Leave a Review Grailed
Frustrating
I’ve been selling and buying on Grailed for over 2 years now and I’ve had a score of 185 which took a lot of hardwork to build up my reputation and previously I sold one of my items that I was under the assumption was real as I bought it from my local consignment shop however it was unauthentic which I’m sure happens every now and then but it was my first time and it honestly was a mistake. So Grailed froze my account which I understood and I emailed them regarding what had happened to which I was informed my item that I sold was fake as I was told the steps of what to do in order to make up everything and get my account back so it took about a week for me to withdraw my funds from my bank account as I put it into my PayPal to refund the buyer which I did as after I contacted the Grailed team they decided that they should freeze my account which is extremely petty and frustrating when I’ve put in countless hours on building up my reputation which has always been 5 stars and it was a simple misunderstanding that I’ve been punished for virtually forever as I can’t do anything to get my account back and it kills me to write this but I’m very upset and don’t believe their support team treats the clients right in all their scenarios.Show lessDragonthunder87569
the worst app.
my first purchase went very good and smoothly. however, my second purchase, i was scammed. i paid with my card so i couldn’t get a refund. my third purchase i made sure to buy it through my paypal, i however have not received anything yet. my account also got banned because my boyfriend had his account paired with my paypal too and we forgot to take off on the the shirts that he WAS selling but got bought off of my account. we went ahead and messaged the guy and told him that we already sold it on another account, he said that was fine. he was even fully refunded but we haven’t been able to log in since. i want to talk to someone on why i haven’t received the purchase before that and why i can’t log back on. this app is truly the worst. they have terrible customer service too. stock x is much much better. you’ll pay more, but at least you won’t be scammed!!!Show lessGiovannasegoviano60
Horrible customer service!
I sold supreme vans for $88 and I never received my money! I sent Grailed’s customer support an email as they don’t have a phone number which is odd for an online store as large as they are. They told me that there was nothing to worry about as paypal holds onto the money for sometime and to contact paypal because it’s out of their control. So I waited patiently for 3 weeks and said okay that’s long enough. So I called paypal and they told me there was no indication of $88 from grailed, therefore can’t give me much assistance. So I contacted grailed again, and explained what paypal said to me. Grailed also asked for the name, time, and date of the discussion with paypal just to make things more complicated. I was able to do so in hope that they would take action once I did, but I haven’t heard back from them. It’s been over a month now since I sold the shoes and I still haven’t received my money and I feel foolish for giving away shoes I paid $140 for! It’s mind blowing to me that there’s markets as popular as grailed with no listing ID numbers or any way to revise cases like this. Whether it was intentional or not this is unacceptable in 2019. I would not have sold sold these shoes if I didn’t desperately need the money.Show lessDavid Bardot
Developer Response
Hi David, We're so sorry that you never received a response from us. Can you let me know your email address, Grailed username or ticket ID so we can take another look at your case? Best, Grailed TeamGo-to apparel marketplace though scammed once, search could be improved
I discovered Grailed less than a year ago, and have since been using it to find gently-used secondhand technical apparel and accessories at decent prices. So far I have sold one item on Grailed and purchased a few items. A few months ago I was scammed by a “seller” who would post items priced really low and then (I realized) repost the same item after it sold. “Seller” was responsive prior to my payment but then ghosted me after I remitted payment. Thankfully, I was able to get a refund from Paypal. Grailed should figure out a way to flag suspicious sellers (machine learning, anyone?). This scammer in particular had fake positive feedback, presumedly from friends or other fake/scam accounts.
My other suggestion is to improve the search feature. It is not intuitive when it comes to saving searches and querying saved searches. (eBay iOS app does a good job at this.) It would also be really nice to receive a notification when one of my saved searches has a new match. (Surprise, eBay does this as well.)Show lessjuropel
BEWARE! Seller Protection not guaranteed.
I’ve sold a lot of small items on here and bought some items without a problem. Up until recently I sold a pair of very expensive Tom Ford sunglasses and got burned for them. What happened to me was that the customer was unhappy and reported me through PayPal and without even consulting me or getting my side of the story PayPal has “Permanently Restricted” my account forever. It goes against PayPal’s policy for anyone to deal with sunglasses I should have known this but more importantly Grailed should have known this before allowing a category through their app for selling glasses. I have not been able to reach Grailed and they are not doing anything about this. They are not the ones guaranteeing buyer and seller protection as they do not have any power with PayPal. I lost a very expensive pair of sunglasses and I’m out all the money I had in my PayPal account for this very careless app. BEWARE YOU WILL GET BURNED.
