Caffè Nero User Reviews

Caffè Nero

Yoyo Wallet Ltd

Food & Drink

Shopping

Top reviews

Most RecentHighest RatedLowest Rated

Can’t use Apple Pay or Discover

Oh, but it also doesn’t say that! Extra points for trying?

Nataliesitunes

2 years ago

Not able to link any card…

Not able to link any card within the app.

Gracie Head

2 years ago

Seamless and Convenient!

I get lunch at my local Caffè Nero a lot, so being able to do everything from my phone - pay, collect stamps, and get special offers - is fantastic and easy!

elagard.

2 years ago

Response from developer

Glad you like it :)

Good app really needs previous order recall

Please add a feature that remembers prior orders to expedite speed of usage. Thank you!

StanVanJeremyFan14

2 years ago

Apple Pay

Please offer Apple Pay as a payment option.

roxycardnas

2 years ago

Finding info

I found that the FAQ, didn’t pertain to what I was looking for so I sent a request to customer service.
I’ve been reading the reviews and it seems there is a common thread in many of them which it’s taken 2 days for a response. Of course it is, it says it right there when you submit a question. I don’t think it’s fair to downrate an app based on the user not paying attention to (or just not caring) what was right in front of them. If my question get answered in the window, then I will up the app to the 5 stars.

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Tom'sPro

2 years ago

Response from developer

Thank you for your feedback. We are constantly trying to improve the app and the user's experience, so we value your feedback. If you need more assistance, please contact us at support@yoyowallet.com

Tried to sign up and my account was immediately blocked

I reached out to the email address they gave me and was asked for a bunch of personal information. Whatever reviewer said this app was a phishing scam hit the nail on the head. Stay far away from this one.

Rosemary H.

2 years ago

Very slow response time…

If you write to the app customer service they take 2 days to respond to a simple question , with an incomplete answer. When you reply to clarify, it starts the two-day wait all over again. This app is confusing (where do I tap to invite a friend?) and unnecessarily complicated.

thenewcolossus

2 years ago

Response from developer

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@yoyowallet.com. Thank you.

Impossible to add the payment method - useless!

Trying to add a method of payment for several days now. Always says no internet connection - wifi, cellular, at home, in my office - doesn’t matter. It just doesn’t work. The internet connection is not a question for all other apps and services. Poor quality of the app and basically useless until the issue is resolved.

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UpperU

2 years ago

Response from developer

Hello - Thank you for your review. We're sorry to hear about this issue. Please ensure that you are using the mobile 3G/4G signal on your device rather than a public Wi-Fi as your mobile signal should be more reliable. If you can reach out to us at support@yoyowallet.com then we will be able to investigate this further - Your Yoyo Wallet Team

Good app, missing options

The app is very easy to use, however you can’t order the same small as in person. I’d like to order an 8oz coffee but the option doesn’t even exist in the app though it does in the store.

SLCPilot

3 years ago

Response from developer

Thank you for your review. We greatly appreciate it. Our Product Team is constantly working to further develop the Yoyo app and your suggestions are incredibly valuable in helping guide this. All feedback is taken on board to help us improve our service. If you have any other suggestions or questions please contact us at support@yoyowallet.com. The Yoyo Wallet Team.