Leave a Review Grailed
Absolutely, NO
When this app was new established is was very good for buyer and seller. But not for now cos if you are a seller you have to pay for the fees for graild and paypal and total up both fees really sucking your money away. If you are a buyer you have to pay for tax 8.7% . In the end you lose the money. No wonder so many user jump to Offer up and i just recently using that app. It saved me a lot s and easy to use and defined YES. No fees at all cos u can meet up wiz your buyer or seller. I wont use this graild app anymore cos its not save for those items that u bought even though, they do indicate those items been identified as authenticate but its not always correct. I have a bad experienced with my own and when you try to reach back graild customer service and to get back your refund it will take a few months. Crazy!!Show less3nddfkh
Horrible experience on my 1st purchase..
On July 31st 2021 I purchased something from grailed that “shipped” out on august 2021, today is September 11th and now the tracking isn’t showing anymore, while it didn’t update since august 2021. I can’t even request a refund if i wanted to due to the 180 day refund period, but Ofcourse i have been trying & trying to get my refund from them way before the period, but their team hasn’t been understanding my inital purchase wasn’t from a PayPal account just my card, and they seem to have a hard time understanding everybody… so the fact that it’s my first purchase from grailed and I didn’t even get the item I ordered… Questions if i’ll be getting anything else from them. They should make it a top priority to make sure any customers are satisfied with any issues that persist but it seems to me as if they swept my situation under the rug & didn’t take me seriously. It’s sickening, i’d advise any one who has future purchases under grailed to proceed with caution.Show lessGLMATERIALS
OG Grailed user since 2016. App has gone down hill
Let me first preface this by saying I’m not a seller. I use Grailed almost exclusively for purchasing pieces. The filters used to work great. The overall look of the app has changed drastically and all though I don’t like it, wouldn’t validate a bad rating just based on that preface. This is what really grinds my gears about Grailed. Say I search “yeezys” my results are all mixed timeline wise. It may start with a post from a year ago, two from this week, one from 3 hours, then one from 8 months. This was not always a problem and has been going on for about at least a year now. First of all in addition to filters would not be hard to implement a way to sort listings (price high to low, low to high, most recently posted etc etc). Also why are posts from inactive sellers from years ago not deleted ? Would it be hard to implement a certain amount of time an item can be listed ?? All you would have to do is put it in the terms saying “if said item isn’t sold in ___ days (or months) your item will be deleted as well as a message to your account indicating we did so. Then if the seller was still active he could just re upload, but if the seller was not, would remove a lot of unnecessary data the app has to store. Overall no better place to get such a variety of pieces, but I feel as if the Devs have been lackadaisical after their initial success.Show lessfhduhdjkcf
Developer Response
Hey there, We very much appreciate your review as continuously strive to improve the overall experience for our users. You've brought up a good suggestion so we will see that it makes its way to the appropriate parties for further review. As for the other filter issues you've discussed, the good news is we actually do have these options available! - If you're browsing through the desktop site, you can 'Sort By' in the upper right hand corner of the search feed - If you're browsing through the app, you can 'Sort By' under the filters tab and scrolling to the bottom where it says 'Sort' If you have any further suggestions or questions, we'd be more than happy to continue to the conversation and assist. Feel free to reach out to us via help@grailed.com whenever you get a chance! Best, Grailed TeamLet’s see!
New to Grail and I really hope this isn’t one of those platforms where the buyer has a one up due to PayPal and can easily screw over the seller. So far, reviews point to that’s it’s exactly that. Also customer service looks like it’s awful too, but I’m not there yet to judge it all.
