YourParkingSpace User Reviews

YourParkingSpace Limited

Top reviews

Most RecentHighest RatedLowest Rated

Poor app, poor company

My account was enrolled for autopay, or so i thought, i added a car via the app, easy enough, done, off to work i go, i had to drive a different vehicle as someone had wrote my car off.

I realised no money had been taken from my account, and contacted customer support, who informed me that although i had added a car, it doesn’t add it for autopay, and i cannot pay for the 2 occasions i parked prior.

A couple days later, i have 2 parking fines come through the post, they can do nothing to help, i have to appeal, and funnily enough, the companies website they use, crashes when i try to appeal, avoid where possible, they’ll catch you out at every possible chance they get

Show less

JordanS94!

13 days ago

Doesn’t Accept International Phone Numbers

Does not accept international phone numbers and doesn’t explain the format it’s expecting. Can’t pay

clay_brooks

3 months ago

No dice for international travelers

As many others have mentioned frequently, you must use a UK number. Unfortunately this is not mentioned, the app gives obscure error codes, and the website gives even worse codes and errors Ended up using a random restaurant number to make it work (sorry to whatever restaurant it was).

Apparently you can have customer service do this manually, but who has time to wait for an agent while standing in a parking lot with your kids impatiently waiting?

Show less

perhydropyrene

4 months ago

Response from developer

Hi there, Thank you for your feedback, and I’m sorry to hear about the issues you encountered. Kindly note, our Technical Team had to implement a temporary stop to non-UK numbers from being able to create an account or sign up with us to prevent fake accounts from being created. As you rightfully mentioned, our customer service team can provide a temporary UK number if needed, but we understand this can be time-consuming. We’re working on ways to improve the experience and make the process more efficient. If you have any further questions or need assistance, please reach out to our Customer Support team by visiting YourParkingSpace.co.uk and going to the Contact Us page, or by sending a WhatsApp message to 07418 360 404. Kind regards, Ellie @ YourParkingSpace

Doesn’t work

The terminal worked perfectly after I fought the app for 20 minutes. Do not use

Go Oregon Ducks

5 months ago

Response from developer

Hi there, Thank you for your feedback, and I’m sorry to hear about the difficulties you faced with the app. We’re committed to improving our app to ensure a smoother experience for all users. Your feedback is invaluable in helping us address these issues. If you have any specific details or further concerns, please let us know by reaching out to appreviews@yourparkingspace.co.uk so we can work on resolving them. Kind regards, Ellie @ YourParkingSpace

SCAM BEWARE!

I booked parking via this app in Newport for the marathon, they advertised spaces at quite a few locations. I paid and received my booking confirmation. When I turned up at the location, a well known gym chain they had no idea what I was talking about. The gym had not let any of their parking spaces to this company. The gym were very kind and let me park because they knew I was about to run a marathon and they didn't want to stress me out! The manager called the head office and they had no idea either of a deal with the company to buy parking spaces. I paid for a parking space the company has no right to sell. BEWARE! I’ve seen other people report similar versions of my experience. I'm deleting this app.

Show less

nic234

5 months ago

Response from developer

Hi there, Thank you for sharing your experience, and I’m truly sorry for the trouble you encountered. If someone is advertising spaces that do not belong to them we will need to remove them from the platform immediately and flag them for fraud. If you could provide us with the address of the car park by getting in touch with our Customer Success team, we will be able to look into this and resolve the situation. You can do so by by visiting YourParkingSpace.co.uk and going to the Contact Us page, or by sending a WhatsApp message to 07418 360 404. Thank you for bringing this to our attention. We do hope to see you book with us again in the future as we're certain that we'll be able to win you over in no time at all. Kind regards, Ellie @ YourParkingSpace

Written by cretins

This is probably the second worst implemented app I have ever used. The UI/UX is abysmal and has clearly never been tested by real humans under real world conditions. Your Product Managers should be ashamed and your devs fired. You clearly don’t employ testers.

Grumpy Fenlander

5 months ago

Response from developer

Hi there, Thank you for your feedback, and I’m sorry to hear about your experience with the app. We’re committed to improving our User Experience and User Interface, so we take your comments seriously. Our team continuously works to enhance the app and your input is crucial for guiding these improvements. If you have specific issues or suggestions, please let us know so we can address them more effectively. You can do so by reaching out to appreviews@yourparkingspace.co.uk. We appreciate your patience and are dedicated to making the app better for all users. Kind regards, Ellie @ YourParkingSpace

Please fix asap!

It continues to show me spaces that are not available on the dates selected for monthly parking.

JustinG777

6 months ago

Response from developer

Hi there, Thank you for your feedback, and I’m sorry for the inconvenience with the availability of parking spaces. It’s frustrating to see spaces that don’t match your selected dates. We’re working to improve the accuracy of space availability in our app. If you could provide more details or specific examples to appreviews@yourparkingspace.co.uk, it would help us address this issue more effectively. Kind regards, Ellie @ YourParkingSpace

Horrible App for NonUK resident.

In this global age the app only accepts UK mobile number is simply incompetent or inconsiderate. You will need some type of UK phone number.

pei wei fan

7 months ago

Response from developer

Hi there, Thank you for your feedback. Currently, our app only supports UK mobile numbers for verification due to system limitations. In the meantime, our Customer Care team can provide a temporary UK number to assist with your booking. If you need further assistance or have additional concerns, please contact our support team by visiting YourParkingSpace.co.uk and going to the Contact Us page, or by sending a WhatsApp message to 07418 360 404. I'm confident that you'll find our team more than helpful. Kind regards, Ellie @ YourParkingSpace

Poor Compared to Others

I’ve used lots of different parking apps for the various different brands and I found this one by far the hardest to set up and use. The car park was full of cameras and signs saying the cars number plate had already been scanned and there as only a short time to pay. I entered my details multiple times, but the continue button remained greyed out with no explanation as to why and despite the fact that I’d chosen I’ve already parked and the car park being a field that was less than a quarter full it kept flashing up a message saying there were no spaces to book. The worst thing though I found was that there was nowhere in the app until after I’d managed to pay, or on any of the signs in the car park with a phone number to ring for assistance.

Show less

Craig51559

7 months ago

Response from developer

Hi there, I’m sorry to hear about the difficulties you encountered with our app. To help us address these issues, could you please provide more details about the problem you experienced, including screenshots if possible, by sending them to appreviews@yourparkingspace.co.uk? Kindly note, our Customer Service team are always available to help with any concern you may have. You can reach our Customer Support team by visiting YourParkingSpace.co.uk and going to the Contact Us page, or by sending a WhatsApp message to 07418 360 404. Kind regards, Ellie @ YourParkingSpace

Painful frustrating experience for space owners

Now whenever I try to login to see a booking that somebody has made for my own parking space that I have listed (using the booking links from confirmation emails) it directs me to the app where I can only see parking I've paid for in public spaces and the driver view. In the past I've had to switch between driver and owner views, I now can't access my Space owner View anywhere, I have a booking this weekend at my home space which I'm trying to check and now can't access the details to contact the owner or view my account balance to receive my earnings and so on. Awful experience sadly. Shame as it's such a great idea to rent out your spare parking spaces to earn a little bit of money and help other people. 😞

Show less

champagne_supernova

8 months ago

Response from developer

Hi There, I'm sorry to hear you're experiencing a technical issue when trying to manage your listing. I've flagged this to the relevant team to look into. In the meantime, I would suggest logging directly onto YourParkingSpace.co.uk from your web browser to manage your listing and bookings. I appreciate this may be a bit inconvenient for the time being, and thank you for flagging this to us! Kind regards, Ryan @ YourParkingSpace