Garbage, can’t create an account.
It’s a pretty app but you can’t create a user account. I filled out the form during an order and it would not submit - no error messages or anything. I even tried reformatting my birthdate in case it needed the slashes (which should be automatically inserted anyway), but no. Just garbage. Then after submitting order it said “checkout faster, create an account here” so I filled out THAT form, same exact thing, even tried the above in addition to other password options. Nope. No error warnings, no highlighted boxes for bad inputs. Just garbage. Seriously unprofessional.
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Great restaurant but app sends marketing spam
We love First Watch, and downloaded the app because it’s the only way to put your name on the waitlist online on busy days. But, unfortunately the app sends marketing spam as notifications with no way to turn them off (other than to turn off all notifications for the app in iOS), so it gets one star. Other than that it would be a 2-3 star app because it does let you “get in line”, but is otherwise just a wrapper for a mobile web site, poorly implemented, and quite useless.
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Overall good
Overall, I have had a great experience with the app. However, it would be nice if you made it possible to input gift cards for payment, instead of only a credit card—The Starbucks app has this option. We eat here a lot and people get us gift cards, so it would be nice to use them on the app instead of only in the restaurant. Otherwise, keep up the good work.
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Share with Staff When Checking In
It appears there may be a different understanding about what “Get In Line / Skip the in-restaurant wait” means when you arrive. We were told we would have another 20 minute wait after waiting 20 minutes for our “Check In” window to open.
Show the app and wording when you check in if staff doesn’t understand. They were accommodating once they saw it.
Show the app and wording when you check in if staff doesn’t understand. They were accommodating once they saw it.
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Tweaks needed
There’s a lot to like about First Watch, esp the food. The app - not so much. As another reviewer noted, the app menu is limited, eg no kids menu. What’s up with that? Families are an important customer base at FW - why diss them online esp since they prob order higher volume online. Annoyingly the app last update removed my go-to dish (the power wrap) yet it can still be ordered in restaurant & via phone. The selecting process is quirky so this app could use filters and a search feature. For example, if you want to see options that include bacon and eggs, filters are highly useful. Or “search” feature for check for the power wrap, which could be categorized under egg favorites or healthy options.
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First Watch Mobile App.
Very hard to maneuver on the mobile app trying to find the items that you want to order if you want to order item to item there’s also no children’s menu so we had to try to just take a regular order and break it down. It really took me about a half an hour to order, we almost decided to just not order at all, and go somewhere else, wasn’t pleased with this process at all😣
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Skip the line doesn’t work
I TRUED to use the app to skip the line. The app said 60-90 minutes and to arrive at 12:30 to check in. I get there at 12:20 to check in and I’m told I have 8 people in front of me and it will be 60-80 minute wait. How is that skipping the line.? If I had know it wasn’t going to matter I would have gone to the restaurant hours ago. The hostess says that even with the app you still have to check-in in person with the hostess to actually get in the line and you get that wait time when you get in line. POINTLESS. Either take skip the line off the app or allow it to actually put you in line when you use it.
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First Watch (Boynton Beach)....is a Winner!
The food selection, the food quality and yes, the restaurant itself....all top notch!
I ordered the “Trifecta....and it was! The blend of eggs (I had them omelette style), blueberry multi-grain pancake and crispy bacon was delightful. I thought the warmed syrup was a nice touch. My wife ordered the Avocado Toast. It was the best ever!....her over easy eggs were cooked to perfection. AND for us, coffee is a really big part of a meal....the coffee was excellent! We thoroughly enjoyed our dining experience at First Watch.
As for some of the negative reviews we had read, we are glad we didn’t let them prevent us from visiting First Watch. We are now “fans” and will certainly become regular customers.
Dennis & Kim
I ordered the “Trifecta....and it was! The blend of eggs (I had them omelette style), blueberry multi-grain pancake and crispy bacon was delightful. I thought the warmed syrup was a nice touch. My wife ordered the Avocado Toast. It was the best ever!....her over easy eggs were cooked to perfection. AND for us, coffee is a really big part of a meal....the coffee was excellent! We thoroughly enjoyed our dining experience at First Watch.
As for some of the negative reviews we had read, we are glad we didn’t let them prevent us from visiting First Watch. We are now “fans” and will certainly become regular customers.
Dennis & Kim
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Would be 5-star if they had the kids menu.
The app is great if you want to put yourself in line to eat in one of the locations. The app is useless if you want to order food when you have kids.
Add the kids portion of the menu to the app please. I get tired of being told “you know you can just order from the app.” Every time I call to place an order. You can’t place an order if you can’t order food for your kids.
Fix it!
Add the kids portion of the menu to the app please. I get tired of being told “you know you can just order from the app.” Every time I call to place an order. You can’t place an order if you can’t order food for your kids.
Fix it!
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Missing Menu Items
There have been a few updates since the app got a new look, and I’m especially a fan of being able to order within the app. Unfortunately, there are a few menu items that aren’t included in the app. Pancakes and the Floridian French toast are two that come to mind.
