Leave a Review Grailed
Buyers are sketchy and customer support is comically bad
Half the buyers on the app are trying to scam you with the oldest “I never received my item” trick in the book. It’s not really Graileds fault but annoying that they just kind of let it happen.
More importantly the customer support is horrible. They won’t let me sell foam runners on the app because I don’t have a picture of the interior tag. I don’t have a picture of the interior tag because they DONT have interior tags. When I sent this to customer support they asked me for detailed pictures of my item with a handwritten note to “appeal my rejection” instead of taking the 5 seconds it would take to verify my claim. Makes me wonder how much you can trust any of their “verifications”. They’re completely hostile to anyone that reaches out. It’s frustrating that I can’t even get an item listed without jumping though hoops but people can just lie and say they never got the item. Without sellers Grailed has nothing so it’s weird how they seem to be the ones targeted.
Also be prepared to have someone lowball you with a $30 offer for your $120 listed itemShow lessCameronJN
Great app!
I never wrote a review for an app before but this one is needed, Grailed is the best app I ever used, you are able to talk to the sellers, negotiate a price and easy to purchase once you put your info in the first time all you do is tap the button to buy or to offer. All the sellers that I have came across are nice so nothing but good with me. You also get an option to follow the sellers if you like the stuff that they are selling. One feature I like for this app is that often when you confirm a purchase from a seller most the time a tracking number is immediately sent in the message because that seller is using a Grailed label, so no having to wait for stuff to get shipped to a warehouse then to you, its straight from them to you. So often you will get items in the same week you ordered which I think is pretty cool. Also shout out to Grailed for being such an easy app to navigate, I could go on about more stuff but this is all I can think of for now. I highly recommend this app! (Not a bot btw)Show lessUser3_
Questionable app
where do I even begin. the amount of issues I’ve had that have continuously been unresolved is uncountable. Here’s just a few for example. First off, early in my Grailed experience I was scammed. However that’s not the problem. The problem was the companies unresponsiveness and complete lack of regard for this matter. I never received a single message back, not even guidance for who I should get into contact with to resolve it. Secondly, the staffs inexperience and unwillingness to communicate. I’ve been dealing with high end sneakers for almost 10 years and with every purchase I always get second sometimes even third authentication checks. I purchased a pair of 1.0 OffWhite Vapormax from a local resell store, got it double checked, even had it in writing that these shoes were “1000% legit” from the store. Grailed called them fake and flagged my account even after sending them an additional third CheckCheck validation. Brainless. Grailed support can’t even use 2 eyes. Lastly for now and my favorite is this apps god awful and finicky settings. I can’t even change my email without being sent in loopholes. I mean seriously why are such simple things so difficult? never had any of these problems with ANY other app on ios and it’s sad. I’ve given this app so many tries. I come back to it every year or so just to try again and it lets me down every single time. the ONLY good thing about this app is lowballing every 12 year old that uses it.Show lessValleyEvo
Horrible policy update
I rarely write reviews, but I truly feel a need to provide one for this horrible policy update. The hold on seller funds after 3 days of the arrival to the buyer is possibly one of the worst implemented changes Grailed has done. I’ve sold for years using Grailed as an alternative revenue stream and this truly has made the seller experience horrible. Everyone I know, from big to small sellers have had issues with this as it takes forever to be paid, especially with the implementation of GrailedPay. So on top of waiting days for the package to deliver, and waiting the 3 days for funds to clear, we now have to wait 3-5 days on top of that to be paid… and this isn’t even taking international sales into account. It can literally be months before you’re paid now and it’s actually insane why this is the case. I’m legitimately debating on moving to Depop or other platforms because of this change. Grailed mag have a decent user base of buyers but even they’re disappearing slowly seemingly. I knew the GOAT buyout would have horrible repercussions, but this is truly becoming absurd now. Until something is done to remedy this, my review will stay as it is. It’s not much but hopefully it can at the very least prove my point. If you are a seller I really cannot recommend Grailed right now.Show lessAaron_M1Z
Payout sent 3 days AFTER delivery.
