Worst app ever
Every time I open this app it never lets me in and tells me my log in info is incorrect! This is the worst app ever invented!!
Please fix this one thing
As of the update for August 2023, I have noticed that when manually entering time, the scrolling feature is harder to use. The scrolling is choppy and when indicating the time you want to select, it is not at the very bottom, and I’m constantly selecting the wrong time. The color of the text is only very slightly different and it’s hard to see the difference in the time you are wanting to select vs the rest of the scroll.
Aside from that, the app is very convenient and easy to use. It is feature rich and saves time having everything in one spot.
Aside from that, the app is very convenient and easy to use. It is feature rich and saves time having everything in one spot.
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Response from developer
Our goal is to continuously improve, and we are always working hard to enhance the app. Thank you for your valuable feedback!
Ridiculous app do not download
Always want to change password. Its buggy then you forget your new password becoz it asked me so times to changed it. You should have an option if you want to change it or not.
Broken app
Honestly wish my company would just go back to paper paystubs this app is horrendous 0 stars for me.
Stupid app
One of stupid app that i have to use.. Not easy to access. Every 3 to 6 months App want us to change the password.. I tried 2 times to change the password it say multiple entry..
Unreliable
The idea of this app was great. Consolidating multiple apps into a one-stop place for everything. Sadly, the app is extremely unreliable. It fails to load, fails to log you in at all, or certain components fail to work whilst the rest work just fine. The part I need on a daily basis, the ability to clock in/out, seems to be the most unreliable of them all.
I don’t understand why a gaming app about flinging chickens at structures works flawlessly 99% of the time, but a “professional” service app, with very basic components works only about 50% of the time.
One central app sounded great on paper. The reality has been a buggy unreliable headache. I’m hoping my employer sees the light and goes back to the old apps we used before. Apps that worked pretty consistently. I’d rather have to deal with the “inconvenience” of needing multiple apps than have to spend another year with this.
I don’t understand why a gaming app about flinging chickens at structures works flawlessly 99% of the time, but a “professional” service app, with very basic components works only about 50% of the time.
One central app sounded great on paper. The reality has been a buggy unreliable headache. I’m hoping my employer sees the light and goes back to the old apps we used before. Apps that worked pretty consistently. I’d rather have to deal with the “inconvenience” of needing multiple apps than have to spend another year with this.
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Does Not Work
I am basically a one-person HR department for a company that uses this app so staff members have access to their own information (payroll, time clock, pto/sick requests, etc). The frequency in which staff members come to see me because their app just DOES NOT WORK is astounding and the fact that the error message will tell them to see their HR department for help is just comical because I simply do not have access to their information!! They will put in their EEID & password and the app will say it’s incorrect when it IS correct. Staff members are consistently having to continue attempting to sign in until they’re locked out & have to reset their password the next day. It is ridiculous that they are hardly ever able to access their information when that is the whole point of them having the app. With the way the system is set up, I do not have access to their payroll information which is what they need a lot of the time so I end up having to just turn them away because there is nothing I can do for them. Everyone in management I work with (and across the company) also hate this app for the same reasons. I try my best to do what I can for my staff but this app makes it impossible.
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Response from developer
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please contact us at feedback@ukg.com.
Never had so many issues with something
This app and the whole website and everything about this company is so poorly organized. The amount of times I have to change my password or can’t log in because I’m not on the specific log in page is unbelievable. I don’t know why I have to go through 7 different login pages to find the right one. Then when I finally have it figured it out, I get repeat emails about stuff that I already completed but I convince myself there’s something more, and end up emailing someone to which I receive little help and they fix problems that aren’t problems. Like I email for one issue and they solve it by changing my password. That’s if they even respond in a timely manor. I wish they would just centralize it and make it easy for people.
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Has literally never worked
I’ve been using this service since I started my job at my current company last July. Not once has this app ever been able to sign in. Everything is always correct. But without fail, every single time, for 10 months now, I get this error: “We’re having trouble connecting to the sign in server. Please make sure your internet connection is working and try again”. Well, if my internet connection was the problem, then why am I able to leave this bad review using the same device at the same time I am getting the error? I’ve tried 3 times since I started typing this review until now when I am finished. Your app is worthless. Hire better developers. I always have to use my laptop to check pay stubs. Which is ridiculous in 2023.
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App not working
For at least two weeks I have not been able to log in. It says “we’re having trouble connecting to the sign in server. Please make sure your internet connection is working and try again.”
My internet is working fine. I have wifi and if not, my data should be sufficient.
Please fix so I can access my pay information!
My internet is working fine. I have wifi and if not, my data should be sufficient.
Please fix so I can access my pay information!
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