What I will advise for the app programmers is two things: one enable a better editing tool for photos (PoshMark is a good example). I just need to be able to crop the photos in the app. It’s annoying taking photos, using an app to edit them and then having to go into my camera roll just to crop them. Also, once I initially add photos from my phone to the Grailed “album” for selection and I realize I want to go back to the listing and add more or maybe forgot to select a photo to add from my phone photos, it WILL NOT allow me to add more photos from my phone than the ones I selected already. I have to exit the whole app, restart, go to edit the listing, add more photos and then it will display the prompt to add more photos from camera. This is SUPER time consuming.Show lessFanfsu
Developer Response
Hey there, Thank you for your suggestion and feedback! We continually strive to improve our user experience so direct feedback is always appreciated. We will pass this along to the appropriate parties on our end for further review. And if you experience any issues as either a buyer or seller, we are here to help! Just reach out to us via help@grailed.com if there is anything you ever need and we'll be more than happy to assist. Best, Grailed Teamfalse bans/ignored by support
I’ve sold on Grailed on and off for well over five years now. I didn’t really have much interaction with their support because everything was smooth for the most part. After a long break, I finally got back to selling and ended up selling a few items. Shortly after I get an email saying my account is frozen for “offensive behavior”. This caught me off guard because I am the last person to say something rude towards someone else on grailed, or even their support. My brothers account also got banned for the same reason, except he hasn’t used Grailed in years. So I’m assuming they just IP banned his account falsely because it shared the same IP as mine. Anyway, I message their support simply asking what I did that was “offensive”. It wasn’t rude or passive aggressive or anything, I was genuinely curious. It’s been over a week with no answer from them at all. Grailed really helped keep my afloat financially as a side hustle, and I wouldn’t do anything to jeopardize that. I really hope my case is re-looked at over because I’m confident I didn’t go out of pocket with anyone. But currently, I remain banned with 0 explanation or assistance regarding it :(
UPDATE - my user is “thequeezy”, please look back into it because I really do miss using the platformShow lessjunior21junior
Developer Response
Hey there, Your account has been frozen for sending offensive messages to other users via multiple connected accounts. We ask all users to conduct themselves in a professional and mature manner on Grailed. Offensive, rude, or disrespectful language is prohibited per the first rule in our Marketplace Code of Conduct. Such behavior will not be tolerated. Due to your history of bad behavior on Grailed, we are unable to reinstate your account. Best, Grailed TeamDoes not help seller if there’s a problem
I had sold many items here. 5 star rating on all sales and buys. Then on one sale, post office would not accept the shipping label grailed provided. I had to pay for shipping out of pocket, gave buyer the tracking number via messages with explanation. P.O. Briefly lost package before delivering so it took a while. Buyer reported me for non shipment. Grailed suspended my account then deleted it. And took the money back for sale a refunded buyer. So not only did I lose the money for a brand new Tom Ford item, but the buyer got his money back AND RECIEVED THE ITEM. Grailed would not listen or acknowledge that I had given buyer the tracking number. They wouldn’t check the messages to verify. Customer service was so unprofessional and difficult. Especially when I had perfect rating and had never had a problem with any saleShow lesskredd84
Used grailed for 5+ years, worst reseller app!
I have used this platform for a long time and can confidently express that its a waste of time. The “authentication” process is a joke as they relay on images/photos of a product tag which could easily be faked. They are known for selling fake products and leaving customers hanging because of poor consumer service which can’t reply professionally or with valid answers. They are also notorious for writing fake reviews to save face. And to top it all off have the worse fees for resellers causing then to up there prices on items. As a reseller you get zero support, neck deep in photo requirements, Grailed employees who sit behind a screen and have no clue what they are looking at calling themselves authenticators. Who can remove your listing at their discretion causing you to waste your time posting, highly recommended sending your valuable posting time on better apps!Show lessmmrrr99
Grailed froze my account after having owned it for several years
So my mom has been wanting to get rid of some of her chanel and goyard purses she had bought throughout the years. I posted them on my account and the listings were quickly removed. After a couple days, I checked grailed to see if I had received any offers when I noticed that my account was logged out only to find out it was frozen. I emailed them and after a week they told me that I was banned because of fraudulent activities. I don’t have any idea what I did wrong and they won’t explain why either. The only theory that came to mind would be that the purses might be fake, but the thing is that my mom bought them through grailed. They don’t seem fake to me but if this is true, not only did we buy fake luxury items on grailed, they banned me for trying to sell an item I bought in their app. That’s a big double whammy and goes to show that they don’t care about their users. SadShow lesshhhhfjdhdhxjxjxjvj
1 single flaw
Been using the app for a few years now I love it I only have one single complaint. The offer system is ignorant, it used to be where you could simply make an offer and the seller would choose to accept or decline, it’s still like that except now sellers can choose to put their items up for offer only which is super disappointing if you find something you like and don’t have the option to just buy it straight up. This isn’t eBay no one wants to go bid for bid with someone over an item. There’s nothing wrong with having the option of offer only but put a filter where us buyers can choose to view items that only have a buy or offer option not just exclusively offer only. Other than that love the app.Show lessYuri_Fontaino
Sold a fake item, money not returned
I’ve been on Grailed for 5 years now. I’ve heard stories of people getting sold fakes but i never believed it because Grailed “authenticates” all items before listing. I Bought a pair of “Undercover Jun Takahashi” combat boots from a popular user +75 sales 4.5/5 Star rating seller. upon receiving them i realized they didn’t fit so i tried to relist them, in the app there is an option to repost any listing you bought, i relisted them under the same name and brand assuming they were legit. After having my listing taken down over 7 times i became suspicious of the boots authenticity so i took them for verification, within hours they were confirmed fake by experts AND grailed authenticators. I opened a paypal dispute and then asked the seller if they could refund me, they repeatedly offered me a partial refund (they didn’t want to pay to ship them back). Grailed did nothing to help the situation, all they did was refer me to paypal, who sided with the seller. Now im stuck with a pair of fake boots.
I don't know what to even do at this point, grailed is unresponsive, usually sending replies around 4am EST and they only do email communication. They have known the seller sold me fakes for over a month and they are still allowing them to continue selling on the platform.Show lessNate gilgeous
