App Can’t Add Properly - Preventing Checkout
Perfect example of why you can’t award app development to the lowest bidder. Get it fixed, it’s a complete embarrassment, and you lost our business because of it.
Never Remembers Me or Location
Not a great app. It works fine once I enter everything — but I have to do so from scratch each time. It doesn’t remember me or the restaurant I visit every week or two. It has spot to pull up recent locations but says I have none.
clearly for boomers
clean design, clunky checkout that makes me want to order elsewhere. needs apple pay.
Waitlist Function Doesn’t Work
Was wondering why this app had such low reviews….until I joined the waitlist in the app before going to the restaurant. When i got to the restaurant at the time the app promised us, we were told the app didn’t work and we had to join the 45 min normal line. Quite disappointing. Just don’t have features that the individual restaurants can’t adhere to….pretty simple concept.
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Lackluster Medallion locale
Restaurant in a dilapidated strip mall parking lot. Food nothing special worthy of mentioning….management and staff was pompous rude, uncouth, and entitled… as if they forgot they are job I’d is to be serving the customers…🤦♂️✌🏻 won’t be returning they will likely be shutting doors soon 👎🏼👎🏾
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Must be having a bad day!
First of all I love this restaurant! However today was way off!
I always order the breakfast tacos but today they were not up to par! Mine was a 2go order and the tacos were laid flat in the box and defiantly not a corn tortilla that they usually use but a flour tortilla, which completely changes the taste of the taco.
Also the beans were cold.
I placed my order online and the confirmation stated it would be ready in 12 minutes for pickup.
I arrived at the restaurant and waited at the counter at least 5 minutes and no one acknowledged I was even there. There were only at most 8 customers in the restaurant but no host or wait staff was to be seen. The only visible workers were the cooks in the kitchen. Only when a delivery person arrived to pick up an order and she went to the kitchen to get help with her order did anyone come to the front. Even when they do I still was the only one waiting and was only acknowledged when I asked about my to go order. This was at the 12 minute mark and the waiters response was “they are still working on it!”
Finally 8 minutes later he came out with my order.
This type of service is not the type of service I have received in the past nor was the quality of the food. Hopefully this is just a rare occurrence and not a developing trend!
I always order the breakfast tacos but today they were not up to par! Mine was a 2go order and the tacos were laid flat in the box and defiantly not a corn tortilla that they usually use but a flour tortilla, which completely changes the taste of the taco.
Also the beans were cold.
I placed my order online and the confirmation stated it would be ready in 12 minutes for pickup.
I arrived at the restaurant and waited at the counter at least 5 minutes and no one acknowledged I was even there. There were only at most 8 customers in the restaurant but no host or wait staff was to be seen. The only visible workers were the cooks in the kitchen. Only when a delivery person arrived to pick up an order and she went to the kitchen to get help with her order did anyone come to the front. Even when they do I still was the only one waiting and was only acknowledged when I asked about my to go order. This was at the 12 minute mark and the waiters response was “they are still working on it!”
Finally 8 minutes later he came out with my order.
This type of service is not the type of service I have received in the past nor was the quality of the food. Hopefully this is just a rare occurrence and not a developing trend!
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Useless
The restaurants don’t actually save your spot in line. Might help first watch make money collecting data, but the app doesn’t offer any benefit whatsoever to the user.
This app should be removed to preserve the First Watch brand
The other usual ordering apps have a more accurate representation of ETA and the ability to sign off as “ready for pickup”. This app is a world of hurt. The ETA is always odd and the two times I’ve used it I have been waiting an average of 45 mins.
As if that wasn’t enough, the “get in line” option just forwards you to a webpage that texts you and says “check in when you get there”???? No ETA updates, no text updates, no ability to do anything in the app.
As if that wasn’t enough, the “get in line” option just forwards you to a webpage that texts you and says “check in when you get there”???? No ETA updates, no text updates, no ability to do anything in the app.
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Non-commitment to fixing the issue (as far as I can tell)
The app has an issue with the Colorado Retail Delivery Fee. It won’t account for it in the total on your credit card. Therefore, the totals don’t match and the delivery can’t be made. I reached out to the company and got the usual thank you for letting us know, blah, blah, blah. That was not quite two months ago and have not seen it fixed. Tried an order today and still an issue.
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Delivery Orders Don’t Work
For some reason, even though staff at the restaurant tell me they have passed on screen shots to the IT department, First Watch won’t fix the errors in its app. A few months ago an error was introduced making it impossible to order delivery. If you select delivery and enter your credit card patient details, the order total gets recalculated by the app to an amount that doesn’t match what is being charged to the credit card. Since the two numbers don’t match, the payment can’t be processed and the order won’t go through. It’s been like that for months. HOPE CAN YOU NOT HAVE NOTICED THE DROP IN MOBILE ORDERS?
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