Leave a Review AirTouch2
App not working !
Very temperamental app - worked for 2 days then won’t connect at all now , tried on different phones and IPad in house but won’t connect. Pretty fed up with the whole system now !Chippssss
Timer suddenly stopped working
The app was great initially but i found out 2 days ago that the timer suddenly stopped working. I set it to be off at a certain time but it went on until the next morning!
Didn’t know what’s wrong, only got this installed last month so didn’t expect anything to go wrong this soon.. :(Citra05
Developer Response
Please check if the system time is correct or call us on 08 8360 5026.Good but could be better
The app generally works fine and has a decent interface. The programming options aren’t super intuitive though. My biggest complaint is that the app won’t work if I am connected to a WiFi network other than the one on which the thermostat is connected to. This means I have to turn off WiFi and connect on 4G which is just a hassle. Could that be fixed please?Show lessMunteruk
Developer Response
Hi Munteruk , You don't have to switch to 4G when your mobile is under other WiFi network. The app will search the airtouch in current network and jump to internet access interface after 5 seconds. Call us on 08 8360 5026 if you have any other issue.Works great
Works well and the developer fixed my issue really quick Apple Watch support would be awesome!Jimbobins3
Developer Response
Thanks for letting us know. We have fixed the issue and the updated version will be available in apple store shortly.Stopped Working
The app used to work ... well could turn the air in or off and change the temp. Need a better manual for the timer as mine just canned to SPILL rather than turning off. May be a blonde thing but I can’t get it to work. App has not connected to the unit for a couple of weeks now. Have tried turning off at the unit and restarting phone (ie the virtual kick). Also doesn’t connect via the Internet any more :( is this an app issue?Show lessKrikket78
Developer Response
Sorry to hear about the trouble you have there. Could you please call us on 08 83605026. We will ask for some the details to identify the issue for you.Great System
We are very happy with the AirTouch2 app and system.
Well thought out and simple to use.
We would highly recommend.Gov_777
App works great
App does everything you want it to. Nothing like sitting on the couch and change all settings.
Ever since the latest update Im unable to access the timer or choose some of the rooms on my iPhone X
Can we get an update soon
Just updated the app and the “program tab is there” but I am unable to set the unit on. The button for it is covered by the program tab to go back.Show lessChompymax
Developer Response
Thanks for letting us know. We have noticed IPhone X has different display. You will see the update soon.User guide
The elephant in the room is the program tab.
As a guide it would be helpful to have several examples of how to use the program tab for the different zones.
What’s really lacking is to have multiple on off times for that AC Timer.
Also what is UNIT?
The current version fixed the missing AC Timer but now when you go into any of the Programs you can’t return. Only solution is to close the app and open a new one.
Where is the quality control?Show lessaleoca118
Developer Response
The airtouch2 user manual can be download at https://www.airtouch.net.au/support/downloads/. You can have explanations of how the program function works on the manual. 'UNIT' is your Aircon's name which is set by your installer. It can be renamed under the installation setting on the touch screen. Sorry for the bug on Program page. I have fixed the issue and the new version will be available soon. Feel free to contact us on (08) 8360 5026, we are more than happy to help if you have any other questions.Love
Love is app and how quick the developer is to sort any issues users reportSinderpuppy
Developer Response
Thanks for letting us know. We have fixed the issue and the updated version will be available in apple store shortly.Disappointing...unless I'm missing something
Can only turn the system on/off, adjust airflow, and turn programs on/off (but not change the program on/off times).
No function for changing temperature, or for changing mode between heat, cool, dry, etc.? Wouldn't this be one of the most basic expectations? Let me know if I've missed something.jonnybrowntown
Developer Response
Hi , we have fix the program on/off issue on IOS 10 and you can update the app to use the function as normal. Also the AirTouch2 can support the full AC control like changing mode, temperature and fan speed. You can contact us and we can have a look what's the issue of your installation. Technical support NO:83498466
