Bang & Olufsen User Reviews

Bang & Olufsen

Bang & Olufsen a/s

Entertainment

Music

Reviews Summary

Positive highlights

🎨

This app hasCreative EQ

🔊

This app hasGreat sound quality

🔋

This app hasExcellent battery life

🎨

This app hasCustomizable sound profiles

🤖

This app hasReliable firmware updates

🤖

This app hasSeamless Bluetooth connectivity

🤖

This app hasIntuitive and easy-to-use app

🤖

This app hasResponsive and helpful customer support

Negative highlights

🔇

This app hasUnreliable noise cancellation

🔇

This app hasMultipoint Bluetooth issues

🔇

This app hasLack of Bluetooth connection control

🔇

This app hasBuggy firmware updates

🔇

This app hasInconsistent app performance

🔇

This app hasMissing features (e.g. volume slider, previous track control)

🔇

This app hasCompatibility issues with certain devices

🔇

This app hasForced account creation to access app features

Top reviews

Most RecentHighest RatedLowest Rated

Firmware Update Ruined Beoplay EX

It just keeps getting worse with my Beoplay EX headphones. They sound great! When they work. Use multipoint? Your audio will drop out constantly. Sometimes you'll have to turn them off and on completely to get audio working on any device again.

God, what I'd do to be able to easily control Bluetooth connection priority, or at least turn multipoint off. Every single firmware update makes the Beoplay EX headphones worse. I would return these if I could, but Bang and Olufsen took months to completely ruin these headphones, and now I'm stuck with this trash. More control over Bluetooth settings is a must, it would at least let us work around the worst implementation of multipoint I've ever heard. I've never been so frustrated with a Bluetooth device. Ever. It's infuriating. About Bang and Olufsen products in general. They'll break your device with a firmware update with no way to revert and you'll be stuck with a $400 paperweight.

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Dani_EG

a year ago

Response from developer

Hi Dani. We're sorry to hear that you are facing connectivity issues when using multipoint on the unit and we'd be happy to help. To properly assist you, please contact us via https://support.bang-olufsen.com/hc/en-us. Kind regards, Bang & Olufsen Customer Care

Life-Changing

The Radio feature alone justifies buying any B&O speaker, as pricey as they are (though to a large extent you get what you pay for). But this app is a thing of wonder, especially if you use station presets on your speaker or remote so you don’t even have to open it. But when you do it’s clearly set out and easy to use. B&O’s innovative and never-bettered tone controls are a significant bonus. Can’t believe I’m actually saying this but it really is worth spending hundreds of pounds on one of their speakers to get this app. And if you any other of the multitude of radio apps out there (most of them with ads) you can now throw them all away.

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Jonathanxxxxx

a year ago

Wish I could actually use…

Bought these for my Xbox and while they do connect to my Xbox and work, the app is unusable due to it not recognizing the headphones. The whole point of these specific headphones are to be able to fine tune them in the app. So I basically have an expensive pair of regular headphones right now. I know it’s not my phone because I’ve tried on a phone, IPad, my girlfriend’s phone, and a MacBook, none of them recognize the headphones. I called support and although the guy apologized several times, and assured me it wasn’t the headphones, but the app, sorry isn’t really going to get me very far. I asked for a timeframe of when I could expect the app to to updated, as you would assume that would be a pretty simple bug fix, but was told there is no expected time of when it would be fixed. I guess once I’m actually able to use the app I’ll be able to give a better review, but overall pretty disappointing!

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Zeek15253476

a year ago

Response from developer

Hi there. We offer you our sincerest apologies for this inconvenience and are sorry to learn you feel disappointed with your Portals so far, we hope this can be amended once our dedicated teams come back with a fix for the app. We'll be happy to follow up accordingly if you require additional assistance in the meantime, so do not hesitate to contact us via https://support.bang-olufsen.com/hc/en-us/articles/360038206572. Kind regards, Bang & Olufsen Customer Care

Bluetooth Frustrations

God, what I'd do to be able to easily control Bluetooth connection priority, or at least turn multipoint off. Every single firmware update makes the Beoplay EX headphones worse, and there's no in-app options to control connections to make it a little better. Trying to just listen to music on my phone in range of one of my other previously connected devices is a huge pain. Connection frequently cuts out and the latest firmware updates have made it worse, with even muted devices causing disruption to audio. How does this get past QA?! At least give us control over connections and the ability to disable multipoint. More control over Bluetooth settings is a must. I've never been so frustrated with a Bluetooth device.

