Planned Obsolescence???
Purchased SmartFire in 2019 then told no longer supported in 2022. Was working until most recent App update (late January to Early February 2024) now it cannot be seen in App even though it is connected WiFi (I have a managed system so can see what is connected). Decided to reset WiFi on unit and now I cannot register device at all in App. Seems like a good way to get someone to upgrade so I have…to another brand that looks after their customers.
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Doesn’t want to work
I can’t even login to the app. It wants me to use social but Facebook doesn’t support it.
I tried Apple login - never left the login screen. Tried to make a profile with my email address. Wouldn’t let me create it.
It used to work, but stopped today mid cook. And now there is now way for me to get it to work. I’ll have to manually control the fire and use my instant read to check temps.
The device costs hundred and without the app is useless.
I tried Apple login - never left the login screen. Tried to make a profile with my email address. Wouldn’t let me create it.
It used to work, but stopped today mid cook. And now there is now way for me to get it to work. I’ll have to manually control the fire and use my instant read to check temps.
The device costs hundred and without the app is useless.
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Frustrating
App always freezes if I leave it and the return to it. Need to always shut down app then restart to get accurate reading. Also often reads there is something on the food probes when there isn’t.
Smartfire is only 1-2 years old and very well cared for.
Smartfire is only 1-2 years old and very well cared for.
Smartfire 5
Non existent support, their help is worse than useless. They don’t reply to emails for help. A nightmare of a product to set up. Is the product good, who knows, can’t get it going. No support at all. The manual is useless.
Extremely worthwhile controller!
As a newbie when it comes to smoking meat, it has been very helpful having the Smartfire controller on the smoker. After some initial struggles to get it to connect to wifi, I got the app updated and it has worked like a dream ever since and has made smoking meat the easiest thing ever. Totally worth the money.
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Email login not working
Love my Smartfire, but email login on the iOS app no longer working
Brilliant
Brilliant App, some versions have had bugs but these have always been fixed. The online and Facebook community are fantastic for any issues and advice with the developer probably the most active in assistance of any app or software I’ve used.
My old V4 is still going strong, but when that finally dies I will get the new version Smartfire without even considering any other temp controller
My old V4 is still going strong, but when that finally dies I will get the new version Smartfire without even considering any other temp controller
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Indispensable
Great product. Love it! Initial issue pairing but developer provided great support.
Response from developer
Hi fake user, we don't have any 'Nick White' in our support system (it was Christmas Holidays and we advised folk it was skeleton staff from Christmas Eve to the 10th) or our order system.
Good, but can be better
Overall it works as designed: the temperatures are good and I can follow the progress nicely on my phone.
A couple of things would be nice:
1) put the time on the x-axis of the combined graph.
2) add a stopwatch/timer which I can start and stop manually
3) add a algorithm which tells me what time the food is ready. You have the progress of the temperature, so you can calculate when it reaches the selected temperature.
But overall I’m pretty satisfied with it.
A couple of things would be nice:
1) put the time on the x-axis of the combined graph.
2) add a stopwatch/timer which I can start and stop manually
3) add a algorithm which tells me what time the food is ready. You have the progress of the temperature, so you can calculate when it reaches the selected temperature.
But overall I’m pretty satisfied with it.
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Old app was more stable
New app might look better but is difficult to use and not very reliable.
