Canary Mail User Reviews

Canary Mail

Mailr Tech LLP

Utilities

Productivity

Reviews Summary

Positive highlights

💻

This app hasExcellent AI integration, especially with calendar events

🔒

This app hasSecure sending and read receipts

🔍

This app hasTracker blocking

🗂️

This app hasIntuitive inbox organization with sorting buttons

🆙

This app hasFrequent updates with bug fixes

🔔

This app hasApple Watch notifications are better than similar apps

🗓️

This app hasAdding events from messages works well

✨

This app hasSeemingly receptive developers and app still in active development

Negative highlights

⚠️

This app hasInconsistent and slow email refresh and sending, especially on iOS

📷

This app hasBlurry and hard to read message rendering

🔍

This app hasInability to search all emails

🔔

This app hasSmart notifications sometimes allow unwanted emails through

⏱️

This app hasSlow recognition of new emails by the 'For You' feature

🗂️

This app hasCluttered and dated UI compared to similar paid apps

🗑️

This app hasUnreliable email deletion and archiving, with emails sometimes reappearing

🔋

This app hasFrequent crashes, especially on Mac

🔌

This app hasLaggy performance in loading, deleting, and refreshing emails

⌚

This app hasNo Apple Watch complications

Top reviews

Most RecentHighest RatedLowest Rated

Unfinished and unusable

The biggest showstopper is that you can’t set a “from name header” if you use an alias. You’ll be stuck with your full email address as the from name. Support seem to consider this a feature request rather than missing core functionality.

Other than that, while it has a clean, polished, and very customisable UI, it just feels a bit glitchy — messages I archived yesterday briefly flashing up in my inbox today; moving the cursor around a message on a touch screen always selecting text rather than just repositioning the cursor; messages sometimes pinning themselves for no reason.

I want to like it, because the AI implementation is the best I’ve seen in a mail client, and it’s AI did help me quickly clean out my mailboxes and get to zero inbox for the first time in forever.

But it feels like it’s trying to run before it can walk, and not being able to set a from name is a blocker. Sorry, Canary, you only get one chance to make a first impression 🤷🏻‍♀️

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minaondrums

a year ago

Response from developer

Hi, we’re sorry your experience with Canary Mail wasn’t at the standards we strive for, but we appreciate you taking the time to give us feedback. We're constantly improving Canary and this will be forwarded to the development team for consideration. - Canary Mail Team

Has serious potential

Has serious potential, but I’ve found a few bugs that I would love to get help with. If only I could get a response from tech support. I would actually pay for this app, but at this point it’s not worth it :(

After posting the above, I received an email requesting my ticket number. However, I have found no way to contact Canary technical staff to receive such a ticket number. If someone from Canary sees this review, I’d be happy to converse offline to improve the product and process. Thanks in advance.

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Jamie2533

a year ago

Response from developer

Hi, please share your ticket number here, so that we can investigate. - Canary Mail Team

Too buggys

I was ready to do away with iOS mail and was hoping this could be the app. Unfortunately, it’s too buggy which makes it unreliable.

Couldn’t set up yahoo through manual server settings. Sometimes you can expand your mail account to access subfolders like sent or drafts etc. specific for that account, sometimes you can’t. Most of the time your forced to go through the shared inbox etc. It also seems to change between devices.

Mail seems to fetch slower than it should. A big part of email these days is deleting them. I get that there is AI based removal built in but why does the manual common removal take an extra tap then on iOS to begin selecting emails? Why when selecting emails some senders pictures take the place of where the select dot should be? Deleting and selecting email should be as fast and easy as possible.

