Great App
If you have student loans through Sallie Mae, I highly recommend this app! Very user friendly. You can view details of your loans & balances. You can also make payments or set up monthly drafts! This app sends notifications to your phone with reminders as well. I wouldn’t be on top of the loan payments without this app.
My only complaint is that you can’t set up auto payment if your payment is past due, so there were several instances that id be late on my payment, and would want to set up auto-pay so I wouldn’t forget again, and I couldn’t set it up until 24-48 hours later after the app recognized my payment, so I’d inevitably forget to go back and do it afterwards.. and then of course have another late payment.. but ultimately, that was my fault. Overall great app!
My only complaint is that you can’t set up auto payment if your payment is past due, so there were several instances that id be late on my payment, and would want to set up auto-pay so I wouldn’t forget again, and I couldn’t set it up until 24-48 hours later after the app recognized my payment, so I’d inevitably forget to go back and do it afterwards.. and then of course have another late payment.. but ultimately, that was my fault. Overall great app!
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Payment Systems Need Help
Multiple times I have had Sallie Mae take the amount of my account only to return two days later and then send me and my co-signers emails saying the amount is past due. You need to fix your instant payment system. Seriously. An Apple Pay integration would make your organization so much more money. The younger generations don’t use checkbooks anymore! It’s time to innovate
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THE WORST
The app is fine but as a company, Sallie Mae is the absolute worst! DO NOT TAKE OUT LOANS THROUGH SALLIE MAE. There is no income based repayment plans until you default on your loans, THEN they will give you more repayment options (and that will negatively impact your credit score) I’ve been paying $1000+ per month for the last 8+ years and have BARELY seen my total go down at all. Even during the coronavirus pandemic there were almost no helpful solutions/deferment options unless it was governmentally mandated! IF I COULD GIVE SALLIE MAE ZERO STARS I WOULD. JESUS CHRIST.
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Worst loan company
The absolute worst company I’ve ever had the displeasure of dealing with. After i abruptly lost my twin who was shot Sallie Mae was the least bit understanding to my situation. I missed a payment before I reached out to ask for assistance (this wasn’t the first thing on my mind at the time obviously) they refused to give me any help not even one month forbearance nothing at all and I was out of work for almost 2 months. After not paying for a couple months bc I did not have any income coming in they destroyed my credit from 750 down to 600 just for not paying for 3 months. Only then did they decide they would work out a plan that worked for me. Stay away at all costs.
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Security screen poorly done
The security screen to access the account while on a cell phone is done poorly. When you select the option for text or email, it doesn’t allow you to leave the screen and return without wanting to send a new one. Very frustrating! If cell phones shouldn’t be used then it should state that somewhere
Poor Service
Do not borrow from this bank. They will not work with you.
As someone who is unable to finish college because of financial situations, I have to pay my loan debt a little earlier than most students. Having to work a low-income job, I simply asked for Sallie Mae to lower my montly payments so I can meet my montly payments. They said that they would help only for them to contradict themselves shortly after saying the exact opposite. They offered no alternate beneficial solutions. Now, I’m stuck having to pay large sums of money and being unable to make my monthly payments. For future college students, do not borrow from this bank. They will not work with you and will financial cripple you.
As someone who is unable to finish college because of financial situations, I have to pay my loan debt a little earlier than most students. Having to work a low-income job, I simply asked for Sallie Mae to lower my montly payments so I can meet my montly payments. They said that they would help only for them to contradict themselves shortly after saying the exact opposite. They offered no alternate beneficial solutions. Now, I’m stuck having to pay large sums of money and being unable to make my monthly payments. For future college students, do not borrow from this bank. They will not work with you and will financial cripple you.
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I Hate Sallie Mae
I just want to pay my loan off , once and for all and be done . Sallie Mae should be called Stalker Mae . I am happy to be keeping up with my loan payments on time because I got a better job that’s it , they are not harassing me anymore . I don’t have nothing nice to Sallie Mae , they were horrible to my co-signer , and I when the pandemic first started unforgettable. The harassment in phone calls , emails, and mail was ridiculous .We were behind in our payments , they were not helpful at all during the pandemic, not sympathetic when people finances were low . I don’t recommend Sallie Mae loan services at all , save yourself.
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Late notification
The app is not bad at all. Very easy to use. The main problem is I will receive a notification when my loan is past due. It’s not helpful. I appreciate the notification but a late notification is not useful. Not sure if I can change the settings but it happens too often.
App works okay - Auto enroll payment feature is a Scam
I would recommend not auto-enrolling your loans for easy payments. I always check on the day my loans are due and the amount says $0 but then a week later they slap a late fee of almost the same payment amount and claim I didn’t pay on time. So I’m basically paying them an extra loan payment a month due to their system NOT charging my bank. I will go back to manually paying my loans since I can’t afford to pay double my payment due to their system errors. I urge you all to not fall for their scam like I did.
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Loan Payment
This app doesn’t allow you to make a payment on a single loan if you have more than one and in many cases people will because sallie Mae doesn’t allow you to add on to previous accounts when asking for loans for following semesters/years. I have my loan I took out years ago on auto debit for my oldest daughter. My newest loan is for my youngest who is starting her sophomore semester—payment was due but it added the payment amount for the first loan and wouldn’t let me separate it. Subsequently, I had to make a payment on that loan to pay the newest loan ontime while knowing the transaction for the auto debit will auto draft 3 days later.
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