Leave a Review SPYPOINT
Expectations
Spypoint cameras have fulfilled my expectations, I was worried about cell signal because where I hunt my cell phone doesn’t have much service or it is spotty, but with the large antenna they pick up very well, also was very impressed with the pick up range, mine camera says 90’ but it catches movement much further away! Cons. I wish I could link more camera to one monthly bill. And I wish they took a higher quality picture, I feel like I lose some definition through the text! But all in all if you want to get into the cellular cameras and not spend a arm and a leg I would recommend to the spypoint camera.Show lessgeterdone52
Apps not WORKING!
I am an insider member. I’m having trouble with cell links and I’ve been on the phone with Support most of the day. I’m getting notifications to my phone showing the small picture on my iPhone notification then when I open the app the pictures are not there! One tech told me I needed to update my updates are up-to-date!I don’t know what’s going on but there’s a problem ! Thanks ———————————————————— App is working better now! Hopefully it will continue to get better. I did the iso 15 update on my phone it may have helped. I’m running 14 Spypoint products. They made it threw a rough hurricane here in Louisiana must be one of the toughest conditions on cams an cell links . Lots of big trees down some hunting areas can’t get to from trees down. Long recovery ahead. Thanks for your response Spypoint!! MackShow lessCapt.Mack
Developer Response
Hello. We regret hearing of the hassle you are going through. You can rest assured that we are here to help. Please reach out to us via our official Facebook page in private and we will be able to provide you with assistance promptly. Thank you-EMSPYPOINT Micro not sending pics to the app
Call customer service today to notify them about the issue of their cameras not uploading pictures. They told me they had no issues. That system is up and working fine which is not true. I have about 25 spy point cameras in the woods during deer season I’ll pay for a premium plan at $15 a month. I’m only receiving anywhere from 75 to about 200 photos a month this month and on average I’m usually producing 2000 photos per camera. So I set a camera up in my driveway today just to see how many times it missed photos over 56 times that I walked across the camera view and I only got two pictures today. I have brand new batteriesWith a signal of about 75% which is moreThen enough to transmit photos to app . Very disappointed in five points performance this year I will be changing all my cameras out and running new cameras. I hope spa point sounds good on their product and fixes the issue soon.Show lessThe hooded Maganser
Garbage warranty and camera
I have a SPYPOINT Link Dark and in less than a year, my camera stopped working due to ants that managed to get inside. Called customer service and was told this was “natural damage” and not something that is covered under warranty because it’s not a defect. The customer service rep even asked if I knew how to close the door properly to keep bugs out!! She said even if I bought the camera and ants got into it a week later and ruined it, it would not be covered under warranty!! They gave me the option to pay a repair fee of $100 and then they would send me a new one. So my $200+ camera would then be $300+ with no additional guarantee that it wouldn’t happen again. I’m still trying to figure out why a cellular camera can’t do updates using cell service. If there is a firmware update, your camera will just stop working. Then you have to go get it, delete your SD card and install the update on it, re-insert it into the camera, install it and then put it back out. Old school. Very disappointed in quality of everything!Show lessGMowery
Developer Response
Good day. We hope you are well. We understand that this may be a frustrating occurrence, but this damage is not covered under warranty as stated in our policy. We understand that this can be disappointing. Rest assured, however, that we are here to help you with the rest of the problems. Please reach out to our customer service and they will make sure to assist you promptly: https://www.spypoint.com/en/support -EMGreat Company
I’ve been with Spypoint for several years now and I must say we have had a great customer relationship, all of this time. I have 3 cameras and yes with a few bumps in the road along the way (not many) but Spypoint has always been kind to me and we got back to seeing thousands of pictures in very brief time. I always operated with the concept that is “ if you are pleasant to them they always return it two fold”. I can tell that this is a Christian company and i have been loyal to them for that and I feel, myself that all of the Customerservice reps that I delt with have been experts at what they do!!! I look forward to doing business many more years with them. Thanks Frank Price Sr.Show lessiracan1
Photos won’t transfer...
I have 3 SPYPOINT cameras, photos rarely transfer. I’ve done the filmware updates regularly, all the trouble shooting tips. They will send random pictures every once in a while. I’ve watched dozens of deer standing in front of my cameras. They will take pics, they just don’t send them. They are basically just card pull trail cams. I put new batteries in all three cameras today, checked the app, updated filmware files on the cards, cameras linked and had 100% battery and service. By 11pm one camera said it has 100 pics but only 25 transferred. One other camera is showing no pics and 49% battery life after 5hrs. The third camera is showing 60% battery life and says 30 pics but none of them transferred.......if I could give negative stars I wouldShow lessyourcamerassuck
Spypoint products and customer service
Personally I believe that the Spypoint trail cam company is hands down the best!! The customer service being available via chat and on call. That alone is priceless. The tech support and knowledge that these individuals have amazes me. The detection range and clarity on the link micro and the sell link both are great!! I would recommend this to a friend and have. We both own three and we are always sharing pictures from the cell link and the link micro. The prices on a transfer plan just can’t be matched. I don’t have one negative thing I can find to say about the products or service from Spypoint!! Thanks for such an amazing product!!Show lesszincman2021
Honest review
I use the cell-link on my stealth cam. The Stealth cam has always taken great pictures since it is a higher end one. But using this makes it drop the resolution and you have to pay to get a better quality picture and you only can get 50 HD pics which is ridiculous. The setup doesn’t tell you that you will most likely need to update the firmware either. After I got it all installed I had to call customer service (which they are honestly really good, that was the best experience so far) to even find out I had to go back out get both SD cards, download the newer firmware on a desktop PC (hope you have one) then transfer that onto the cards. Now it kinda works as it sends the pictures to the web login more then it does on my app. The monthly cost I feel are not bad. I’m not sure which cell service it is using. I guess it picks which ever one it gets the best signal from and it gets 4 bars which classifies as 100% for them. Good product idea but it has some kinks to workout.Show lessKa1865
Cell link
Received one of these for Christmas, I spent two different days several hours on the phone could not get this to send pictures to my home support could not figure this out then they decided that there was something wrong with the camera. So I went and bought two more and used two different trail cameras they could not get any of the three to work, which tells me that whoever and support was not familiar with this problem. Three days later the last person I talk to had me do a factory reset I did it on all three cameras still could not get it to send the pictures to my phone. I am fed up with it at that point I had spent four days on the phone often on I put them in the box and returned them. I have talk to people to use these yeah they seem to be great I guess I just didn’t get the right support to help me figure it outShow lessmccray keith
Don’t be taken!
I went to bass pro to purchase 3 more Stealth Cameras. I met a person in a special uniform I assumed worked for bass pro. No he was there as a Spypoint sales person! He explained that what I really needed was a Spypoint. Then lead me to the counter to check out. But after finding out I had an apple phone he said these won’t work. We are out of what you need. But went ahead and ordered them. This required me to make a 2nd trip to bass pro a 1 hour drive to & from. Once I got them I was told I had to buy a subscription for each phone! What your sales man never mentioned that. Anyway I put them up and when I went back to check them 2 out of the 3 were missing the antenna. So I just called Spypoint & was told I had to go to your website to purchase new antennas she could not help me. Needless to say I really feel I was taken.Show lessTucks Trucks
