Open Phone is ok
I’ve been using the Open Phone app well over a year now and while is does the basic job of phone calls and sending text there are IMO several shortcoming. First among them and most annoying, is making phone calls to numbers that are disconnected. With a normal call you get the feedback immediately that the the number is no longer working, not necessarily the case with Open Phone. You may get four or five rings that then disconnect. The only way you know if it is disconnected is by calling with another line and getting that feedback. This is incredibly unproductive as you then have to take extra steps to determine if the number is valid. The next issue is dialing feedback. Dialing outside of the app I hear a clear click or noise that gives me feedback that I hit a digit and it immediately gives me a noise. The open phone app is all silent. Lastly, the amount of down time seems to be constant lately. Not sure what is the problem here.
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So Buggy… All the time!
I use this app as a second number for business. There’s constantly issues with delayed messaging or with features of the app. When I call clients, my number comes up as “likely scam”, so they don’t pick up my call. OpenPhone support says there’s nothing they can do. Looking for another service at this point.
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Bad connection
Awful connection at times with delayed response
Excellent service
Highly recommend this service at a very affordable price.
Sketchy billing and horrible customer service
I’ve had this service for over a year. Reasonable, with some glitches here and there. My major issue is that they held my number hostage while I was paying for it. I had to submit for the TCR registry, as I was supposed to. That’s fine. Eventually my texting service was cut off, with the app stating that I needed to register. I emailed customer service to see what the holdup was.
After several days, they replied back stating that I was required to have a credit card on file on their site and since I was on Apple Pay, they never submitted my registration. No one ever took a moment to reach out to me about this.
Oddly enough, my monthly cost would jump from $9.99 through Apple Pay to $17 if I go on the website with a credit card. Basically, they are extorting me to increase their revenue. Amazed and appalled at the apathy, lack of customer service, and strong arming. Highly disappointed and it feels like it’s at the very least unethical if not illegal.
After several days, they replied back stating that I was required to have a credit card on file on their site and since I was on Apple Pay, they never submitted my registration. No one ever took a moment to reach out to me about this.
Oddly enough, my monthly cost would jump from $9.99 through Apple Pay to $17 if I go on the website with a credit card. Basically, they are extorting me to increase their revenue. Amazed and appalled at the apathy, lack of customer service, and strong arming. Highly disappointed and it feels like it’s at the very least unethical if not illegal.
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Superb
Excellent combination of voice and messaging communication.
This has good features, but when not working getting seams impossible
I have been using Openphone for over a year now for my business and have been pretty happy with all its features and capabilities. There are times when I’m in an area with spotty internet and have issue with calls and texts. I would give the features of this App 4 stars, but customer service a 1 or 2 stars. For the past month I have been having issues where I see incoming calls, but the app has not been allowing me to answer (haven’t had this issue in the past). All my settings on my phone are on to allow incoming calls from this app. I have been trying to reach customer service on every email they have, and every method they have to reach them, but have not gotten any help yet. As much as I like the features this app has, if it’s not working I would have to find a more reliable phone service for my business. Hope their customer service improves and can resolve issues like this for future customers.
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Messages don’t always appear
My phone gives me a notification that I have received a message but when I open the app, the message is not there. I try closing the app and reloading and the messages are still not there.
Review
Working perfectly
Open Phone is awesome!
I was in desperate need of a second phone number with absolutely no desire to carry around 2 devices. I had another app (I won’t mention the name) for quite some time but it just did not live up to my expectations. I switched to OpenPhone after I called them (they actually answered!!!) and they agreed to port my old number over. That seamless process, their on-going willingness to work with me on questions, the attractive look and feel of the app and the overall user-friendly interface for calls and texts are what sold me. The fact that it was less expensive than my previous service was icing on the cake. There was an initial flurry of robocalls to my new number but OpenPhone has a slick way of blocking them built in to the call log and after a couple days, they stopped completely. There is also built in capability to distinguish OpenPhone calls from your personal line which I could not do with my previous service. I would highly recommend this app if you need a way to keep calls separated from your main personal line.
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Response from developer
Wow, thanks for your excellent feedback. We know carrying two phones can be a huge hassle most business owners would rather avoid. We are glad you found OpenPhone as an affordable solution while still keeping your personal and business contacts separate! Speaking of answering the phone, we are happy to know you've already received great customer support from us, we will definitely let our support team know. Also, we agree, spamming can hurt your business by taking up your important time - glad you noticed that feature, too. Kindly reach out to support@openphone.co to get early access to more exciting features that are coming soon!
