Leave a Review Pei Wei Online Ordering
disappointed
i have eaten very offen at pei wei but i chose to order for delivery this time when it was delivered i open it and had a ton of fried rice but not very much of the Mongolian beef it was to be a full order and look like a small or 1/2 order all those i still love their food it was a disappointment when i saw my delivery order mushrooms were almost non existent but ton of green onion ☹️ i may try again and hope i get what i order this timeShow lessfwild
Useless app
I have never been able to get this app to work. I forgot my password, so went through the password reset procedure — it takes 10-15 minutes for the reset e-mail to arrive.
Then, when I finally reset it, and type it into the app, I get an error message saying, “Phone already in use.”
I have tried several times over the past several months to use this app — only to have to just order in person. If this is how much PeiWei cares about their app, I might as well find someplace else to order from.Show lessYoSaffBridge11
Never Works
I’ve tried using this app two different times and neither time was I able to complete my order. I had to resort to using my computer or placing the order at the restaurant. The biggest problem is the app forces you to turn on geo location although I don’t want the app to always check for my location. This is clearly a flaw that violates privacy options. I am perfectly capable of identifying my location and the closest restaurant. I have since deleted the app and won’t use it again.Show lessNoGo2011
Crashes at checkout
This app is terrible. It crashes at checkout every time. I can’t get my rewards unless I use the app to order or am in store- there’s no where to enter rewards if you order online. App is pointless unless you’re in store since I can’t complete a transaction. I spend 15 minutes every time trying to order and end up going in store or online. So frustrating.Show lessAehueneke
Love pei wei
I love this place. I go here probably once a week if not more. The only thing I would change about the app is to have more specials/deals. It’s hard to find on the app and would be nice to see them on there rather than just on the website! Other than that it’s great, not sure why there are so many people complaining and leaving bad reviews.Show lessRotorprior
It's not that difficult
Such a difficult app to use and it's not intuitive. I attempted to place an order for curbside pickup but the app wouldn't accept the make model and color of my car. I got all the way to the end had to cancel out of my entire order to attempt to enter my car info again. Finally gave up and just called the place to order.Show lessElitewink
More convenient than web site
I originally rated this lower because it didn’t offer the small option for rice bowls, but I see they no longer offer that option in the restaurant, either, so that’s not a negative about the app. The regular size is still too much food for one person, though!TripHopHiker
Slow to start but I see promise
Nice app but after just downloading, it crashed the 1st two times while I was just adding my info.
I found the ordering very simple and cleanly laid out. But what I found and why I can never order from the app is that it does not allow you to edit your order, such as removing the spicy tuna and replacing with a 2nd tuna poke’ in the poke’ bowl or instead of removing rice, how about allowing us to remove lettuce as well. Just place rice on bottom instead. A poke bowl really should never have lettuce but mine was not great lettuce last time and I ended up throwing it away anyway. Lets save you time and money. Thanks for listening. Lets try to get that option to say “light spice or no soy sauce” etc.Show lessRebel Revel
Developer Response
Hi, we’re so sorry to hear about your issue with online order. Can you please reach out to guest.services@peiwei.com with these details so our team can follow up with you directly?How about some nutrition facts?!
Really frustrating that you can’t see full nutrition facts for the menu items. Calories is provided but nothing else. Went to company website. They aren’t available there either. Especially with the big changes to the menu this is unacceptable. I will not eat from a place that is too ashamed of their foods nutrition to publish it.Show lessAZTWINSMOMMY
Waste of time
Doesn’t send email link to reset password. Keeps asking for location. Can’t complete gluten free and regular food order without being bumped and asked for location again. Had to call in take out order after frustrating 10 minutes trying this app.susantalk3601