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mrs. chanandler bong

a year ago

Response from developer

Hi, we’re sorry your experience with Canary Mail wasn’t at the standards we strive for, but we appreciate you taking the time to give us feedback. Please reach out to support via the in-app Help button or submit a support ticket here: https://canarymail.zendesk.com/hc/en-us/requests/new. - Canary Mail Marketing Team

Crashes

Not able to use due to multiple crashes. Appears to be not compatible with iOS 17

Mwassef

a year ago

Response from developer

Hi, this is incorrect. Canary is compatible with iOS 17. Please reach out to us at https://canarymail.zendesk.com/hc/en-us/requests/new for us to find you a resolution at the earliest. - Canary Mail Team

Email app for Canary’s shareholders

Switched from Spark hoping this would be an email client that works. Unfortunately Canary fell into same pattern as Spark: introducing new features to please shareholders while disregarding ongoing issues with basic functionality.
Insane unnecessary gamification, multitude UIUX that makes no sense. Many features that are not standard to any other email clients are turned on by default which caused me a lot of problems.

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Roman N

a year ago

Response from developer

Hi, we’re sorry your experience with Canary Mail wasn’t at the standards we strive for, but we appreciate you taking the time to give us feedback. Please reach out to us at https://canarymail.zendesk.com/hc/en-us/requests/new for us to find you a resolution at the earliest. - Canary Mail Team

Constant issues

Constant issues with emails not sending (showing in sent box, and in iCloud mail inbox), but never sending. Worked for the first email, and it refused to send again. Native iCloud app works, so no issues with iCloud email server. Sent emails also show up in iCloud.com and iPhone mail app when sent with canary, but recipients never get them.

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Sierra_1804

a year ago

Unreliable at best...

I've been using Canary as a "Pro" subscriber for a number of years now. I've never been completely happy with it, it just seemed like the best choice as a replacement for Newton when I was forced to find a new client.

It's always been glitchy but until recently I've held to the idea that it's still probably the best option for me. However, recently it has stopped loading/displaying entire folders. When attempting to contact support I found myself directed to the knowledge base page with the email support function also not working.

At this point I'm just looking for a replacement before I cancel my subscription and stop using Canary all together. Unless you're ok with potentially not seeing and/or not being able to access your email, I'd suggest you skip Canary.

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MarkChøcølate

a year ago

Response from developer

Can’t make a folder

After much frustration trying to create a folder in my inbox I found it can only be done from my laptop interface
What a waste of time trying this app out
Can’t use a basic function on the iPhone UI

A W 208

a year ago

Response from developer

Hi, this is incorrect. You can create a folder via Canary > Accounts > Folders > Tap on '+' icon to add a folder. Please reach us here if you need more info: https://canarymail.zendesk.com/hc/en-us/requests/new. - Canary Mail Marketing Team

Decent vision, but not yet impressive

Kudos to Canary for showing a vision of where email is heading and how it can serve us better via AI, but this feels like a demo app I paid way too much for. I work in the conversational AI space and assumed Canary might have early mover advantage, so I made the purchase. Ai features are rudimentary and summarization is so basic it’s often not better than the subject line. Canary may be exciting to use for someone who doesn’t know any better, but for those of us covering the AI space, Canary is an early mover with no clear AI advantages over using other means to arrive at the same insights. They may quickly be eclipsed by native mil app functionality in the near future. Also, the in-app browser function, especially with additional security turned on, is a disaster. I'll try it again in a year and see if it’s an actual showcase for the technology. Right now, it’s very unimpressive unless AI is brand new to you.

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bakerhood

a year ago

Response from developer

Hi, thank you for taking the time to leave us a review here – Canary Mail is a product of a lot of people’s passion and hard work, and we want you to know our team truly appreciates it! I’ve passed on your feedback to our team so it can be considered for our product roadmap. We're excited to have you be a part of our journey! - Canary Mail Marketing Team

Horrible UI changes

Been using this for a while, but there have been some horrible UI changes recently. On every email there is now a summarize section, which is blue on black, so it stands out. No way to remove that, without me paying for Pro.

An update to this for yet another ill thought out UI change. As is the current trend of everyone, they’ve added an AI option. The button for it is right beside send. For fat fingered folk like me, I’ve hit it by mistake so many times.

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GeorgeC64

a year ago

Response from developer

Hi, you can toggle OFF 'App Progress Bar' via Canary > Settings > Toggle OFF 'Show App Progress Bar in Inbox'. If you need further help, please submit a support ticket here https://canarymail.zendesk.com/hc/en-us/requests/new - Canary Mail Marketing Team