Leave a Review Renpho
No longer syncs
After updating the app my scale (ES-20M) no longer syncs.Dwp1967
Developer Response
Dear Customer, I apologize for any inconvenience caused. May I know if your concern has been resolved? If the issue persists, please feel free to contact us via email at support@renpho.com. Best regards, Customer Service TeamNon compatible
Ne crée pas de complication sur Apple Watch.Robert Lecompte
Not pregnancy accessible
There is no pregnancy setting for women/child bearing people. So even though I'm within a normal weight range for my body type (more muscle than fat) the scale is showing more and more inaccurate detailed readings. It would be nice to track my weight while pregnant using this scale, but it’s advertised features are useless to me due to their inaccuracy. Apparently to be using this scale you can’t also be growing a family.
Do betterShow lessJATip48
Developer Response
Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, and please accept our deepest apologies. Sorry the current app doesn't have pregnancy mode. Our scales use bio-electrical impedance analysis(BIA) technology to offer you the data. The data obtained by BIA bio-electric measurement is closely related to the following parameters: body impedance coefficient/height/weight/age/gender. Since the body change of pregnant is complex, it is difficult to use an Equation to estimate the value of the body composition metrics. We suggest you track your weight only during the pregnancy period and track all the body composition metrics after maternity. We appreciate your kind understanding. Anyway, we will also forward this to our technical department and ask them to check if it is possible to add the feature of pregnancy mode. Please kindly contact us via email (support@renpho.com) if you have further questions. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service TeamDon’t force us into renovating health…
Great app, does exactly what it needs to. I’ll stay with this app as long as I can, if you force the new app I will immediately get another scale and never purchase another renpho product again.pointdexter394
App doesn’t link well to device
Worked for a while and then stopped working. These scales send the same reading to my all every single time, even though the screen shows an entirely different figure. Tried deleting and reinstalling app etc, that doesn’t make a difference.Lab lag
Corrupt apt
The app and now website do no recognize my user name and password. I have been a customer x from day 1.
Time for a new brand because Renpho is garbage.joeytheleb
Works well, bmi outdated
It would be nice to be able to customize the metrics that matter.
I am concerned that BMI is showing, as it is a terrible metric that misleads people.
My BMI shows me as overweight, yet I’m less that 20% body fat and am in mostly the athletic zones. Now I know to ignore BMI but for people who have body dysmorphia, this is a huge concern.
Get rid of BMI.Show lessbams001
Developer Response
Dear customer, regarding your suggestion, we will forward it to our tech team to evaluate the possibility. Thanks for your suggestion. Best Regards, Renpho Customer Service TeamThis doesn’t work
When it asked for my height I knew it was simply going to compare my weight to height. I’m an athlete with a 32 inch waist and a 44 inch chest, I have very little fat but it says I’m overweight. I had my wife stand on it and when asked if it was me I said yes and with her body weight it said her body fat was very low. Once it knows your height it just compares that to your weight.Show lesswhyyyyy39636785448
Developer Response
Dear customer, thank you for your comment. I am sorry for the inconvenience caused and please accept our most sincere apologies. Please be informed that our scales use bio-electrical impedance analysis(BIA) technology to offer you the data. The data obtained by BIA bio-electric measurement is closely related to the following parameters: body impedance coefficient/height/weight/age/gender/Athlete Mode status. Please contact us by email (support@renpho.com) if you have any further questions. Sorry for the inconvenience. Sincerely, The Renpho Customer Service TeamDon’t Make Me Change to a “NEW” version
I just read up on the information guiding current users to adopt the new “Renpho Health” app as this one will be phased out.... I already looked at the preview for the new app and can tell it will not offer me the ease and simplicity I’m currently enjoying.
What I love about this app is the straightforward design and the detailed scan information all in one glance! The new app has too much extra elements that are not applicable to me, which will muddle the view of information I’d care about.
For people who have a collection of your various products, the new app may be preferred, but I think I wouldn’t stand alone in saying that the independent and respective apps your customers have been using should still be accessible.
I’m sad to say, but I’m more likely to discontinue use of my Renpho scale altogether if I’m forced to change the app - I might just be better off giving this away and starting from scratch with a different provider.Show lessaisforambition
Confuses Weight
The scale gets confused. My daughter will weigh herself and later I’ll weigh myself and it’ll enter the incorrect weight on our iPhones. Yes we’ve configured each of us separately so we know what we’re doing. Then we both decide we will enter in our weight manually. However, the rest of the information doesn’t show up, as it’s all zeroed out. Very frustrating. I’m thinking about purchasing a different brand and throwing this one out. I really do like the app with all the info it gives but it needs to work correctly as we all know our weight loss journey is very important to us. Losing any weight is something to congratulate when it’s needed.Show lesscantwait2retire
