Leave a Review SPYPOINT
Terrible Customer Service
The camera functions well. The app functions decent until recently. But the customer service is terrible. I’ve been trying to upgrade my plan so that I can get more pictures. It won’t let me upgrade on the app and the website shows an error every time I try. I’ve tried the online chat option over a dozen times throughout the last month. They never reply and it finally times out, then you have to start over. I finally called them. I was on hold for 1 hour and 6 minutes before someone finally picked up. She was hard to understand, but the best I could figure is she said that they recently changed it to where they don’t accept debit cards…Credit Cards only. She told me that to upgrade I’ll have to use someone else’s credit card since I don’t have one… so If you don’t have a credit card…Don’t get SPYPOINT!!!Show lessTomcat556
All junk
Every one of my cameras worked fine last year. This year they are failing to work. Called SPYPOINT several times did everything what support asks and these cameras are junk. Problems… Draining new lithium batteries within 8 hrs. after installing them. Dumping over 200 photos causing your sportsman picture package to wait 30 days before it resets. Picture quality is really bad compared to last year. They sent me 2 Flex cameras where I had to pay $30 a piece for. They are junk as well. Doing the same thing the micros are doing. The app. Has big time problems with iPhone users. SPYPOINT recommended that I use their web site instead of the app.. What’s the point then if I can not view the pictures on my phone while at work.. actually I give it Negative zero stars. Because 1 star is too good..Show lessrberta1
Cannot set schedules
About two weeks ago I lost the ability to change my schedules. When I try to put a schedule in that starts in the evening and the ends in the early morning, I get a reply…
We had a problem, saving your data, please retry
I have been retrying daily over the last two weeks. I have deleted the app from my phone and re-download it I’ve been on hold for an hour and 20 minutes waiting for someone in customer service to answer during that time there have been a couple of announcements that said, if I would press pound, they would call me back and I would not lose my place in line. When I press pound nothing happens. I then tried the live chat left the same information after 10 minutes no response not sure what to do next.Show lessrcollins1951
Where do I start?
I’ve got 6 cellular links out in the field. Worked great last year. All of them are communicating but not sending pictures. Like everyone always says, customer service is almost non existent. Takes forever to reach an agent. If they don’t feel like going through with your case, they will end the chat. But back to my cell links. I finally got ahold of a get customer service agent and he sent me a brand new cell link that was under warrantee. Awesome. 3 weeks later it stops sending pictures. 1 more week later all my cell links are communicating but not sending pictures. They try to walk you through the steps to fix it however none of them work. I’ve talked to several that walk you through the same steps and it doesn’t work. Half the time they try to beat around the bush and then end the chat. Very disappointed in this company. None of my issues have been resolved no matter how many times i’ve “chatted” with spypoint and I hope this review was helpful to steer you away from spypoint.
-HCShow lessHuntD1gg1tyDawg
Developer Response
HuntD1gg1tyDawg, we are sorry for the experience you had and we will like to rectify this as quickly as possible. Make sure to describe the steps you have done so far:service@spypoint.com. -KMGarbage camera
I’ve never owned a trail camera before until about a month ago. This camera (Spypoint FLEX) was recommended to me by my brother-in-law. I still have the receipt and I’m greatly reconsidering returning it. Customer service is nonexistent. The trail cam itself works and takes decent pictures but it’s hit and miss when sending pictures. Despite having 90% signal, the trail cam will not update its GPS. The spy point website states that the GPS updates daily, but I’ve had it for almost a month and it’s only updated twice. The first time it took about a week to update the location and seemed to be accurate. After about two weeks, the GPS location moved more than 200 yards to the northwest leading me to think it was stolen. I reset the camera manually and now there are no GPS coordinates at all. The website also says you can request it’s GPS location with an in app command but that is completely false. There is no “command” anywhere in this app.
This app needs some polishing also. It’s mostly good but could use some functionality updates. Simple gestures an iPhone uses such as swiping to go back isn’t a thing on this app. Not necessary but would be nice. Zooming in on pictures with two finger pinch could use some help also. Sometimes glitches.
