Arvest Go Mobile Banking User Reviews

Arvest Go Mobile Banking

Arvest

Business

Finance

Reviews Summary

Positive highlights

🔍

This app hasEasy to check account balances and transactions

🚀

This app hasConvenient mobile banking features like depositing checks

🔒

This app hasSecure with options like Face ID and Touch ID

🤝

This app hasExcellent customer service and support

📊

This app hasUseful for tracking spending and budgeting

💳

This app hasAbility to turn debit card on/off easily

Negative highlights

📈

This app hasInconsistent balance updates, sometimes showing outdated information

🔍

This app hasLimited transaction details and lack of budgeting tools

🐞

This app hasOccasional bugs and crashes, especially with the widget feature

🔒

This app hasSecurity prompts can be frustrating, even on remembered devices

🔧

This app hasDifficulty editing or managing recurring transfers and bill payments

🏦

This app hasLack of integration with external accounts for a complete financial view

Top reviews

Most RecentHighest RatedLowest Rated

Slow to update

It does the basic functions as it should. Anything other than that, is not impressive to say the least. Sad thing is 4 to 5 years ago. People are complaining about the same thing. I am about to make a complaint on. Updating transactions and balances Is not very a strongpoint for Arvest it seems. It’s incredibly frustrating to no end that balances and transactions take forever to update. On top of that I continuously have multiple transactions of the same kind, type, merchant etc. when only have swiped my card for the transaction once. It took a couple days for the system to figure it all out but eventually gave me my money back after slowly processing the errors in the system. I would give 5 stars but not updating balances and transactions in a timely manner is not okay. I use other banking apps that updated almost instantaneously. This app is just not it in 2024

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CallMeBean94

a month ago

Response from developer

We’re so sorry to hear you’re having ongoing issues with transactions and updating timeframes within the Arvest Go mobile app. We’d like to connect with you to learn more and provide assistance on this issue. Please call us at (866) 952-9523 or send a secure message within your Arvest Go App, click on the profile in the top right corner>select message center> secure messages>click the red plus sign> and then choose the type of message and follow the prompts. - IH

Bring back the widget

I used to have to swipe one time to get to the screen I keep all account related widgets on to see my Arvest account balances. Now I have to pull down my search bar, type Arvest, wait a second or 2 for it to load, click the app, wait for that to load, wait for face scan.. just to see my basic balance info. Such a ridiculous move backwards.

If I had to guess, it probably cost extra money to offer a widget and someone got cheap. So annoying. Bring it back. I will actually go to another bank over this. I know it sounds small but everything about my accounts is pretty much automated in this day and age so the main thing that matters to me is convenience of keeping an eye on the account and you’ve taken that away. Capitol One has amazing features in this area. I have credit cards with them. Will definitely switch over soon if this doesn’t get fixed.

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Pig popping pro

3 months ago

Response from developer

Hello there! We appreciate your feedback. We do apologize, this change is occurring because of an Apple iOS update that no longer supports the version of widgets used by Arvest Go. However, Quick View is an option that allows you to view a snapshot of your account balances, all without having to log into the app! You have the option to enable Quick View to automatically appear when you click on the app, or you can manually select when you would like the Quick View screen to appear. Go to Settings/Login/Quick View. Select Quick View. Select preference for viewing upon launch, or manually selecting from the home screen. Thank you. -LH

Good UI, Widget no longer works

Edit: widget no longer works

Overall standard banking app. Quick view can get pretty annoying if you actually want to login (why not have a button on the login screen where if quick view is enabled tapping it pulls up the feature, instead of it coming up every time when you’re trying to login, yes I want the option of quick view, but I don’t want it every single time, sort of an all or nothing feature) Would be 5 stars if the Widget worked more than 40% of the time, no combination of uninstalling/reinstalling, enabling the feature/disabling the feature fixes it. Recently had to contact Apple for a unrelated issue and figured I would ask about this to make sure it wasn’t a problem on my end (and by looking at the reviews I’m not the only one that experiences this on a regular basis) and they said it would be a problem on the developers side.

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Matthew Hobbs855

4 months ago

Response from developer

Hi Matthew, we really appreciate you taking the time to share your feedback with us regarding your experience on the Arvest Go app. We will share your input with our development team. Thank you very much for your review! -AS

Love yall but..

I’ve been with arvest for quite some time now, and I have never once had an issue with customer service. Every time I walk into the Naveda Missouri branch everyone in there always has a smile on their face, especially Danielle. She is always ready to help with whatever the situation may be, so I didn’t want to take the time to thank her especially I would like to suggest an upgrade. Is there anything we can do with how long the app takes to update pending transactions it makes my overall account balance all out of whack. I’ve noticed it happening more frequently. Is this something we could possibly take a look into? Because other than this issue, everything else is absolutely wonderful.

