Leave a Review Shinkansen smartEX App
Credit cards can’t be authenticated
Basic function is broken which leads to the app being unusablebuyago
Completely Unusable
Both the app and the website fail to register my credit card info. I cannot even complete the registration. Even if I could, I'm not sure I want to as the password is limited to 8 characters which is a joke for security. Don't bother.alfapocky
Terrible
Won’t accept credit card information.
UselessBjorn Finly DDS
New version broken
Living in Japan, I have used this app for years and it was a godsend. The most recent version has stopped accepting my Japanese bank issued credit card. I have deleted and reloaded. I have gone on to the Japanese website, to my account and reset credit card cashing the system to work once and then go back to failing. What makes this worse is that the upgrade only seemed to add non-train travel functions. So what we gained is less than what I lost. I hope that they can figure this out, as having the app allowed me to travel spontaneously and to be flexible with my schedule. The last update allowed us to buy multiple tickets and assign them to different ic cards. This was huge improvement and welcomed. But that upgrade did not break the app like this last, worthless one did.
Please fix JRShow lessTamachi Usagi
Worked good
Not sure why has low ratings… maybe hard to understand for some people but my friend had explained everything to me and it was extremely useful.works well; cat
Do NOT use - App is a scam!
Signed up and made an account because it looked legitimate. After buying my tickets 150$, the account shut me out and said that my membership might have been suspended. Was not able to redeem what I spent. Zero support for trying to get my account back. 100% a scam - fraudulent app.JackJapanTourist
Can’t even add my credit card (visa)
Credit card keeps getting rejectedHtc222
Fix the email issue !
Please fix your app so people can actually use it ? The email issue has been on going for a week now. Cmon you’re better than this! Your app is not usable at the moment .scrubs was ok
Worked fine for me!
Was able to get our tickets and pay by credit card. Was very easy when we used it 3 weeks agogabbytbs
Just not working
I downloaded this app and after opening it gives “! Operation Failure” screen only. What a shameVolkov777
