Not what it once was!
Have used this app for 2 years now but lately it has become unreliable. Can’t receive calls, calls drop out. Customer support not always available for support. Just feel like it’s not what it once was and it’s causing stress.
Rang but didn’t connect
Not sure why phone I was calling rang but after 5 seconds call ended
Ok
It’s a good app, though it’s a bit expensive - $17 AUD/mo. The only thing is I keep getting emails telling me I have to ‘register my business’ whatever that means.
No longer for personal use?
Was excellent i used while on holidays in the US so i had a US number. It seems though i will no linger be able to do that because im not a business and i cant get a straight answer.
Love it so far, could use a few more features
Could use a few more features such as automatic text responses to missed calls. sideline had this feature, and I loved it when I used sideline. I was able to upload my logo and have an automatic text response to a missed call. I do love the call recording option. So many times I have missed details in my notes or the data was lost and needed to go back and listen to the conversation to get the details. there's a few features that I could use. One is call on hold. it says it's coming soon, so I'm looking forward to that feature. hopefully you can choose some sort of background music for it. another is an auto assistant. I would love for there to be a pre-recorded message, and a menu option. Im tired of receiving Robo calls all day so it would be really great to have a menu option that we could record for our calls coming in to choose an option to continue the call.
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Service went to crap
We use open phone for a business line. In the beginning it was bliss, and we told our other business accounts. Somewhere along the line, i couldn’t hear any calls. Like when i answered, they couldn’t hear me and i could not hear them. Everyone we had saved in our contact book, lost their names, so we had to back and re save numbers again. The phone issue happened with some of the people on the team, and others were not affected. We reached out for support multiple times and was passed around to support tech and rep who never really handled anything. When we threatened to term the service, that’s when they started to put in some sort of effort. In the end it resulted to a security issue, which their it department wouldn’t set up a meeting with our it department ti work out any thing. So we continue to use the service because we have not found anything yet that works, and it’s been our contact number for 2 years, but sad it’s turned into a paid nightmare. When I’m at work, i have to disconnect from the wifi in order to take calls, which are distorted and they hear me being choppy anyways. And it still doesn’t work or sound any better when I’m at home. But when I’m on the work wifi the calls have no sound.
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Response from developer
Hello there, this is Daniella, Support Manager at OpenPhone. Thank you for taking the time to leave us a review. I'm sorry to hear about the issues you've experienced with our app and our service; that doesn't sound right, and we would like to talk to you to learn more about these issues and how we can improve the experience for you. Would you mind reaching out to help@openphone.co and addressing the email to me? I'll be happy to take over your case and find a solution to your issues.
Use it for my business- best thing ever!!
Love that it helps keep all my business calls/texts separate from my personal! Love the scheduled sent messages, love that if I’m out and about other employees can access and respond to customers if I can’t, also love that I can add a message for when someone calls in- it has helped eliminate spam calls and make my business look so professional! This has been soooo helpful! I have noticed that if my phone is open any calls coming in go straight to voicemail- like it won’t even ring it just tells me that I missed a call and then moments later alerts me that I have a voicemail. But if my phone is locked then I will receive the call. I’ve also noticed that sometimes the scheduled text messages don’t actually send for when I’ve scheduled them. Example: I’ll type out a message and set to have it send in the morning but when morning comes the draft is no longer showing and nothing sent. Kind of annoying especially when it only does it sometimes. Those are the only things I am slightly annoyed by. But other than that this app is excellent!!
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Response from developer
Hi there, thanks for reaching out. I'm happy to help you with this, sorry about the bad experience. Would you email me at support+vishal@openphone.co to let me know the phone number experiencing this issue? Thank you.
DO NOT USE! Miserable experience
Account was closed due to “suspicious” behavior. Liars. I have done nothing with these numbers besides use them for business matters. They are unresponsive in trying to fix it. I have two numbers tied to two businesses, a state registration, a state business license, and a professional license that requires a fingerprint background check, but yet I’m suspicious. Now I have to get a new phone number, pay for new business updates by filing documents to update my phone number with the department of state, pay for and file new documents with a licensing agency to update a phone number, and fix dozens of accounts now, because I’m “suspicious” for doing nothing other than maintaining two numbers to use for business related accounts and licenses. If you want a nightmare of possible paperwork, use OpenPhone. Not only did they delete my account, but they billed me for the next month AFTER they deleted my account. Scam artist. Guess I’ll have to cancel my credit card now too. To the developer response…are you all dumb? You expect me to provide my email on a public forum? When I’ve already emailed you fools a dozen times. Everyone, this developer response is just another demonstration of the care you receive…smh
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Response from developer
Hello there, this is Daniella, Support Manager here at OpenPhone. I'm sorry to hear about the experience you had with our service and appreciate you taking the time to review us. If you’d like to please email me at daniella@openphone.co and I will gladly look into the issue and work with you on resolving this.
DO NOT USE FOR BUSINESS. Terrible customer support
If you have a problem, good luck. They won’t respond. If it’s personal use, perhaps it’s not the end of the world. But we purchased a business line and it’s affecting sales every minute when the line isn’t working properly. And there’s no other solution than sitting and waiting for no one responding to help. DO NOT USE for business.
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Great for businesses
I have been with OpenPhone for about 6 months or so, and I love the service. I have a small, 3 person/ 2-line, business and this helps us keep in touch with our business and keep costs down. The "Business hours" are a set it an forget it type of thing after hours calls go straight to VM. I never forget to recap key conversations for my assistant, she goes back and listens to the calls and pulls out information, I didn't know she needed or was useful. She answers/makes calls for me, from my line. know i am wowed by little things, it's also a little price. Sold. Yes, there are some missing features cough conference calls cough CarPlay integration, as in call from CarPlay , but those are not deal breakers for me. As I said, we are small. Keep it up, I love the service.
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Response from developer
Hi there, thank you so much for your fantastic feedback! We're thrilled to have you as a loyal customer over the past 6 months. It's great to hear that OpenPhone has been an extremely valuable tool for your small business. We appreciate your feedback on ways we can improve going forward, and we'll take this into consideration as we continue to improve our product. Thank you so much again!
