Leave a Review Grailed
9%
This app is great to use its very organized and very hard to get scammed on Grailed at least from my experience but if you are willing to sell and make money off this app i wouldn’t even bother downloading. For the past few months there’s been a lot of people that have used Grailed and have gone on their social media’s commenting on the 9% sellers fee. Which in my opinion is complete BS and is very greedy, the fact that makes ur worse is that they continue to not listen to there community and to some people selling and making money off their account really helps them but unfortunately Grailed is just another greedy company that could care less about their community.Show lessurboiijuan
Persistent bugs after years of use
Update: original review below, just updating for more recent issues with the platform. Still extremely buggy, still zero protection for sellers and buyers alike. No real “Grailed protection” just redirects users to PayPal for a claim they may never resolve. On top of all this they now increased their fees to almost 10% ! They offer nothing and expect 10% of all of your sales. They are also blanketing their reviews with paid / bot reviews to keep it at 5 stars (source: have a friend who still works there, hence why I knew about their sneaky non-refunding of returned item fees. Thank you ROD.”
OG review:
For several years I’ve had to delete the app and reinstall / sign in again after a few weeks because it slowly begins not loading items. You’ll be scrolling through a search or your favorites and suddenly nothing will load. No pictures, missing details. Cannot believe this hasn’t been fixed yet considering the amount of money they’re making on unclaimed canceled / returned item fees that never get reimbursed unless you file a claim with their CC.Show lessJstar1580
Developer Response
Sounds like potentially a ram issue on your phone if it is consistently doing that, clearing your app drawer or restarting your phone will boost performance significantly. If the issue persists, shoot us an email to help@grailed.com and we can look into this further. Also "unclaimed canceled" and "returned item" fees are both not a thing.HAVEN’T RECIEVED MONEY
I’ve sold my pair of Travis Scott Jordan 1 highs for 1000 dollars on depop. It has been 2 months of this bs and I still haven’t got paid. There customer service is quite possibly THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. They won’t help you and they don’t have a phone number. All of there emails are automated bots. It took them 3 weeks just to get back to me and it was another automated response. They are holding my money from me and it is not fair. Also not to mention, the app is FULL of scammers. Another thing is that when you first start the app they literally expect you to go through all of their rules of how to sell rather than telling you upfront in the app. This is THE WORST APP TO SELL ON. I will never be selling on this app again. AVIOD IT LIKE IT’S COVID-19!!!! If there was a option to give this app 0 stars, that still wouldn’t be low enough.Show less_arissalehi
Buyer beware! Read fine print.
I decided to give this app a try after my son found a jersey he wanted. My first purchase and the seller never shipped my item. Grailed states they have a buyer protection guarantee, HOWEVER they still have not refunded my money after several attempts of contacting them and submitting the refund form. The seller has been of no help, and the company does not respond to my requests. They flat out stole my money and have no intention of protecting me, the buyer.
So I started reading all their fine print, please people pay attention... if you check out as a ‘guest’ on PayPal and not sign on to your account then you do NOT have the buyer protection guarantee that they claim to have.
This app isn’t worth the risk of weeding through the bad sellers if the company doesn’t guarantee my money back if the seller doesn’t ship. Very disappointed and will not be using again.Show lessScarface motha
What a scam... don’t waste your time
So I signed up and bought a sweet leather jacket from a guy. Paid right away and everything, then as the days passed as I was eagerly awaiting my sweet new jacket I began to wonder when it would arrive and began digging... apparently I was supposed to get tracking from the guy but never did so after about a week and several messages to the seller I finally gave up and requested a refund, which I am still working on, then tried to at least give the seller a poor review so that others might avoid the same issue, but trailed wouldn’t allow the review. Even reached out to their customer service with no response... definitely pretty sketchy especially for all of the high end stuff they are selling through this... perhaps I just got unlucky but I certainly wouldn’t trust doing business through this site again. Hopefully I get my money back without contesting my credit card and PayPal... what a huge waste of time. Cheers!Show lessTom-masssss
Appalling customer service.
With the amount of negative reviews you’d think Grailed would change something up. In my few years on grailed I've lost a lot of money due to the lack of care from the grailed team. I’ve read copious reviews about how awful customer service is at responding and I can fully say I agree. I was scammed out of a Supreme Quarter Zip hoodie, which I take responsibility for. However there weren’t any actions taken to follow up with the scammer, they just banned his account after he stole my item. Next, I bought a bunch of stickers. I paid around $50 USD for them and they never came. The seller was apparently banned which meant I was SOL. And now I’m in a situation where the seller hasn’t provided me with tracking information. The seller also has multiple one star reviews because they’ve sold multiple items that never arrived at their destinations.
