OpenPhone User Reviews

OpenPhone: Second Phone Number

OpenPhone Technologies Inc

Business

Productivity

Reviews Summary

Positive highlights

🔍

This app hasAbility to identify business calls

📞

This app hasExcellent call quality

🌐

This app hasSeamless porting of existing phone numbers

🤝

This app hasResponsive and helpful customer support

💰

This app hasAffordable pricing

🗓️

This app hasScheduled text messages

📝

This app hasCall and text history organized by contact

🔒

This app hasSecure and reliable service

🔔

This app hasCustomizable business hours and auto-responses

🌍

This app hasUseful for businesses with remote/international teams

Negative highlights

🤖

This app hasIssues with text message delivery and reliability

🔍

This app hasLack of contact sync with Google contacts

🔊

This app hasComplaints about call quality and dropped calls in certain areas

🕰️

This app hasSlow response times from customer support

🔒

This app hasDifficulties with account verification and registration process

💰

This app hasUnexpected charges and billing issues for some users

🔍

This app hasDifficulty searching message history by phone number

🔔

This app hasLack of customization options for ringtones and alerts

Top reviews

Most RecentHighest RatedLowest Rated

Love this app..

I just want to say that I love this app. I was an early adopter way back in 2020, but didn't like the app then and cancelled. I came back 2023 and is blown away on how the app evolved. It is so much better and super reliable. I would have given it a 5 star, except than my OpenPhone number is tagged as likely spam. If this can be resolved I will give it a 5 star.

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CanUser2021

7 months ago

An amazing app

I can use my OpenPhone app and Canadian number while I’m in the states and in other countries while on wifi. That is unbelievable!

stephggggg

8 months ago

Very disappointed

I was using OpenPhone since January 2023. My account got blocked without any reason in November 2023. When I emailed them to inquire why my account got blocked, they provided no reason. They simply said, 'Unfortunately, we can’t offer our services.' These idi*ts don’t know how much loss I incurred because of this cheap reason. Don’t ever use or buy OpenPhone service. Go for RingCentral because they provide more explanations when something goes wrong.

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Yousif_shah09

9 months ago

Issues

It worked well in the beginning but since the summer, I don’t know if it’s because we use it in Canada, but our calls show as scam and customer service couldn’t do anything. For a business this might create issues. Also, 80% of the time, clients say the sound is muffled or can’t hear us well.

Cad675

9 months ago

No live support and complete lack of business number calling experience

I wasted my money. When you have no live support and only predefined Q and A, none of your business number setup questions will be resolved. Better stay away

Regretful User X

10 months ago

Couldn’t live without it

I’m in Sydney Australia but as a dual citizen I need a local number that allows me to stay connected to the U.S. while residing down under. There are some odd sites that don’t accept my virtual number for 2 step authentication but I have other options for those few cases.

Highly recommend.

Greg

G Uehling

a year ago

Great product and service!

Being able to run my company from my phone while keeping my personal number private has been great! This service works very well!

Doorgiant

a year ago

These people deducted money from my account

I used this service once last year and l ended up going to another platform so today l tried deleting my account. As soon as l deleted my account l realized a deduction of $120 from my bank account saying l subscribed to a whole year. Make it make sense how do l cancel and then get an email saying l subscribed till 2024??

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Tafadzwamarisa00

a year ago

Not sending calls to phone or to voicemail

Open phone is a great system at a reasonable cost. The apple upgrade problem was quickly addressed and solved. Kudos to the Open phone team. Highly recommended!

57!!!!!!

a year ago

Response from developer

Hi there, thanks for the review! We appreciate the kind words, and glad that we were able to resolve your problems. I noticed you gave a 1 star review. Did you mean to do this? I only ask since your review seems positive. Would you reconsider your 1 star review? As a small startup, we rely on word-of-mouth reviews to grow. If you ever have any issues or questions, please reach out to support@openphone.co

Open Phone is awesome!

I was in desperate need of a second phone number with absolutely no desire to carry around 2 devices. I had another app (I won’t mention the name) for quite some time but it just did not live up to my expectations. I switched to OpenPhone after I called them (they actually answered!!!) and they agreed to port my old number over. That seamless process, their on-going willingness to work with me on questions, the attractive look and feel of the app and the overall user-friendly interface for calls and texts are what sold me. The fact that it was less expensive than my previous service was icing on the cake. There was an initial flurry of robocalls to my new number but OpenPhone has a slick way of blocking them built in to the call log and after a couple days, they stopped completely. There is also built in capability to distinguish OpenPhone calls from your personal line which I could not do with my previous service. I would highly recommend this app if you need a way to keep calls separated from your main personal line.

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Silverado Club

a year ago

Response from developer

Wow, thanks for your excellent feedback. We know carrying two phones can be a huge hassle most business owners would rather avoid. We are glad you found OpenPhone as an affordable solution while still keeping your personal and business contacts separate! Speaking of answering the phone, we are happy to know you've already received great customer support from us, we will definitely let our support team know. Also, we agree, spamming can hurt your business by taking up your important time - glad you noticed that feature, too. Kindly reach out to support@openphone.co to get early access to more exciting features that are coming soon!