Leave a Review SPYPOINT
Worst customer service ever
I purchased and have had in the field since April 2019 a Dark Link camera. My camera quit transmitting pictures with all indicators on the camera showing a strong signal and battery strength. After 2 weeks and several phone calls the Customer Service had me do a hard reset and reinstall the camera to the website app. My Premium service plan was deleted and had to be reset up after another Trail period. SPYPOINT assured me that the first account was deleted and I would not be billed for the next month service. Guess what I was billed for the “deleted” account. Several more phone calls/emails, submission of my bank transaction and I was refund. Part 2 set up the account a second time every thing was working fine till the end of July when I started to get completely washed out over exposed daylight pictures. I used the text feature in the app and I would wait most times a day for a response. I would answer and wait. I finally kept manipulating the settings of the camera through the app and the daylight pictures started working. A few days later the night mode pictures went dark showing a full screen black image. Through all this I have given up on customer support help. They are untimely and do not seem to know the product very well. I Use the cuddelink system also and have had no issues running 4 cameras. I bought SPYPOINT because of the app & the camera so I am hoping that I can get it straightened outShow lessmgbowhunt
Average overall
50% battery used for over 800 photos at max settings and continuous photo transfers. Probably could stretch it to a couple months on easier settings. Trigger speed a little slow, missed about 20% of activity, similar to other past average priced cameras I’ve had. Wireless was fine for me. I mapped the cell towers to pick a set up spot that wasn’t too blocked, and got 100% transfer rate. 1st time setup was a little frustrating, but it worked itself out. App was simple and user friendly, but it claimed a cat was a turkey lol and only claimed 1 out of 20 doe pics as a doe. Maybe bucks work better. I loved the idea of being able to change camera settings from the phone, especially one windy days that eat up your SD card and batteries with trophy pics of shadows and swaying branches. Overall I’ve see much worse. I think it will shine best paired with a field scan or fast reliable regular camera. That way you won’t miss any SD pics at the end and yet still get a preseason peek from home into activity without disturbing your spot.Show less$eabastian
Link-Micro doesn’t sync and ZERO customer support
Basically have purchased a useless camera. Purchased link-micro camera and installed app. Followed directions exactly but somehow app shows that a premium plan was selected. Can’t choose the free plan and cant go ahead and pay for premium plan as the app tells you that you can’t upgrade to a premium plan because you are not currently on a free plan? Contacted customer support and they are unable to help as they don’t understand why a free plan can’t be chosen. Was told by customer support that there are issues with the link-micro and the app and that IT would have to assist. Was told to send email and the issue would be resolved in approximately 2 days. Going on 9 days now with no response from IT department and still have a camera that doesn’t work other than pulling the SD card to retrieve photos. Called customer support 2 days ago and was told that the IT department hasn’t looked at my issue because they don’t have time. No help and no information on when they will “find time” to try and fix this issue. Money and time wasted with this company. Plan to return camera and purchase a different brand.Show lessga_buck_hunter
You get what you pay for...
I bought the camera in hopes of catching a mailbox thief(s). Picture quality is ok not the best. Not real happy with the quantity of pics taken when it senses motion. Wish it took more. Caught 1 out of 3 thief’s on it. If the picture quality and frequency was better/more probably catch all 3. For the price of the camera tho I can buy 3 for the price of reconyx. Night pics have to be real close to capture an ok picture. If left on all day the batteries burn up quick. Good pics during daylight tho. Love the fact it can alert you when it takes pics and they’re on ur app on ur phone in case the camera happens to be stolen. Depending on how you use it i would recommend it. But for night security in a rural area with no power source close I’d say not so much. They definitely have the ability for improvementShow lessDoublezbulls
Good value
Overall I think this is a great app and camera system. Lots of options and really lets you keep track of your hunting spots for both game and security. Best of all I think the value for the cellular plans is very good. There have been a few hiccups with the technology, mostly my fault and the customer service has been very helpful , and they stood by their warranty when one of my cameras quit working with a quick replacement. The only suggestion I would make to SPYPOINT is I wish there was a way to turn the camera on and off or reboot it from the app so when there was a problem you didn’t need to drive out and do it by hand .Show lessJidc042464
Has worked flawlessly
I purchased my Link-Evo cameras to put on property I own that is 5 hours away. I wanted to make sure they “WORK” before I plant them out there. I chose which camera by checking the Verizon and AT&T Data maps for that Area, and AT&T Is stronger there. I set the cameras up in my backyard and ran them for 6 months . I read the directions FIRST , and learned everything about them . What batteries I need for what I want them to do ...What can happen to them..What they can do...Don’t do...How they work best ... And things that can go wrong.
