Leave a Review Grailed
annoying and full of scammers
i was trying to offer on two items but when I checked my phone again, i got an email saying my account was frozen, and then later it said i was banned. May I have a reason why? And will you guys allow me to offer again? will i be able to get all of my “favorite”items back? my offers were only $20-$30 lower than the price that was posted. Do you have any proof of me violating the terms and conditions? is it my paypal account? I have enough money to buy if they accept the offer. Im fully verified. I tried to make another account and buy the items but you guys banned that EXTREMELY FAST and I want an explanation because i dont have anymore emails to sign up with and im not making a new one just for grailed. maybe yall should look into giving your customers more transparency rather than shadowbanning people.Show lessJust a potato
Good for Buyer. Bad for Sellers.
Being linked with PayPal for every transaction, means any buyer has protection for buying. Which also comes with them being able to charge back on anything they want, and win about half the time. Meaning the seller losing the sale, and the item, even with proof of purchase, shipping, and messages between each other. Grailed “Authenticates” every item that is posted, and it’s about 50/50. I had nearly 90 sales on my account, all 5 star ratings. Receipts for everything I had listed. Yet Grailed deems things inauthentic, even with pictures of the receipt, order numbers, and anything to prove it’s legitimacy. My account was deleted after they took down a t-shirt I posted, with the receipt to it. App itself is great. Easy to use, good for buyers. But Grailed authentication and support team is terrible for sellers. Update: I have reached out to the grailed team for help. Asked what was inauthentic about my items and they wouldn’t answer the question, only saying I’m frozen for good. Even had a sale pending on grailed from earlier that day and asked for the Grailed label to ship it and they didn’t answer at all. I’ve reached out multiple times and they have stopped answering me. Saying I am permanently banned. With 0 proof that anything is inauthentic. Even with receipts for my items.Show lessWorth188
Developer Response
Hey there, Thank you for bringing this to our attention. Can you reach out to help@grailed.com and reference this review? We would like to look into these issues for you further and see if we can assist in resolving. Best, Grailed TeamWaited 6 months to get paid $80
I sold a StockX verified FOG essentials t shirt with tags bags and stockX receipt. I sold the item snd shipped it and then the buyer chose to not let Grailed know thrush did receive the item so I couldn’t get my money until he actually confirmed he received the item even though I had proof that the item was delivered and signed for. I contacted Grailed and they pointed the finger at PayPal. I contacted PayPal and they pointed the finger back at Grailed. Lol so long story short PayPal first off is the worst and can’t believe ALL these apps and streetwear/high end sneaker stores and apps use them. Because the customer service is awful. Sadly Grailed is even worse. They didn’t do anything until 6 months later when I got my invoice for the year. And they then realized that I sent a $100 shirt and he got his shirt, Grailed got there $25 cut. But I was the only one who didn’t get paid. The buyer played the loop whole in the system, and basically got to wear a shirt for 6 months before even paying a dollar for it. Grailed is terrible I can’t believed people actually leave good reviews and believe that there clothes are authenticated when they only go off the pictures that the seller post. They have no professionals that authenticate any yeezys jordans designer clothes or designer shoes. Grailed is a complete joke.Show lesshtownalexander713
Developer Response
Hi there, We are sorry to hear about your recent experiences on the site. If you are still having problems regarding your funds or getting any listings authenticated, can you please reach out to help@grailed? Be sure to include your ticket number along with referencing this review so we can take a look as soon as possible. We look forward to assisting you further! Best, Grailed TeamPutting out an item for sale is horrible
I have two items in which I cannot put out for sell even though they are legit items bought at super known stores such as flight club and I really don’t understand why my items get removed from my “put out to sell list” when I do everything you guys ask me to do for authentications, you guys really need send us messages of more info you need on the sneaker I feel that this mostly happens with used sneakers as they don’t look like how they did before, but how do I know you guys aren’t selling any fakes either if you don’t even recognize the real . I have put out a listing for a ASSC hoodie which are the easiest to Authenticate especially if you have the tags which I do because it’s brand new and I showed that notification of authentication in photos which came from the ( ASSC APP) it’s truly frustrating not being able to sell items and just having to keep adding more and more pictures just for those items to be taken out without even notifying us!Show lessdoo doooooo
If you’re a reseller don’t waste your time
Been on this app for at least a couple years, listed hundreds of items, barely sold anything even though I’ve sold hundred of items on other apps, and have had multiple customers input the wrong address. The app doesn’t charge sales tax so you will be responsible for that. The app puts the burden on the seller really, let’s customers leave unjustified bad ratings for something that’s their mistake I.e., a customer leaving a 1 star rating as “item not delivered” but due to customer inputting the wrong address, even when there was full communication about it with the buyer, and doesn’t let the seller rate the customer or respond to the negative feedback. They’ll only take the low rating down when you’ve refunded the money, which is difficult to do when the package is still in transit 😆. This is a horribly bad app and I don’t see it surviving with all the other more useful apps out there. If you’re a reseller just don’t even waste your time with this app, I wish I hadn’t.Show lessbabkababushka
Got Scammed by multiple sellers
I downloaded this app to buy used and vintage clothing. I made multiple purchases within a 2 day period, they allow the seller 5 days to ship before asking for a refund. I had one seller provide me with tracking number but never sent the package. I had one tell me they couldn’t find the product. I had one that never sent the package or anything just took my money. And the other 2 mislabeled their products. One guy said he was selling a supreme hat but when it got here it wasn’t supreme. They did nothing to help get my money back but direct me to PayPal which requires proof that something nefarious happened but all I had to give PayPal was me messaging the sellers and Grailed about getting a refund. I also made 1 purchase and the shoes I bought turned out to be fake. I gave them the benefit of the doubt because even StockX messes up.Show lessalxndrwhte
Full Time Seller’s Review
As a full time seller I’ve come to rely on Grailed a decent amount. I care about it for a variety of reasons. There are some issues that are worth addressing.
