Leave a Review UniFi
V.6 App connection to USG less reliable
Review Edit: App connection to USG reliability seems to be improving now and dashboard features are an improvement. I used to like the big countdown connection wheel and still miss that as you now have to look at a tiny connection icon at the bottom of the screen. Otherwise once connected app still works great.Show lessmynameisearl
Sites button gone
There must have been a recent update to this app that meant the sites button in the upper right is gone. Bit frustratingAidan.NZ
Custom dashboards gone! 👎
I spent a lot of time customizing dashboards for myself and my customers. The latest update removes these customizations and replaces it with what Ubiquiti thinks is best for all. Problem is this new dashboard isn’t helpful at all and provides maybe one metric that’s worth looking at?
The app has enough other problems that I was content to silently use it in a pinch when I don’t have a full browser available, but this is ridiculous. Sorry if it sounds harsh, but to me it’s deserved. We pay a lot of money to buy into an ecosystem that promises flexibility and control over our environments, and this is so far from that expectation that I felt I had to speak up.
Happy to change my review but not without putting some control back in our hands or at least a very good explanation as to why the change is necessary (I’ve searched forums for a reason and they seem to be quiet on the subject).Show lessThe REAL Andrew Reeves
Not user friendly
Have two houses that i use ubiquity gear in, the 8 port controller and acpro access points used at both locations. When i log into the unifi app i see a cloud key from one house-A and an acpro from the other house-B, but nothing else. I use these devices all the time so they are operational but not shown ? The 8-port switch works for the POE devices but not for non-POE, so the wifi network via acpro is up but all other ethernet devices down. This is the second time this switch has failed. How come u can’t discover, log in and upgrade controller the way u can for a device. The general comment is that the equipment is shaky and user interface is weak making it difficult to debugShow lessbrue11
Not functional
Rubbish compared to previous versionsHuntateam
Missing 1 important feature.
It’s good product. However it’s missing 1 very important feature. I owned 2 other routers. Both allows me to choose different SSID for 5GHz and 2.4 GHz. However, UDM locks part of the name from 2.4 GHz from 5GHz by adding “_xxx”. This makes transition more difficult because I have to go thru every signal device to enter a new 2.4 GHz SSID and password. I have no option to use same ID and password for 2.4 GHz band. It’s kinda draw back in my opinion. They could suggest adding “_xxx”. But should allow unique 2.4 GHz SSID regardless what the 5 GHz name is. There is really no point in sharing the name when I have a small network.Show lessiDuel4Fun
Less useful now
The app is generally okay, but the latest update has made the main screen less useful. There is no longer any indication of ISP connection speed, and no uptime display (for me anyway, even though this is buried elsewhere in the app).
This makes the app less useful for “at a glance” checking of whether the network connection is okay. Before I could see if the ISP was having problems or if there had been a power cut; now I have to bust out the web controller to check.
A backwards step in my opinion.Show lessS Rands
Version 6.2 no good.
The previous versions of this app were perfectly fine, with everything I needed on the dashboard.
The November 2020 “update” is a pile of steaming “stuff” with a horrible dashboard layout which it seems can’t be changed.
Disabled APs are now displayed as a big banner as being disconnected, which is true, however the “disable” option should suppress this warning.
Sometimes app updates are fine & make change for good, but not with this one. There was nothing at all wrong with the previous version of this app.Show lessJMNZ1
Difficult to Navigate Constantly Changing Menus
I’ve used the UniFi system for a number of years now, and have been impressed with how development has continued to focus on integration of all features into the app.
However, with this most recent update, I have three major problems:
- All text labels have been removed in favor of an “icon only” theme in central app areas. This is really silly for those of us who have multiple systems to manage and don’t have time to keep re-learning icon sets as UI changes them. Bring back the labels, please!
- “Sites” button in upper right is now in a three dot menu alongside the primary site info. This is absolutely ridiculous. Again, as a managed service provider with multiple sites to manage, this is just an extra unnecessary step, and is not intuitive at all. Please make “Sites” a primary menu option available at ALL times from the main site overview screen.
- Can’t access alerts. There appears to no longer be a menu option to access the alerts generated in a site, so we have no idea what the alert is about and can’t silence it without going to a desktop computer. For reals??!? Needed to have someone who uses the app on a regular basis review before pushing this out... please bring back this functionality.Show lessHardworkingme
New dashboard is awful and useless!
Bring back the old dashboard. It had switch and port utilization stats, live switch traffic, and more. Idgaf about the row of top clients and apps. The Utilization bar is meaningless without any key or frame of reference. Moving the list of sites to the ... is bad meanwhile top left and top right buttons basically take you to the main list of controllers.
Fix it, or at least make it customizable with the same widgets that were in previous app versions.
Seriously, stop the needless design changes, settle on one Pantone number for the blue logo color and stick with it, and stop oversimplifying the interface when you’re trying to impress SMB and “enterprise” folks.Show lessNathan K2009
