Leave a Review Monzo
It's really nice but also confusing
It's a beautifully designed app, but some of the features don't make sense and there's no documentation about how to use them. I had switched hoping for envelope style budgeting like I had with Simple (and most recently Zeta) but there's no clear way to track all of your bills and manually set money aside for them when you get paid. It's overly automated and some bills are tracked in one feature, others in another, and it's just very hard to determine if you have all your bills covered between paychecks. Especially variable bills that aren't credit cards (like utilities). It could use some simplifying and explaining of the features. Just wish it would let me add an expense and set how much it is and when it's due, and let me set money aside for it.
I'll probably stick with it and just track my bills in a spreadsheet for now, but I'm disappointed to have gone through all this work switching just to have less clarity/assurance about my bills being accounted for. I thought that was the whole point.Show lesskane250
Best neobank since Simple was shutdown by the piranhas
Monzo USA is the best neobank since Simple Bank was shutdown by the piranhas. I have opened accounts with One, Envel, Discover, BBVA, PNC and CFCU and none come remotely close to offering the features Simple had, except Monzo USA. That said, the lack of access from a standard PC, except for the bare essential and feature limited (read nonexistent) emergency browser, is a major limiter and prevents me from using Monzo for all my finances as I was able to with Simple Bank. As such, I use Monzo daily while at the same time searching monthly for a replacement nenobank that has all the features Simple Bank offered before being shutdown.Show lesshairyleprechaun
This app is a scam.
This app is a complete scam, I cannot even get past them verifying my id photo despite the photos of it being clear as day. They made me talk to chat support to finish signing up but it’s literally been 2 weekdays, and I have still received absolutely no response from anyone. Not even an automated response. Having to make a video for face and voice verification honestly seemed extremely sketchy to begin with for a company that has practically no information available about them online..
I would just steer clear of this app. I know you’re probably only wanting the $20 bonus to sign up anyway but it is not worth all of your personal information being stolen by foreign scammers.Show lessLizRaegee
Not trustworthy
June 3, 2024 I received an email from Manzo letting me know that they have closed. My account didn’t really give me an idea why they closed my account out of the blue. I really enjoyed banking with them for the last year I think and there was $346 in this account and as I say, this is June 3, and it is now June tent, and I used what their option is tap to add money to your account which took it from my banking account my other account, and then when they wrote, they said they refunded all of this back to the card that was on my account which should’ve sent the money directly back or within 24 hours but they’re telling me that it’s gonna be the 17th before I get my money back or something funny about that To watch out and don’t have to go through what I’ve been through because I get paid week to week and these people held my check up so I haven’t had any money and I don’t understand why you’re telling me if I don’t have it by 17 June to give them a call back that was kind of rude David Nord my emails except for two emails they sent me back.Show lessTommyboi79
An amazing, life-changing product
As a person with ADHD, I have always struggled with money and saving. Monzo has completely changed the way I manage my money, and I am saving money left and right in my baby savings pots. Because I automate everything, and there’s a visual tie to the things I’m saving for (trip with my best friend, furniture, house upgrades), I leave the money alone. I used Monzo in the UK when I lived there as well as here in the US. The US version is definitely buggier (I can’t update the Start Date when I want to update a savings goal, so I have to delete the goal and start fresh). I also wish transfers were as fast as they were in the UK, but alas. It’s all good. I tell all my friends about Monzo! Automating goals for savings is the frigging greatest thing ever. I also love having a separate Expenses pot. I then never get into a situation where I wouldn’t be able to cover my bills. Keep at it, Monzo!Show lessEmmykla
Developer Response
Hey Emma 👋 Thanks so much for leaving a review and for the feedback! We're so glad to hear that we're able to help you manage your money 🎉 Thanks for reporting the issue with updating the start date of a savings goal. We'll take a closer look at it. If you find any other issues with the app, please feel free to report it to us so we can investigate! You can use the feedback form in the app or email us at usa-help@monzo.comIt works with SmartEx
There is one reason I got Monzo. I read in an online review (amongst hundreds) that besides AMEX cards (which I don’t have and don’t need another cc)… that Monzo works with SmartEx. And it’s true. I was able to register on SmartEx with my Monzo card and just right now, successfully booked my Shinkansen tickets with my Monzo card. I’m all set for my trip to Japan and really glad to discover Monzo. Nice!Show lessJeanisis
Developer Response
We're so glad we were able to help! Hope you have an amazing trip to Japan 🛫🇯🇵Banking that feels like it was built for humans!
Where do I even begin? I downloaded Monzo a while ago but it has has completely revolutionized my banking experience. Forget clunky apps and hidden fees - Monzo is transparent, intuitive, and packed with features that actually make managing my money easier.
I love their automatic saving feature. It also automatically sorts my paycheck instantly as I get paid (plus pays me two days early!).Show lessMastornaM
Developer Response
Thank you for taking the time to leave us a review. We're glad you've found the app useful in so many ways 🙌 Let us know if you have any other feedback!Excellent for seeing spending across cards
Monzo is a super helpful bank and way to manage your money overall.
It’s really easy to link multiple credit cards and set a target for my monthly spending that takes into account all my credit cards plus my debit card.
Also, separating your balance into several smaller sub-accounts (“pots”) that you can name is surprisingly useful, and setting up specific merchants to spend from certain pots makes it a lot easier to stay on top of my budget.Show lessdubat
Developer Response
Thanks so much for leaving a review! We're glad to be able to help you stay on top of your budget and manage your money overall 🎉Keeps getting better and better!
My favorite feature is not having to remember my password to log in. The UI is amazing.
I can see all of my credit cards and bank accounts in one place. It’s my go to travel card because of the no foreign fees, no ATM fees, and the ability to spend from the “vacation” pot I created and saved for all year.
Highly recommend!Show lesssandynick123865
Developer Response
Thanks so much for the kind words! Love hearing that we're able to make your vacations so easy and enjoyable 🙌Limited address locator
When you signup with Monzo app it asks for your address, and unlike others they don’t provide a way to enter but a lookup functionality. The problem that this lookup is limited and doesn’t seem to know new buildings, as our building is just 4 years old and they have a wrong information about it. I was hoping that after the signup I would be able to correct the address manually, but it turns out that they don’t give access to the account until you activate the card. Which is now sent to an incorrect address. It’s a limbo.Show lessSplixed
Developer Response
Hey there 👋 Sorry to hear you're having issues with the address form! Can you email us at usa-help@monzo.com so we can get your address updated and your card sent to the right place?