Thanks a lot for nothing Grailed. Please give a little more effort with trying to solve problems instead of just posting weekly outfits. Unacceptable.Show lessOrtega J.
Developer Response
Hi Ortega, we're really sorry about this. Have you emailed help@grailed.com about this sale? If so, please respond with your email address and we'll take another look.Best fashion, clothing, sneaker reselling app
Grailed has been my main source of sneaker resell and clothing resell that I’ve used to flip sneakers, sell unwanted clothing, and buy new jackets from trusted users that list items at prices you simply can’t find anywhere else. Finding items that are lightly used has given me an opportunity to buy items I’ve been looking to purchase for a fraction of the cost, and allows me to return the favor as a seller also. With an international community and an app that’s incredibly well designed, there’s absolutely zero complaints about Grailed. They’ve made a tremendous amount of updates within the past year alone, and always listen to their users for input and always try to make the buying experience better.Show lesshydrogen boi
Great for the most part
All is good and i’ve made a bunch of money except for the money needed for shipping. When you list a item with your amount you want, below it is the shipping policy and says how much money it costs for each country (not completely accurate). This is fine for the most part but it doesn’t say anywhere that the money for shipping will be included in your amount you want. So for example: If you listed a pair of shoes for $150 and your from the US and somebody from across the ocean buys it, they will NOT pay for shipping. You have to use the 150 you made to ship this and there is no extra payment the customer makes. I’m saying this just to let you guys know in advanceShow lessdsschager
Should’ve quit when I was ahead
I used Grailed a few times in the past year to purchase t-shirts and other small pieces and was always pretty satisfied. My most recent purchase was a Maharishi jacket that I continued to ask the seller for tracking information on, until, months later and after several lies and excuses I discovered was still at their house and hadn’t been shipped because they were waiting to mend a hole in it. I canceled my order as none of this was part of my original expectation for the product (the hole was not listed in the description) and left a negative review because the seller had behaved in an unprofessional fashion. The seller then responded to me by insisting that I take down my negative review before they would refund me. I took a screenshot of this message and sent it to Grailed with a detailed explanation of my complaint. I never heard back from anyone at Grailed regarding this. A few days later, I DID get a refund notification from PayPal, however today I was informed that the refund was not completed. I still don’t have my product, I don’t have my money, and nobody at Grailed has spoken to me regarding this issue. If you’re looking for quality streetwear and want a hassle free experience with fast shipping it’s probably safer to stick with StockX or End Clothing.Show lessIan C Blair
Developer Response
Hi there, we're really sorry to hear about this. All transactions are protected with buyer and seller protection. Please ping us your case number and we'll be happy to take another look. Best, Grailed TeamGreat app. Not too great community.
Honestly I do love this app and the idea behind it to sell and buy all fashion hype and some under rated pieces. But man so many scammers, 12 year olds that don’t know how to use PayPal and make business. I know this is more of a personal experience but I do feel for sure a better check should be done, had too many people wanna “buy” my stuff outside the app, which would get me in massive trouble. Another little minor thing imo, I think the shipping function could be improved, ie more calculated shipping for certain items and shipping items international so I don’t end up paying more shipping than I got covered by the app. I do understand this is still an evolving app so I do have hope these changes might come overtime.Show lessAgimpnamedricky
Helps a lot.
Before I downloaded this app I’d only go to thrift stores & maybe try eBay for most items but Grailed is exactly what the name is a lot of items that most see as grails & their all available here on this app easily accessible it’s sorta like a community for rare items & there are always steals going around I’ve purchased two items so far & they were both for very reasonable prices although one thing I bought a pair of shoes was a half size off I didn’t mind because I still was able to wear them sorta & after a few months I was able to sell that same pair for more than I bought it for in the first place so guess it worked out lol. Will be using this app for almost all my selling & the list of grails I have are on the top of my list, I’m gonna end up going broke on all the options I’ve added.Show lessGrailed Enthusiast
