I can’t get them to connect to the app
I have recently purchased the TRAQ by Alergia shoes for work, which fit and feel great, but I can’t get the chip to connect to the app. I have tried uninstalling and reinstalling the app, I have turned my phone on and off, and have turned bluetooth on and off. It seems like the chip is either broken or non-existent. I am happy they feel good but I was looking forward to the smart tech in the shoes. I think the app needs fixing or has some kind of bug.
Show less
Third pair that won’t connect
This is my third time getting a new pair from the company. The first one was sent to me used, and did not connect. So I sent it back and got a new pair. Second pair were brand new and wonderful— except they don’t connect either! After a WEEK the company got back to me basically saying that it’s not their fault and it’s probably my phone. I tried two other phones unsuccessfully as well. Returned again and was sent a third new pair. STILL not connecting, no matter which device I use. I have restarted Bluetooth, restarted phone, deleted and re-downloaded the app. Shook the living heck out of both shoes. Nothing. Their customer support is severely lacking!
That’s said the shoes themselves are the most comfortable I have ever had with great support. The design and color is perfect for me.
It’s a shame their system is wack.
Not worth the $100 I paid.
That’s said the shoes themselves are the most comfortable I have ever had with great support. The design and color is perfect for me.
It’s a shame their system is wack.
Not worth the $100 I paid.
Show less
Garbage
I have 2 pairs of Traq shoes - wonderful shoes but this is a GARBAGE app - doesn’t work with either pair - doesn’t allow user to sign in unless you use an Apple ID or Facebook ID - without ANY info as to how your information is being used - DON’T download!!!
Stopped counting
I have had my TRAQ qool shoes for close to a year now. Once I downloaded this app and paired the shoes, it counted the steps. For a few months now, I have noticed that the app or maybe the shoes has stopped the count.
What a joke
I have bought three…. Yes THREE pairs. 1st pair wouldn’t pair with the app. Returned and 2nd pair did pair with the app- but wouldn’t sync any steps. Returned the 2nd pair and bought a 3rd and what do you know these won’t pair with the app either. Cute and comfy shoe so it’s a shame the selling point of these shoes is such a joke
Show less
Won’t pair shoes after day 1
This is my first pair of TRAQ sneakers, and I’ve never been a sneaker kind of girl. Super comfortable and I would buy another color BUT, after only getting steps to register at day one, that was the end of the app or Qchip working. Alegria customer support is not support at all. They sent me numerous emails to delete and reinstall app before forwarding to a manager, who told me I had to pay to ship the defective shoe to them. Maybe it’s the app bc my sneakers were hardly worn. I recall I had about 382 steps recorded and that was inside my house. Not happy at all.
Show less
Sad with the way this is going downhill
My first TRAQ shoes were great and the app sync and counting worked great! This past spring 2021 I bought two pairs of TRAQ shoes directly from Alegria‘a TRAQ website. Neither pair will transfer counts of steps to the app. One pair seems like it has disappeared completely. I removed it and tried to re sync with the app and it doesn’t. For some reason the chip in the shoe died. Now the second pair is acting the same. I haven’t work these in water. And the only thing I can say is both pairs were bought on sale. Was/is there a Problem with the Chips? Wish we could replace the chips in the left shoe. My shoes are nowhere needing replacing yet except they won’t track. I’m disappointed the quality of the technology isn’t what it was at the beginning.
Show less
Great Shoes BUT…. App doesn’t Work!
Love the Allegria shoes they’re great good support great for walking daily or sports.
BUT the application will only work for a short time and then it won’t work anymore. you can want try to logon and restart and everything else and it still won’t work !!!
so the Alegria people need to work on the application !!! it’s a shame I bought several pairs of shoes. I’ve had I’ve already gone through them and I’ve got new ones but now the application doesn’t work!! Good idea but your developers need to work on the application so that it can be used with the shoes!!!
BUT the application will only work for a short time and then it won’t work anymore. you can want try to logon and restart and everything else and it still won’t work !!!
so the Alegria people need to work on the application !!! it’s a shame I bought several pairs of shoes. I’ve had I’ve already gone through them and I’ve got new ones but now the application doesn’t work!! Good idea but your developers need to work on the application so that it can be used with the shoes!!!
Show less
Good idea but doesn’t last for long
I shoe would never connect with app the other two completely stopped working
Chip/App malfunction
I agree with the previous reviewer…..shoes are so comfy ….my go to shoes for exercise or whenever am going to be doing a lot of walking. The technology has never work right to now not working at all …..my one star is for the app & technology not the shoe itself.
