Leave a Review Pei Wei Online Ordering
Fairly useless
Very disappointing app. First, it’s always wanting your location to find closest places. I happen to live near a Pei Wei, I don’t need to app to find for me. As for when I travel, I much prefer to find local restaurants. Next and most glaring omission is that none of the daily specials show up on the app. Its fine for checking points balance or finding locations but not much else. To get the specials you need to signup for emails - then they bombard you with daily emails - overkill marketing! I go maybe once every 2 months and no amount of specials will increase that. Too many other foods I like. I had to unsubscribe- just too many emails I don’t need. They could take a look at Starbucks to see how to build a useful app. I get one maybe 2 emails per week from Starbucks. Plenty enough to see the offers. But then all the offers are in the app so it’s even easier to see the recent deals. I like pei wei every so often but I hate the constant emails and I hate the app.Show lesscheme75
Developer Response
Hello Thank you for your feedback and we apologize for the inconvenience experienced. We would request you to email us at guest.services@peiwei.com and share a detailed description of the issue you are facing, as that would help us in assisting you further. ThanksDelivery-not really
I submitted an order for “free” delivery, put a 15% tip on the online order, which was about $3. Got a text saying it was really Door Dash doing the delivery. When the driver arrived, I asked if she got a tip from the receipt. She said she didn’t know and there was no monetary receipt even with my order to look. So I gave the door dash girl the only small bill I had, $5.
I spent $8 for what was supposed to be free delivery and $3 of it just for someone to stick some stuff in a bag and not even include the receipt.
Will never, ever use again.Show lessColey673
Worthless
As others have pointed out, this app became truly worthless after the last update. I open the app and am asked to verify my information. Now, at this point I have two options. I could hit okay, but get an error the phone number format is invalid. So this essentially leads me to the second option either way: retype the phone number without parentheses. I hit okay, it takes it, and then returns to the same verification screen. This begins the endless cycle of verification requests... I couldn’t use the app functionality if I really wanted to.Show lessHexedBoy
Developer Response
Hi, your feedback was extremely beneficial, and we made an update to the issue you experienced! Please take a look and let us know what you think!Can’t get past successful login screen
Have an account (works just fine to login via website), and login to this app with it. It successfully brings my account info and IMMEDIATELY demands to VERIFY the info; I do (is same info I see on my profile) and click SUBMIT, and then if pops up a message to type a 10-digit phone number (which is ALREADY THERE), no matter what phone number I type (with or without dashes) is ends up in constant loop of never letting me past this Verify screen, rendering the app useless and no way to contact Help/Support either. Lame. Have uninstalled and reinstalled to no success.Show lesstheGmanTx
Developer Response
Hi, your feedback was extremely beneficial, and we made an update to the issue you experienced! Please take a look and let us know what you think!Stuck in loop asking for phone number...
App doesn’t work. It constantly asks for a phone number before confirming the order. I enter my phone number and it loops back to the same screen with my phone number filled out, but with the “1” automatically placed in front of it, then it gets mad and demands a 10-digit number. I remove the 1, enter the 10-digit number and start the whole loop over again. The problem keeps going even after force closing the app. Just doesn’t work.Show lessDr. J.O'R.
App needs work but food is good
Whenever I provide my phone number at the store for an in-store order, the order credit never appears in the app. It doesn’t matter which Pei Wei u go to. So I have to scan in purchase myself. Except sometimes that doesn’t woman’s u have to enter the numbers and wait for a credit. Store employees acknowledge problems but it never gets fixed. Lots of other annoying problems. But food is goodShow lessricardo in Phoenix
Fairly worthless
Are use this app to mainly order from favorites for past orders. However when it tells you that an item in a task order is no longer available you have no way to modify it nor are you able to see the items in the order. Always let you see is the total and where you got it. Also confusing is at the top of the screen it says “Congratulations! Your order has been successfully placed“. This makes you believe that your order has been placed when in reality it has not. This is simply the confirmation page you got when you place your order the first time. Pretty confusing until you figure this out. This app still needs quite a bit of work and I’m surprised that they released it with such limited functionalityShow lesshtown1226
Developer Response
Hello Thank you for your feedback and we apologize for the inconvenience experienced. We have released v2.0.5 and would request you to update the app to the latest version. Also, please email us at guest.services@peiwei.com and share a detailed description of the issue you are facing, as that would help us in assisting you further. ThanksNot useless, but pretty close to it
Order customization needs massive improvement. The old web based application was much better at this. No support for Apple Pay and no way to save multiple payment options outside of actually ordering something and saving a credit card at that time. It’s easier and more convenient to call or walk in to the restaurant and give a human your order.Show lessjev1313
Easy
Love how easy it is to pop in and order for our family of 7! Makes for an easy dinner or lunch during our hectic days.moewhit
There’s always a notification on the app
So I like the app and all but there is always a notification showing on my app. When I open the app to check it, supposedly on the “news” section, but there’s never anything there. 😒🙄 it’s pretty annoying and it keeps reappearing a little after I close the app.Ieufemia
