Save your time please.
I don’t usually leave reviews but I felt compelled to because Zelle needs better developers and better software QA. I was told beforehand that it was a difficult app to use if your bank does not partner up with zelle. I already had people warning me, but I wanted to give the app the benefit of the doubt. To confirm it was a waste of time indeed. My bank is not partnered up with Zelle. When I downloaded the app, I was able to successfully set up my account. Note if your bank is not partnered with Zelle, you will have a sending limit. My first transaction was a test trial in a small amount and it went through. Thought it should work so I went to the bank, deposited the amount I needed to send, selected the amount that did not exceed my limit, clicked on “send” and it did not go through. Called customer service. Answered a series of questions to verify my ID to only be told at the end, “maintenance cannot be done at this time” and to “try and process my transaction at a later time”. The service rep was kind which surprised me since I’ve seen reviews and heard personally about how awful their customer service is. Lucky to have gotten a kind customer service provider. If you have time to waste, be my guess.
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Zelle is frustrating and doesn’t work as advertised
I have been trying to sign up with Zelle for a month now, but I can’t because it will send me back to my bank app. I can’t use Zelle on my bank app because I’m not signed into Zelle, but Zelle won’t let me sign in cause I have a bank app. Nothing is working and not one FRQ or blog post about this issue has been helpful. I’ve tried on desktop but it just tells me to go to the app which sends me to my bank app which tells me “they’ve hit a snag” and to sign in which I can’t do on mobile cause it just sends me to the bank app, and can’t use on desktop cause it just sends me to the Zelle app which sends me to my bank app. Every attempt to figure this out has either led me in a circle or made me hit a brick wall. I have to pay back a friend of mine who INSISTS on using this stupid app and doesn’t even know what the issue is either and is probably getting frustrated that I haven’t payed him back yet.
In short, nothing works, I can’t sign in, all the apps and links just send me in frustrating circles, and I’m making my friend frustrated that I can’t pay him back through the only payment app he insists on using. I’ve never used something as infuriating as Zelle.
In short, nothing works, I can’t sign in, all the apps and links just send me in frustrating circles, and I’m making my friend frustrated that I can’t pay him back through the only payment app he insists on using. I’ve never used something as infuriating as Zelle.
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So if my bank doesn’t have Zelle support…
Zelle took my account information, and only after making me verify it did they tell me that my bank does not have Zelle support and won’t let me use Zelle. Why they did Zelle save my account number and info if they cannot provide services to me under that account? Why not give an error immediately? Zelle had no business taking my account number AT ALL if their system won’t work with my bank. I would never have given Zelle my personal information and certainly not my account info if I knew it would not function. How odd that Zelle thinks it’s reasonable to save my account info and risk a breach when I can’t even use their service. They did the same thing to my girlfriend; we bank at the same place, and when we went to test Zelle, she got the same error. But Zelle was sure eager to keep her account info in their system. Very weird.
The app should throw an error, tell you that your account cannot be linked or used, and then NOT save your account info until such time as your bank “allows” Zelle to function. Otherwise, your account number and information is floating around in an app that’s not useable to you. It’s like leaving your checkbook at a bus stop, waiting for somebody to pick it up and wreak havoc.
The app should throw an error, tell you that your account cannot be linked or used, and then NOT save your account info until such time as your bank “allows” Zelle to function. Otherwise, your account number and information is floating around in an app that’s not useable to you. It’s like leaving your checkbook at a bus stop, waiting for somebody to pick it up and wreak havoc.
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