In short, grailed only cares about the fee they get from any sale or purchase and it’s criminal. Don’t use this app, you’re better off anywhere far from here.Show lessOliver_S_2001
Worst customer service ever
I shipped my product out to the buyer initially after they paid. Found out the money was put on hold through Paypal, so I waited patiently until the item was confirmed delivered to receive the money. A week had passed by, no money. I called Paypal around 4 times by this time and they told me I needed to message the buyer to confirm our transaction in order to receive my money. Sent the buyer a friendly message asking if she could kindly just confirm the transaction and even sent a step by step on how to do so. She ignored my message and went straight to giving me 2 stars because she failed to read the description of the item. At this point I’d messaged her 3 times or so and I’d gotten no cooperation or reply. I finally decided to email Grailed hoping they’d be able to at least contact the buyer and tell her I hadn’t fully received my money yet, but all they told me was that I needed to settle it with the buyer. How tf can I when she won’t respond?? I send an email back expressing how I literally can’t, and all they say is to call Paypal. Now keep in mind, I’ve gone back and forth between Paypal and Grailed CS and it’s been around 2-3 weeks. Finally Paypal manually releases the money into my account, and they tell me that this never happens and is probably because of the buyer/Grailed. Worst first selling experience ever!Show lessIdk I'm just mad
Developer Response
Hi there, We're so sorry about this and sincerely apologize that our support agents failed to help you resolve this issue effectively. We'd love to get more context on the experience you've had with our team so we can improve our processes. We continually strive to improve our user experience so direct feedback is always appreciated. If you can let us know your Grailed username or email address, we will review your ticket internally to ensure we don't make any of the same mistakes going forward. Thank you for the honest and critical feedback! Best, Grailed TeamNew “Binding” feature is the dumbest thing this app has added
Makes casual offers and negotiating pointless. You can no longer offer someone to see what they are set on/ looking for. Maybe I wanna offer someone a low price to see what they’re think of or see if they’re desperate enough to sell it to me for that cheap. Even then if they accept you would normally be able to think about your purchase. Now they basically make the purchase for you if you offer and the seller accepts. You can’t decide if yo actually want to go through with it after they accept. Really bad way of negotiating and has decreased my amount of sales and engagement. Very annoying to have to be set on buying something even before knowing it’s available for that specific price. Basically eBay now, and lost its unique feature. Hopefully this gets turned back.
Don’t fix something that isn’t broke! The app was fine how it was, fine something else to do during your job rather than tool around with peoples sales. DisgustingShow lessay_ya_c
Grailed is by far the least user friendly app
Iv bought many items in Grailed and the process is great. But there are a lot of Fakes and replica items on Grailed so you have to be careful about what you buy. Selling on Grailed is horrible. About two monthsI sold a $500 pair of shoes on Grailed and they never released payment to my account. They then proceed to permanently freeze my account so no only did I never receive payment I wasn’t able to contact support through the app. After I found the support email I send the Grailed team an email which they never responded to. I proceeded to send another email which they did respond to this time but the response was not helpful at all. So I sent another email, that was a month ago and I still havent received a response. The customer service at Grailed is less than dissatisfying. So it’s 2 months now that iv been waiting on my money but I’ll probably never get it. Take my advice, don’t use Grailed for anything but purchasing items. If you want to sell you items use Poshmark, the seller is much better protected.Show lessDen4785
Awful customer support
I bought a Supreme beanie over a week ago. I have sent multiple refund requests and have not been responded to for any of them. The seller said that he had already sold the item after I bought it. So because of that he cannot send me the item. So obviously I want my money back. I waited the 5 days to request a refund and I did. Then I waited the 2 days to hear back from Grailed about if my refund will be accepted. I didn't hear back so I requested again and waited another 2 days. I have yet to hear back from Grailed. I have tried DMing them on instagram and no response. The seller is constantly like "when are you gonna request a refund." And I'm constantly like "I already did like 5 days ago." And Ive been sick of emails and getting emails from bots, and there is not support number. It it impossible for me to talk to a real person and get my problem solved. This is absolutely obnoxious and I will never use Grailed again. As of writing this I have still not gotten my money back.Show lessLuke Piazza