Now I’m very confident they will work for me when I take them to my hunting property.
Since this is really a review of the APP. I gave it 5 stars because it is very intuitive . Clean and easy to navigate. Works great on IPhone.
It just simply “WORKS”. And that is a win in my book!
I’ve heard some stories of people having issues with the product. Well just keep in mind. You usually always here the news that is bad. What broke..What Airplane crashed. And not good news. Or what didn’t break. Or what Airplane landed.
I don’t care how good a product is. When there is a lot of it...A few mishaps will happen from time to time.
As far as my cameras, and this app. I have ZERO COMPLAINTS! Thanks Spypoint!!Show lessVectorActual
The app seems to need some work, especially when working with the dark cameras
The SPYPOINT LINK app is simple enough. It is missing several features that would make it more complete, but the biggest issues are the bugs in the application. Some of the bugs could be attributed to the application in the phone, and some of them are from the firmware in the radios and cameras for the dark model or in the web based hosted application it reports to. The schedule time ranges do not seem to like the starting time in the evening in the ending time the following morning. Trying to set the time ranges causes the time box to jump around on your screen while editing. The application only sometimes is able to update the camera settings. If you’re going to use the dark camera models, I would suggest you test them a great deal before mounting them in a difficult place. We have spent more time on the latter, then we would’ve expected.Show lessMidwest-Now
Not the perfect cellular camera, but pretty darn good
The camera isn’t perfect, but it does what’s advertised. It’s virtually a maintenance free camera in regards to battery life. What more can you ask for with a cellular camera. I do wish it had the option to send pics on demand, but every 2 hours isn’t bad. The transmitted pics are good, not great. More than good enough to get a good look a what’s been coming around. The pictures off the sd card are extremely good. You should be using class 10 card high speed card. My signal was 1-2 bars so installed an external antenna and now never below 3 bars. The camera won’t operate at it fullest capacity unless the signal is at least 3 bars. Remember that the camera is NOT associated with your own cell phone carrier. It’s all thru SPYPOINT. It’s very important to check what cell carrier has the best reception at your particular place. I added antenna to my at&t camera and my buddy gets a constant 4-5 bars with Verizon version and is about 1/4 mile from me. The only issue I have with the app is that most of the time I can’t check internal battery percentage. I have to keep pressing internal battery tab and it will just randomly pop up sometimes. Other than that, it’s a great camera.Show lessEscojen77
Developer Response
Thank you for your feedback. Glad to hear that you are making good use of your SPYPOINT product!Bad product and customer support
Photo quality is poor but I can live with that. What is the most bothersome thing is the camera cannot send images consistently, it will go extended periods of time between photos sent, this is despite activity in front of the camera and despite the camera connecting.
I sent a message to the customer support line and a response shot back saying to update the firmware. This is pretty annoying since the point of this camera is to be used remotely, but now I have a camera that is half way working until I drive 400 miles to fix it.
Additionally the English in the app and product specific website is poor. The app is clunky and does not always open the correct image that you click on the thumb nail. The website photo viewer has issues with the forward and back button. I would expect more out of a $400 product. Simply put the QA and usability testing of this product is severely lacking.Show lessTexas Brian 512
Working well
As a trail camera I would say it is average to slightly below average in picture quality and trigger sensitivity. When combined with the cellular capability and the price point I would consider this camera to be above average overall. This camera does have quirks. You need to format your SD card on your home computer before inserting into the camera. Also, if you are using AA batteries you should always use lithium. Don't use rechargeable batteries unless it is designed for this camera. My camera has been in use since early September and it is almost the end of October. My original lithium batteries are still at 100% charge and that is averaging 10+ pictures a day. I consistently have 2 bars signal strength. The app is extremely easy to use.Show lessDaniel723723