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Dani_EG

a year ago

Response from developer

Hi Danie, we're sorry to hear that you're having troubles with the Bluetooth connection, specifically the multipoint feature. We would like to assist you with this. Thus, we'd like to invite you to reach out to us with further details via https://www.bang-olufsen.com/en/support/beoplay-contact. Kind regards, Bang & Olufsen Customer Care.

Fed up

For four months I have been trying to get multi link to work. I live in Wellington New Zealand with no local store. Fed up.

You’re y joking aren’t you

a year ago

Response from developer

Hi there. We're sorry to learn that you are experiencing issues setting up multiroom, and we will be happy to help. Please contact us via https://www.bang-olufsen.com/en/support/contact with further details on your setup and issue. We will gladly assist you with this! Kind regards, Bang & Olufsen Customer Care

Wonderful hardware!

I just wish they would hire some top notch software developers to go along with those sound engineers and matériels scientists.

Zarniwoup

2 years ago

Response from developer

Hello there. We are sorry to hear that you are having trouble with the app and would be happy to assist you. Please reach out to us with further details of your setup and the issue you are facing via https://www.bang-olufsen.com/en/support/contact, so that we may look into this for you. Kind regards, Bang & Olufsen Customer Care

No dark mode

Great products shame about the app - please provide dark mode option for my old and tired eyes

IanGrant4

2 years ago

Response from developer

Hi Ian. We are sorry to learn that you feel this way about the app. Regarding a dark interface, we would like to forward your request to our app development team so they can take it into consideration, so please, do not hesitate to contact us via https://support.bang-olufsen.com/hc/en-us including any additional comments you may want to share, we shall be happy to assist. Kind regards, Bang & Olufsen Customer Care

A9

When speaker works it’s awesome. However I have had continuous issues with it not connecting to the network - it is so frustrating and hard to resolve

Ab19672012

2 years ago

Response from developer

Hi there. We are sorry to learn about these issues with the app. Please feel free to contact us via https://support.bang-olufsen.com/hc/en-us including a detailed description of the issue, as well as your unit/s' serial number. We shall be more than happy to assist in any way we can. Kind regards, Bang & Olufsen Customer Care

Connectivity is bad

I like the sound quality. Its one of the best so far. But I dont like how its so hard to connect. Sometimes it cant even connect at all the forget device alert pops up and have to set it up again. I’ve done this more than 10 times now.

yolostar89999

2 years ago

Response from developer

Hey there. We're sorry to learn that you have to keep resetting the unit and we would be happy to try and resolve this for you. In order for us to assist you better, we ask that you kindly contact us via https://support.bang-olufsen.com/hc/en-us with further details. Kind regards, Bang & Olufsen Customer Care

Michael woods

There are amazing headphones.
I had beats they just don’t sound good since I’ve had these.
I used mine exclusively for my gym visits so 3 -4 times a week about 3 hours a time.
I am known for being rough with stuff but I wear kid gloves with these and and am very gentle I have honestly dropped them twice though once on metal.
They still sound operate the same way but have tiny superficial cracks on the bits near the buttons everything sounds works 100% but I think I treated them to well to get cracks.
I’ve had them 7 months and what’s amazing is one charge lasts me 3 weeks!
Never had that I think the cracks where me because it was on to bench metal.

Can’t bang and Olufsen make a gym
Pair that won’t crack. You wouldn’t even notice the cracks there tiny but they cost me 450£

The sound is incredible I notice things in songs I’ve known for 20 years but hear new bits.
Eminems first album has him saying stuff I don’t hear in the beats.

So I have to give them 9/10
It’s 10
For looks comfort and 11 for
Sound!!!
But they need to make gym ones there’s tiny cracks that I admit might be my fault. And they won’t get worse you. Can tell the thin and don’t open at all.
That’s my honest opinion thanks for listening sorry been sectioned before so can be to truthful and sorry if it’s to much have. A great day
Mick

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dnjdhdndjd

2 years ago

Response from developer

Hi Michael. We are sorry to hear that there are cracks on your earbuds. We will be happy to look into this further for you. Please contact our Customer Care team via email or phone by following this link to receiver further help: https://support.bang-olufsen.com/hc/en-us/articles/360038206572-Contact-us. Kind regards, Bang & Olufsen Customer Care.