been updated in 11 months!! Yes, I did confirm I have the latest version. Many apps of this nature are updated weekly.
It appears this app was designed to look nice, but functionality is non-existent and information is not readily available.Show lessgstaadin98
What happened to my app cannot use it.
I have had this app since you put it on Apple to download. Now all of the sudden when I’m trying to use My Mercy app I am asked if I want to stay or continue now I can’t USE My Mercy app because when you click stay nothing happens for my MERCY APP! If you click continue it goes directly to CVS my chart app which has never had my MERCY information shared with their app With nothing in it No Updates No information transferred over. Not only that but I have been going to CVS for 2 years it hasn’t updated showing my visits my medication my test results my shots for the flu and the list goes on. I stopped using CVS My Chart app because it doesn’t work. Not only do I have to report this to Mercy my DR but I also have to let you know what has happened. I noticed the new app you guys updated was just like CVS my chart so I was pleased. I also don’t see CVS my chart app having Mercy on the list that use to be on there. So if you parted your ways with CVS please give me back my app to use here.Show lessWalkthedinosaur!
Much Improved Website
Two years ago I voiced complaints regarding the navigation of the Mercy website. Since then (not because of me as the only measure) the website has improved so that I no longer have re-enter my credit card info every time I made a payment. What’s more it is very easy to contact my physician through messaging or to request refills. I rarely have to “drill down” more than twice to reach the info I need. Nice work folks: you have set the bar high.Show lesspaintslinger
Great App - too bad nobody uses it.
We use the app for all the appointments and test results but lots of facilities seem to prefer paper anyway.
It is such a waste of technology. The app works well and lets you do everything online only to fill out paperwork when you arrive at your destination.NealSr
Excellent
I love that I can view test results whenever they’re available. Being able to pull up the Covid-19 vaccinations info is very helpful. I also like the improved message system that allows for an ongoing “conversation” regarding the initial message sent. I would like to see one more improvement to the message system. I would really like to be able to unsend a message provided it hasn’t had a response yet.Show lessmwindsong
Works great
I’ve been using MyMercy since it was made available and it sure beats being on hold waiting to talk to someone. The only drawback is since Quest took over labs either results aren’t posted or the format greatly differs from what I’m used to seeing and the results take longer for those that are posted. JerryShow lessjmiller031
My Mercy App
I do enjoy the My Mercy App, but I think when test results are sent by My Mercy, They need to be followed up with a call from the nurse, not a message on my Mercy from the MA, so many time you do not understand the test results you are reading or the message the doctor sends. The MA may send a message telling you where to go for your next step, but When they send a message, the do not tell you the results of the test. You can ask a question and still not get an answer, you are just ignored. I never had this problem with a nurse. I just think MAs just don’t know the answer. The one time I did get an answer from an MA, she said hold on while she googled the answer. I’m not against MAs. They do have a place in the medical field, but a nurse should always be available to call with test results and answer questions. To send a message and not answer questions is not fair to the patient.Show lessKarenebow
Invaluable Tool
The Mercy medical system as a whole along with this excellent personal information and connection tool My Mercy are a patient / consumers delight.
It provides you with all pertinent medical information from your visits, tests, appointments, staff, locations, etc.; and very importantly it provides message communications to and from your specific providers without playing phone tag.
This service would cost dearly in the cable tv and media world. I can’t say thank you enough to the brilliance of the Mercy system. I am just a grateful patient with lots of years under other medical systems… I am not an employee!Show lessjck43
