Leave a Review TRAQ by Alegria
App Doesn’t Connect
I purchased the Traq shoes for the looks not realizing that it had a built-in pedometer tracking. Anyway, I’ve done everything I can to connect the app with the shoe with no success. Thank God I just wanted the shoe for it’s beauty and healthy walking features. I would be furious if I purchased the shoes for the Traq capability. My rating is for the app and the Traq feature, not the shoe.Show lessVcjg
Great shoes - terrible app
I purchased my first pair of TRAQ shoes a few years ago and was thrilled with them. I loved the way the chip communicated with my phone. However, the pair I bought in the middle of last year never communicated properly, and the pair I just received today won’t even connect to the app. Very very disappointing.Show lesscf93239
Step counter does NOT work
Alegria shoes are the best for comfort. This so called technology does not work. Counted 12 steps and stopped. Restarted, reinstalled, checked Bluetooth. Deleted shoes and tried to reload. DOES NOT WORK. Buy the shoes for comfort only, NOT for the step counter.wouldluvapizza
Crap
Why does it say free but then charges me a little over $16? And then doesn’t wanna work with my shoes I paid almost $130 for?sandd1982
Worked for two days
Well it worked great for two days and hadn’t counted a step since. Still like the shoes tho.cmc060
Not your typical Alegrias
Wore these to Disney for my first visit. They do Not Offer the same support as typical Alegria shoes. I did break them in before going, but that didn’t help. The strings to not tighten enough to keep my heel planted in the shoe and the toe box is narrow so, I did get blisters. These are fine for a typical workday but not for heavy walking.Show lessMamaNC Of 3
Poor tracking
Worked for about 6 weeks. The shoes are very comfy but I also bought them to record my steps. Stopped one day can’t get them to reconnect. Poor technology, maybe you need to go back to the drawing board on TRAQ.DecemberA
Stopped Working at 50 K steps
I really love these shoes and the app worked perfectly until it didn’t. once my shoes hit about 50,000 steps the chip stopped working. I tried everything they suggested to get it working again even Uninstalled and reinstalled the app. Now it won’t even find my shoes. Contacted their tech support two weeks ago and still getting the run around although I did sent photos of my shoes to them as they requested. It may be better to stick with shoes and FitBitShow lessseawitch1961
Not impressed!
I have several pairs of shoes. At first the app kept track of my steps and I loved it, it was accurate! I updated the app and now my shoes won’t connect to the app and I have contacted the company multiple times to ask for help and all I get was that they were looking into it, but no one contacted me with how to resolve this issue! I need a new pair but is it worth the hassle? I even asked if it could be the chip in the shoe. Not sure if anyone else is having issues with their shoes or app.Show lessSkayl
No customer service support
Impossible to reach a human. Zappos was great and sent me a second pair of these sneakers since the first ones stopped working, but even when the second ones failed to work I still couldn’t get support from TRAQ. No response to their website’s emails or voice mails to their number. Just form emails saying the same guidance over and over but they still don’t work. Very frustrating to have no customer support.Show lessxzpj
