Leave a Review Papaya
Aweful Subscription Hustle
I was dismayed to have a paper bill sent by my medical provider have their website direct me to this app, which did not deliver deliver the simple and fast payment process promised. Instead, I was forced to type full details of myself and my bank account on the tiny touch screen of my phone instead of the keyboard of my computer as I first intended. Bad enough, but the truly mortifying experience was, after giving up all my personal information and banking access, the app attempted ab add-on hustle apart from the medical bill. In effect, an errant click made it to easy for the app developer to debit my bank account -I’m sure in perpetuity without some mystery puzzle unsubscribe process - from a dubious identity protection service. Now I have to worry if I touched the wrong part of mu screen, and to pay attention to my bank charges for months in the future die to the “free trial period” and when it might start surreptitiously taking money with the banking credentials I provided to pay a legitimate medical provider, not an internet cyber hustle. This is exactly the kind of cognitive loading that exploits those of us facing life-threatening illnesses do not need. It is abusive to commingle payments from medical providers with unrelated services. This should be illegal, these practices should fall under intense scrutiny by State Attorney Generals, and the app itself should be removed at once by Apple.Show lessdannygrizzle
Could be better..
I gave four stars because I expect they do what they say they do. They, however, don’t meet my needs.
Hoping this would be a good replacement for PRISM (soon to be terminated, and to be much missed) but Papaya presently won’t. I have rentals. PRISM shined at making it easy to pull in bills, track and let me pay my multiple utility bills, as well as nearly all my personal monthly bills using multiple payment method.
Papaya won’t let you assign individual account names. They assume I only have one of each gas, electric, and water account. I can’t discern one account for electricity from another electricity account. Same goes for gas and water.
Papaya are far short of my desired wish list, but not letting me specify account names really damages their usefulness to me.
I haven’t actually used them. I assume they actually make the payments you request (I’ve seen some complaints there). For straight forward home budgeting, maybe it is fine, but they far miss the what they could actually be.Show lessEtxxx
You give your SSN, they give it away
Read the fine print. This company demands your social security number if you want to use its services, and when you dig thru fine print you’ll find that they can share it w/third parties. They don’t demand your SSN upfront. First you pay a bill, enter all your info, name, phone, address, cc and/or debit/bank acct, pay your bill, and then you are taken to the inescapable lock room where your birthdate and SSN are required for exit. No going forward or back. I just closed the app and went back to the App Store and started digging around. I found a spread sheet showing item by item how all your info, including your SSN, which you freely give them, is turned around and shared? Sold? Disseminated? to third parties.
I even deleted the app which my iPad said would destroy all data. Then I tried reinstalling. Surprise! Somehow the papaya app was able to remember the stuff that was erased when it was deleted… amazing.
I’ve sent an email to the company asking them to delete all my info. But how in the world can I trust that?
I know we live in a world where we are losing more of our privacy every day. Come on, papaya, why be so sneaky? I had to tap a star or it wouldn’t let me submit this review which probably won’t be put on the site anyway.
FRSimsShow lessFR Sims
Developer Response
Hello, we are sorry that you have had this experience with our app. Please note that entering such information is always optional and not required to submit bills. Users may opt out at any time and continue on to the bill pay section. Please reach out to us with any other questions at help@ppaya.com. Thank you!Decent but
I would’ve given this app five stars because of the ease in which I paid my bill, it was super easy but they scan the bill that has your account number and your name then they get your credit card information or your bank information - which they prefer - then they want to know your address and your name and your phone number ….and then to “boost your credit score” they want to know your birthdate AND Social Security number and that was just the last straw. **Nobody needs that much information to pay a bill! All that should be needed is my debit card - that’s it. This made me very uneasy, and I will be watching my bank account.Show lessSundayGrrll2
Not worth it, I’m still waiting…
I used Papaya to pay my bill because my bill said I could use this app to pay my bill. I used papaya to pay my bill over a month ago. Papaya says that the bill was delivered but I have yet to see a charge on my credit card account. After seeing all of the recent one star reviews I am getting more worried that my bill won’t be paid, should have just mailed the check myself.
UPDATE: I called the biller myself, turns out my account has a zero balance, so I must have payed that balance at the office. So what I have to do now is wait for papaya to charge me AGAIN and then call the biller for a refund. I looked at the Better business bureau and I am not the only one that this has happed to. Just use a check and mail it yourself to save yourself a headache.Show lessHannah988
Worst most exploitive payment app ever
Just be prepared if you use this app: it will try to wring every bit of sensitive information out of you it can, including your banking log in information (yikes!! :( ) and your telephone number (not necessary at all...they probably intend to sell it), your age, and your credit card information, even if you are paying the bill by a bank draft. Worse, they have a (ridiculous) offer to "boost your credit score by up to 30 points!" (absurd) if you just give them your Social Security number (only the last four digits, but that's bad enough). I will delete this app from my phone immediately and never use it again.Show lessSWLIesha
Declined payment
I first thought this app was a great idea, until I received a notice that on if my bills was past due and that my he payment I had made was declined. The app showed that my bill was paid, and my bank showed that the payment had cleared my bank. When I called the number on the past due bill I received, they said that I called them to make the payment and that the Mastercard I gave them was declined for insufficient funds. First, I never called them, and second, I don’t own a Mastercard. I tried contacting customer service at papaya and they don’t have an actual phone number, it’s a very impersonal series of questions through an automated “chat”, only to end up having to send them an email. I’m still waiting on a reply from them, and an explanation as to what happened and where my money is.
I do not recommend this app!Show lessMichele and Greg
Contact Info
I’m always hesitant when an app does not list contact info. However, I had to get this app if I wanted to pay a medical bill online.
My first experience was good, but now today, i used the app for a second time. I have an urgent issue and I can’t reach them. Their app has an email address, but the reply I got said it can take a few days for them to get my request. I repeat, this is urgent and I can not wait a few days. Yet, I’ve not been given a phone number even though I’ve asked.
Not sure I’d recommend because of this.Show lessKstrom
Save time
It’s really a great app, you just have to scan and everything is good to go. Once the bill is pay, you’ll either receive a notification or you can just check it on the app. You also be able to review past payment. No stress about not being to login to your account if you were to pay via online on the website attach to the bill.Show lessWiselyne
Took my money and didn’t pay bills
I thought this was great but I have many bills that I have paid and I have now to come to find out that none of them were paid. I emailed them on Wednesday since that is the only form of support and didn’t get a response by Friday so I shot them another email which I did not receive a response from. These bills are now two months overdue and they are holding over $300 of my money. I shot them another email today hoping for a response but when dealing with your finances you can’t wait days for them to resolve and overdue bills. This can severely impact hour credit,Show lessTsamsm