-That 9%, absolutely absurd, should go back to what it was before. It really made me and others recoil a lot when seeing it. Especially with the fact that it can kill deals, for either side.
- The app. Dear god the app. I have a 12 pro Max IPhone, absolutely no reason this app should run so horrendously. Can sometimes take a couple minutes just to LOAD the thing. Frustrating when leaving the app and then coming back. As it has to RELOAD the whole thing AGAIN. Can’t even begin to describe how silly this is.
-The community is relatively good, few bad apples and annoying tire kickers every once in a while. 60/40 split.
-Customer support is lack luster at best. Long wait times and poor responses with issues have left me frustrated on a number of occasions.
The overall experience is good, probably one of my favorites when it comes to a clothing buying experience. But it’s riddle with flaws that need to be addressed. But sadly knowing Grailed, they’ll likely ignore issues or wait years to fix these issues.Show lessArtyomtheRanger
Worst selling experience
I sold a supreme Jacket on Grailed, the item pass the authentication. Waited for couple days still haven’t got my money. Then I messaged the buyer, the buyer said it’s fake. I trying explain to the buyer is not fake but the buyer wouldn’t listen, (buyer did not provide any evidences of my item is fake.) then we had an agreement that the buyer send my item back then I’ll refund the money. No argument and hard feeling or anything. Then the buyer filed a claim on PayPal and stop replying my message and did not provide me any tracking number of my item. Then the buyer got a full refund and he did not ship my item back, he did not reply any of my messages. So I contact Grailed customer what they basically told me is that they can not do anything and tell him to go contact PayPal. I feel like people can easily getting stuff on Grailed for free if they doing things this way. Disappointed.Show lessEric121311998
Not Scam Proof But a Good App
Back a couple months ago, I had used the app regularly, and bought quite a few items off of the market place when I had run into what didn’t seem to be a scam at the time, no bad reviews, several transactions and some shoes for an unbeatable price. I had messaged the seller and all was good until he told me he only took cash app which is doesn’t have scam protection. I had already paid for the item, and when the time came, seller didn’t ship, grailed had learned the transaction, sent it to PayPal and basically neither PayPal or grailed did anything to help me. Grailed just kept saying that since they had sent the money to the sellers PayPal, I had to go through PayPal to get it back. I tried for weeks to get my money back and PayPal literally told me they couldn’t do anything. So I got screwed out of my money from both businesses. Do better on anti-scam grailed.Show lessTewere
Buyer Friendly//No protection for sellers
I used Grailed for two years and had over 40 items sold and ran into almost 0 issues until recently. A buyer made a purchase internationally from the US to the UK. English clearly wasn’t his first language and after the purchase there was some misunderstandings about what “shortening the body” meant on a blazer. Long story short the buyer demanded a full refund because he didn’t want to pay for the tailoring(fabric was left inside the jacket). After submitting all the messages we exchanged to Grailed they still sided with the buyer. Emails were then exchanged where the buyer was able to pull my social security information and W2 and still Grailed proceeded to quietly block my account. While blocking me however they let another buyer’s purchase I never sent go into the void. His money is still in my paypal, so “buyer-friendly” was the wrong word... so long as Grailed gets their cut at the end of the day you can bet you’re on your own.Show lessPoopyface890