The Spypoint mobile website could use some updating. It needs a drop-down menu or something to help navigate the site for products or accessories, etc.Show lessnategear1
Developer Response
nategear1, if you find out that your camera was stolen, please contact us so that we can quickly help you: https://www.spypoint.com/en/chat (8:30 am/9 pm EST). Thank you. -KMSolid functioning app
Latest version has bugs with selecting and deleting photos. On the Photos tab, selecting all pictures in a day and then deselecting one or more pics disables the delete button. To get delete button re-enabled, you can deselect and reselect a pic while all others are selected or deselected. Then clicking the delete button will delete ALL your pics from that day - even the ones you deselected. So two bugs 1) delete button is disabled 2) unselected pics are deleted if they are in the same range as group selection (day, last week, months).
Keeping in mind that people that are installing this app are people that have purchased the cameras. One annoyance is the photo deleted confirmation message. It appears over the delete button - so when you are reviewing large version of pic and delete a pic, you have to wait until the confirmation banner disappears before deleting the next pic. Slows you down. Yes, you can delete a bunch of pictures at one in the small display mode, but the banner slows you down when viewing the pics at larger display. Also the bug mentioned above messes up the mass delete function.
The function to take a pic is missing. This ties in with the camera communication. You cannot instigate it through the app. You have to wait for the camera to communicate on its schedule. That means changes cannot be done on the fly - they are tied to the cameras set schedule (user set). The functions that are in the app, work well.Show lessm-and-j
Developer Response
Hi there! Thank you for your review, we appreciate your feedback. Please note that you delete multiple pictures at once by clicking on a picture for 2-3 seconds and then you should have the option to delete multiple ones at the same time. As for your other comments, we have taken them under consideration for future releases. Thank you!-EMSPYPOINT Micro
I have had SPYPOINT the Micro for about a year now and I love the feature with sending photos right to my phone and how clear they are. The only downside I have noticed and maybe this may be on my end but after troubleshooting a few times it seems that the start up of my device has kind of slowed down over time and can now take up to 15 minutes of sitting and waiting before it begins to take photos. Other than just having to wait a little longer for it to start, all around an amazing product and would recommend, as I have several times already, to anyone!Show lessTylerHarmon621
App Good, Cam and Customer Service No Good
I purchased the Link-Micro-LTE 2 pack. It came with cameras and SD cards. Seemed like a good deal. 1 cam worked perfectly. Easy setup, no issues at all. 2nd cam had issues from the start. I updated the firmware, formatted the card (provided in the package) and restarted the camera several times. It finally started working at home so I placed it in the field. Within 2 hours it drained the batteries to 76% and showed that it was continuously connecting but no pictures. I contacted chat support and they advised me the SD card is not compatible and to purchase their card. This is after I told her that the card WAS their card and came in the package. Now I have to drive the 2-hours round trip and an hour hike to bring the camera home so they can “troubleshoot”. I am not feeling very optimistic with the customer support that just told me that their card is not compatible with their device. I will update this review once I get a resolution.Show lessunclemikey74
Lacking features compared to other brands cellular models
The camera sends photos when I want, but the lack of detailed notifications per camera is missing. Sometimes they all don’t need to blast my phone when I’m only watching a specific few.
Formatting the SD card remotely would be an awesome feature.
Giving free analytics on what time of day is frequented to temp and moon phases would be nice.
I am not a dang of your insiders program. It doesn’t actually give anything to the customer. Please come up with a better plan and something that works for multiple cameras. Might switch due to wanting multiple cameras but unlimited plans are expensive. I don’t want annual plans because I can’t hunt annually. Most of us don’t have hunting shows and can’t afford that cost annually. But hunting time, I will pay for unlimited to a certain degree.Show lessPatlowski
App great, cameras good, cs okay
4* for app for one feature request. I’d like a remote trigger. Should have a button to force a pic. Helps to set up camera positions or remote trigger if you suspect something is there. Never had a problem with the app. Seems to work perfectly. Cameras are generally good. Noticed it has missed activity like when I drove by in a utv. Usually catches me but sometimes doesn’t trigger. Sometimes play with position to improve solar and cell. I know we get Verizon better than att so know your preferred carrier for that area. We also switched our phones to Verizon for this reason. One camera has always been flawless. The other has had intermittent issues (4*). Cs was okay helpful but didn’t refund the three months of no pics. Problem is when you try a fix and then do t go back to the lease that’s 3 hours away for a few months. So for a few months you don’t get pics. But no refund on monthly fee despite obvious ongoing problems. My friend had an issue with one of three cameras and they sent him a replacement. Overall it’s still worth it I think. Can’t imagine having to pull cards!! Had my two cameras for just over a year so far.Show lessOpinion-8ed
Developer Response
Hi there, we appreciate your review and thank you for sharing your experience. -KM
