This APP is a Huge Waste of your Time
I called the restaurant and they told me to download the app. I did. It took my info and when I clicked in “get in line”. It got stuck. Fifteen mins later when we got there they had no record of the entey and of course there was a line. When showed the app and what it was doing and what had happened, they said sorry and would have to go to bottom of list.
First Watch, we will never visit this location ever again in Waverly. I will be reluctant to try others. Just lost a patron.
First Watch, we will never visit this location ever again in Waverly. I will be reluctant to try others. Just lost a patron.
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Horrible Service
I went to First Watch for the first time and checked in with the host and was advise I would be sited shortly within 15 minutes. 45 minutes later I notice that everyone after me was being seated so I ask the host what’s up with all these people coming in after me being seated. She then stated well, we have an app where you can reserve in line. So they get seated first?!!! What the hell!! I waited another 15 minutes to still not be seated . This system they have is stupid!! How are people to know you can reserve in line via the app?!! If this is the first time you visited the establishment. I was so frustrated with my family we left without eating after waiting 1 hour while everyone else was being seated!! NEVER AGAIN!!
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Doesn’t work!!
Used the app to save our place in line when the wait at the selected location was said to be 40-55 mins. Arrived after 35 mins (made sure to get there before the 40 min mark) and the hosts were unable to locate me. I heard 1 host tell another, “This is like the 9th time this has happened today.” and it was only 12:30 pm!! Thank goodness I saved a screenshot image of the app’s message about saving my place in line AND had arrived before the earliest time in the window - they moved our party of 3 to the next-in-line thankfully or I would’ve been very upset. What’s the point of this app if it never works???
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Useless
The last time I ate at FirstWatch, The staff excitedly told us about the First Watch app and the ability to “get in line” online.
I put the app on my phone and used it today to get in line. 15 minutes later when we arrived at the restaurant, we were not on the list.
When I went to the text I had received confirming that we were on the list, it showed our place in line. We confirmed that it was the correct location, yet the restaurant could not see my name on the list!
Great food, but I certainly will not depend on this app to do what it is supposed to do.
I put the app on my phone and used it today to get in line. 15 minutes later when we arrived at the restaurant, we were not on the list.
When I went to the text I had received confirming that we were on the list, it showed our place in line. We confirmed that it was the correct location, yet the restaurant could not see my name on the list!
Great food, but I certainly will not depend on this app to do what it is supposed to do.
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Don’t waste your time
I checked the app many times this morning. I was meeting fried for breakfast (it’s Sunday) at 9:30 so I figured I’d get “in line” through the app. Checked from 7:30-9:30 and the app said there no wait at any time. It didn’t seem correct, but there was no option to put my name on the list bc there was allegedly no line. Got to the location at 9:30 and was told the wait would be 45 minutes to an hour - and that “technology can be glitchy.” No apology, just shirted shoulders. We went to another restaurant instead. Don’t promote an app that doesn’t work. Very disappointed. Used to go to First Watch weekly, but we were blown off today so rudely, I don’t know when/if we’ll be back.
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Useless
Half the time it says it successfully reserved your place in line but the restaurant has no record of it and you start from scratch anyway, and the other half the time it says it failed but it turns out when you get there that it worked.
“Worked” isn’t really accurate, either, because besides the fact you can’t pick an arrival time and are stuck with whatever you happen to be quoted, your wait upon arrival will be EXACTLY THE SAME as if you just checked in in person on arrival. You have saved ZERO time whatsoever.
Most bizarre, you can’t check your place in line in this app! You supposedly can do it in Yelp’s app, but why should I have to install an app I don’t want to do something THIS app should do?
Gets one star back for letting me browse the menu, but let’s be real: you can do that in a browser on the website, you don’t need this app to do it.
This app is nothing more than a mostly useless data vacuum getting your marketing information.
“Worked” isn’t really accurate, either, because besides the fact you can’t pick an arrival time and are stuck with whatever you happen to be quoted, your wait upon arrival will be EXACTLY THE SAME as if you just checked in in person on arrival. You have saved ZERO time whatsoever.
Most bizarre, you can’t check your place in line in this app! You supposedly can do it in Yelp’s app, but why should I have to install an app I don’t want to do something THIS app should do?
Gets one star back for letting me browse the menu, but let’s be real: you can do that in a browser on the website, you don’t need this app to do it.
This app is nothing more than a mostly useless data vacuum getting your marketing information.
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Not ready for prime time
The app is pretty, but I estimate that no more than 25% of it is functional. It got caught in a loop loading the menu from the home screen. The store location feature doesn’t seem to work at all. At one point, the map showed my location accurately but did not note that I was sitting in the restaurant. The “Specials” link goes to the website and lists them accurately, but the link there to the nutritional information does not match the choices. The sign-up for the Sun E-club got stuck in a loop when I got to the “location” tab citing “connectivity issues”. Being on the restaurant’s Wi-Fi vs LTE did not matter.
Keep working at it, folks. I want the app to be as good as the 5-star food at First Watch!
Keep working at it, folks. I want the app to be as good as the 5-star food at First Watch!
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Location feature broken w/ v1.1 update.
When you upgraded to v1.1, it appears the functionality around location and mapping to a location was broken. Each time you attempt to use these, you get kicked out of the app. Uninstalled and reinstalled didn't resolve the issue.
Issue resolved. Thanks for the fast response.
Issue resolved. Thanks for the fast response.
GPullen
We were in Alabama and it was around lunchtime and nobody serves gravy 'n biscuits after 11:00 am!!
Soooo I googled for a place where we could get some. We found this restaurant and it was delicious!!
I have to say that I've never ate a gravy 'n biscuit like they serve but they were delicious
What a coincidence that the guy who took our money was the General Manager and he was from Lake Charles, LA. It's a small world 🌍!!
Good food and great service 🥇
Soooo I googled for a place where we could get some. We found this restaurant and it was delicious!!
I have to say that I've never ate a gravy 'n biscuit like they serve but they were delicious
What a coincidence that the guy who took our money was the General Manager and he was from Lake Charles, LA. It's a small world 🌍!!
Good food and great service 🥇
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...a MUST visit place in Columbus,GA
I visit Columbus every month and I always have to come to First Watch because they make AMAZING Belgian waffles. If I come early, just after opening, I get seated quickly; but if I wait till after 10:00 it's very busy. Today I stood watching the staff clear tables and not able to start seating the line I was in, of people waiting to eat. Finally, a man (I think he was a manager or owner) came by and started whittling the line down. The food is amazing and always comes out fresh and hot. I drink my coffee black and their coffee lets me do it without having to adjust to a bitter after-taste. I don't have to request that my bacon is well done because it always is. The people are friendly. The place is clean. And unlike when I used to go to IHOP, the coffee cups are always CLEAN...yay!!!
The only reason I didn't give them 5-stars is because they need to work on getting hungry people seated faster.
This is a must visit place in Columbus!!
The only reason I didn't give them 5-stars is because they need to work on getting hungry people seated faster.
This is a must visit place in Columbus!!
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