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Over 3 year customer

5 months ago

Response from developer

We love to have you as a member of the Arvest family and appreciate your honest feedback! We are always looking for feedback to help make the app better for our customers! Thank you for your review!

Lack of Features

This review is about Arvest’s app, not their banking service as a whole. The app works, don’t get me wrong. There’s rarely any error or drop in functionality. Their customer service is also exceptional. Anytime I have to call customer service, my issue is always resolved by a polite and knowledgeable associate. However, one might think a for-profit bank primarily owned by the Walton family could invest a bit of money in adding and improving features. The details of the transactions are very limited, and if you don’t keep a close eye on them, it can be hard to remember just what a specific transaction is. There are zero budgeting features as well. It’s a very basic app with the ability to view transaction history and transfer between accounts. Not much more. I would really love to have the ability to track budgeting and spending trends right within the app, without having to link my banking credentials to a third party, which increases risk of my password being stolen.

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Recovering Fool

a year ago

Response from developer

Arvest welcomes your feedback and sincerely appreciates suggestions from our customers. Your feedback allows us to stay in-tune with the wants and needs of our customers, and it provides us the opportunity to make improvements to our products, services, and customer service. I have submitted your suggestions to our development team. - LTK

Love the app but....

This app has been wonderful and each time it upgrades it’s always been for the better. The one thing I do not like is this: I can open the app on the weekend, see that my transactions have been posted but they do not always show an updated balance. This , in my opinion, is very deceptive. I am led to believe I have X amount of dollars in my account, then come Monday is when the BALANCE updates. Not cool. It needs to update at every transaction posted, even if it’s “pending”. Not updating that balance at every transaction could make a person possibly go over their balance and then they rack up overdraft fees....which only benefits Arvest. Or is the that the whole point to the balance not updating with each transaction???

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2021Nurse

a year ago

Response from developer

We appreciate your feedback regarding balance updates and understand your frustration. We would like to connect you to a member of customer service to discuss further. Will you please send us your name and contact phone number to reviews@arvest.com? -AS

I’m switching banks Arvest is a thief

I kept a couple hundred in a savings account just in case I accidentally over drafted my checking. Arvest declared my savings dormant and was taking money from the account every month and I didn’t even realize it was happening it was just a little back up cash just in case. I asked for an explanation why and was told that they remove the money because I might have died or moved since no money has been put in or taken out. That’s flat out stupid because I use my checking all the time. Another thing is when they took the first money out of that account it was no longer dormant the balance changed. This is a sneaky way to steal from their customers I will be changing to a honest bank very soon. My whole family has accounts with Arvest I’ve told them and they will be closing accounts and changing to an honest bank also. It seems Arvest could care less about losing my business maybe losing five customers will open their eyes I really doubt it but maybe.

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Mr Empty Pockets

a year ago

Response from developer

We are sorry to hear that you have been unsatisfied with your experience. We would like to connect you with a member of customer service to assist you. Would you please send your name and contact number to reviews@arvest.com? - BH

Face ID stops working

The Face ID and widgets stop working on iPhone. Have to uninstall the app and reinstall to get to work again. The ease of Face ID is great when works, but frustrating when just stops for no reason. When depositing a check it takes several attempts to get the app to accept amount and picture to agree. It refuses the deposit because it says it does not match. Have had to use my wife’s phone after several attempt and retaking pictures of check with different backgrounds. Other than that love the app and what it allows me to do from my phone. Would love to see some improvements on these issues though.

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$$B!

2 years ago

It’s a good app but pretty buggy sometimes

The biggest problem I have with this app isn’t enough to turn me away from it it’s just annoying. To even get the login screen to react to my touch or initiate Face ID i have to completely close it (I can’t have it running in the background and then open it and use it) so every time I want to use it I have to open my open app screen and close it before I can use it. Sometimes I can’t cash a check and sometimes it randomly crashes. Other than that it’s a useful app and it would definitely be a 5 star without the weird problems it has. I’m on iPhone by the way for the developers if you were wondering.

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SipLean69420

2 years ago

Broken, possibly on purpose.

My last review mysteriously disappeared so I’m gonna just keep reposting it. The app worked fine for a while. Then the widget and quick view just randomly broke. My wife and I are very fiscally responsible, and we used to check our account multiple times a day via the widget and quick view features. Now, they completely stopped working and no amount of attempting to reactivate it works. I’ve tried different phones, a BRAND NEW phone, resetting the phone everything. It has been like this for at least a year or more, as other reviews attest. This makes it harder to watch our funds, and easier for the bank to get those sweet, sweet fees. Also not helping matters is that every time the app updates, it loses my preferences for a quick login. It sometimes does it even without an update. It’s frustrating and feels a little underhanded. These features shouldn’t take that long to fix.

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QC765

2 years ago

Response from developer

We are sorry to hear this. We would like to connect you with a member of customer service to assist you in resolving this issue. Would you please send your name and contact number to reviews@arvest.com? - BH