There is now a 3 day wait time for funds to be released which is horrible for sellers, this feature only benefits the customer. So you're telling me that after I ship out an item and the customer gets it, they can walk around and wear it for 3 whole days while I have to sit and wait to get paid? So by that guideline, if I decide to sell to someone in a different country, I have to wait the 2-3 week wait time for it to be delivered and on top of that wait another 3 days for MY money? Even eBay allows the option to request our funds after 2 days of a CONFIRMED ORDER, so at least I don't have to wait days for the item to get delivered to the customer's house. If you guys are trying to follow the Mercari route that has sellers wait for the customer to receive the item and review it, AT LEAST the payment gets released after the customer checks the item and leaves a review, not like Grailed that lets customers keep the item for a whole 3 days and the seller doesn't get paid regardless if the customer likes their stuff or not. I am a 5 star rated seller on Grailed and this new change doesn't help me or any seller for that matter, this new change is ridiculous. This doesn't make sense and I hope Grailed fixes this because it is a huge slap in the face to sellers, especially those who have been selling on the platform for a long time.Show lessJoeviFlores
Was great for a while
I’ve been using Grailed for years and honestly loved the overall experience. Then recently I purchased an item that was verified authentic on the app. I got bored of the item and decided to relist it to get some money back. As I resisted it, it got taken down for being inauthentic. I was very confused with this, being I had bought it with Grailed claiming it was authentic. So I thought it might have been a glitch, and tried to list it again. It was taken down immediately and my account was frozen. I asked for an appeal explaining my situation, to no avail. Customer support was useless. I decided to cut my losses and just make a new account. When I tried to purchase my first item on this new account, as soon as I sent a binding offer with my address, name, and PayPal linked, this second account was frozen. I emailed support yet again, and they just kept sending auto generated messages that weren’t helpful to me whatsoever. Honestly the app is fine, but the people behind it are horrible. A small mistake/misunderstanding can prevent you from using it as a buyer or seller ever again.Show lessslothostupid
Developer Response
Hi there, We're so sorry for the inconvenience that this update caused! To resolve this issue, please update to the latest version of the app. Thanks for hanging in there! Best, Grailed TeamGrailed App
When first using grailed I was skeptical at first, a market place where negotiations could be made to sell items to consumers with the app initially allowing almost anyone to sell. What could go wrong ? Well besides the answer almost anything I decided to play around with grailed purchase a few items and negotiate prices with sellers to make confident purchases that I was satisfied with. Grailed became the used car of sneaker marketplaces, and a reliable one at that. Of course there was a few issues that had to be repaired by their compliant support team, but once passing these and getting more familiar with the app you would have a smooth road ahead easily being able to avoid potholes. Grailed became more efficient as time went on and allowed consumers and sellers to benefit from either selling or purchasing goods at conservative prices or sell to make considerable profit. With this being said, grailed has been one of my favorite sneaker market places for some time now and like that used car needed a few minor repairs but once fixed was able to run smoothly and get the job done. Shop with confidence, I know I do now !Show lessmfmcckv
Poor App for Sellers
I have sold on Grailed quite frequently (over 800 items), but the recent way they have treated sellers is very poor and getting out of hand. I was forced to offer a return to a buyer on an item I sold even though I do not allow returns- the reasoning is apparently I was a bit off on the listed measurements I had up for the item.
Their terms of service for returns only require a return if the item “significantly differs” from the listing. I explained to a customer service rep that a slightly off measurement does not constitute “significant” difference, and I should not be forced to offer a return on the item. Also, no solid evidence was provided whether the item actually suffered from my listed measurements. Once I mentioned this, the customer service rep did not respond to me any further and subsequently forced me to refund the buyer.
DO NOT sell on Grailed if you want or expect fair treatment as a seller.Show lessCyerges
Terrible moderation, enables scammers and losses
I’ve been a buyer and seller for years with about 100 transactions. I bought a 80$ item a year ago and never received it. Seller stopped replying (CLWS) and never refunded me. I just noticed the seller has reposted the item 22 days ago and after having reporting this account various times, it’s still up and able to scam more people. Because of this experience I have never used grailed again and have been preaching against it to a wide network of people on blogs and pages for the better part of a year. *for moderators, my account is “RealWyld”. Stop letting people get robbed with no recourse. **UPDATE. I have now been getting emailed from this same person who scammed me from the purchase information that he received from Grailed. User is threatening me with knowing where I live. I dont know what to do. I also have been banned because I had cursed him off in our chats, BECAUSE HE ROBBED ME. I dont care that I have been banned as I lost all credibility in Grailed after this experience anyway but something has to come to fruition after literally getting threatened through email that grailed gave him.Show lessViking4144
Developer Response
Hey there, We will be reaching out to you directly in regards to this issue - please keep an eye out for an email from us shortly. Best, Grailed TeamDiscrimination
Because I post items that are truly deadstock, aka still in the bag, Grailed refuses to allow my items to be sold on their platform. It’s ironic for a reselling app but the main reason for my review is the fact that it’s pure discrimination.
Why? Thousands of listings are made under the supposed branding of “Supreme” and yet when you search for Supreme you’ll find that almost 90% of what you’ll see is nothing but vintage garbage being posted as products of Supreme when they are not. This violates their policies blatantly and yet because i’m a high end seller i’m discriminated against for not providing wash tags.
Not like I can’t really recommend the app for general resell purchasing/selling purposes but for high end streetwear sellers i’d definitely steer clear if you actually sell deadstock items. Thumbs down as well for the worst possible and generic responses from their support to who flat out refuse to acknowledge my issues.Show lessJesusfromjesus
